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SEO For Carpet Cleaners – Step By Step Guide To Higher Rankings

SEO For Carpet Cleaners – Step By Step Guide To Higher Rankings


SEO For Carpet Cleaners – Step By Step Guide To Higher Rankings

Looking to improve your SEO and rank your carpet cleaning business higher? In this masterclass, I’ll walk you through a step-by-step guide on what is working now, in 2022 to rank higher in Google and other search engines.

We’ll cover everything from keyword research to on-page optimization, and show you how to get the most out of your content. And you will discover what may be hurting your rankings and COSTING YOU CUSTOMERS.  So whether you’re just starting out or looking to take your business to the next level, this video is for you!

Topics Discussed:

You will learn how to do marketing your Cleaning Business on a Tight Budget, including: 


How to get ranked for your most profitable Carpet Cleaner and Home Service Business keywords. Hint: You need to think beyond just "Carpet"


How to build authority so that the pages on your website rank


How to build relevant links that will move the needle in the Google search listings


Why having duplicate content on your city pages could be killing your rankings


How to communicate your "true service area" to Google automatically


What are the most important online directory listings you should be listed in?


How to get rid of bad links that could be holding your company back


What are the most important Carpet Cleaners keywords that I should be targeting?


Can I still use fake addresses or UPS addresses on Google Maps to rank


What are the most important online review sites?

Audio Transcript:
So what we’re going to be talking about this month is the new seo formula so any of you guys who’ve been around for a while you know that seo is constantly changing it’s it’s one of those things where google is always trying to make the user experience for the people that are searching using their product better and google’s the number one search engine but yahoo bing and the other ones as well that’s all what seo is about search engine optimization so we’re going to be talking about that how the rules have changed they’ve actually trained changed fairly dramatically within the last 24 months or so welcome to the carpet cleaner success podcast a show created to inspire carpet cleaning business owners to build their own thriving residential and commercial cleaning business your host john clendening has built and sold successful cleaning businesses for multiple six figures over his 30-year career and is the founder of carpet cleaner marketing masters a digital agency that turns your online marketing into a lead generation machine tune in as john shares proven tips strategies and expert interviews to help fast track your success in the carpet cleaning industry.

basically what we’re going to go through is the changes the things you need to be doing now that are different than you need to be doing for things that you might have done before that could be damaging your website things like that we’re really going to help kind of clean up the the fog and the mess around around what seo really is what organic rankings are where they play a role in your marketing mix and why your marketing should be a mix and things like that so we’re gonna we’re kind of gonna cover all of that so what we’re going to cover today the latest updates in the google algorithm very important to know if you’re in business in today’s day and age at all um things that you may have put in place in the past that could be hurting you now how to optimize your website for the new seo formula so i need your attention so turn off your cell phones unless you’re watching this on your cell phone then you’re going to see a small screen but you know keep it on but if you’re not watching it on a cell phone turn it off i’m actually going to put mine in do not disturb mode right now so nobody tries to call me there we go um and turn off facebook don’t be browsing around i talk fast anyways so you’re gonna have to pay attention some people on webinars talk slow and then you get all distracted and bored try and keep up there will be a replay you can go back through and look at any of this stuff if you’re a carpet cleaning company small business cleaning firm anything like that work with small businesses service company and you’re serious about getting better results and the next 60 minutes does need your full attention so for all of you on here that don’t know who i am we always get a mix of our clients who really like to you know kind of dive into the master class research and kind of the stuff that we like to teach out there’s things that that we do for our clients there’s things that our clients should do for themselves or you know and and a mix of all of that but any of you that aren’t any any of our clients i want to tell you a quick little bio who i am but um started the business career back in 1990 still in high school i’ve owned cleaning service franchises independent businesses ecom products i’ve got a product line on amazon and a bunch of other places like that for over a decade now i’ve been a marketing agency for over a decade i’ve lectured for many associations in the cleaning space and the flood restoration space and stuff like that i’ve hosted three-day elite retreats i was flown to the island of samoa back in 2010 but i’ve had other um retreats in chilliwack and in vancouver and in vegas and all those kinds of places as well so i’ve been doing marketing consulting for a long time for individual businesses and entire franchise networks and you know keynote speaker and local chamber of commerce and on large events and large stages as well so i’ve bought sol systemized and sold a made business uh in the middle of my career there while running a 27-year carpet cleaning company while owning a duck cleaning company i’ve done janitorial ran janitorial companies as well for for many years and just a mix of all of those kinds of service businesses and finally sold sort of my last brick and mortar business there last year almost uh almost a year to the day of two days from now to be a year to the day um was able to sell sell a two-van carpet cleaning system they’ve been running for 27 years and generated over half a million dollars right in the middle of a pandemic so um and there’s reasons for that there’s systems in place like that i’m the uh host of the carpet cleaner success podcast you can go check that out on spotify and you know apple podcast anywhere you get your podcast and and that kind of thing so that’s a little bit about me more importantly who are our customers well we’ve got lots of

customers that have seen fantastic results over the years we hope to see you as the as the next one but these are just um some of them are well known figures um other ones are just well known in their industry and but that’s what we do is we help carpet cleaners and cleaning service companies home service companies and others stand out from the crowd become the local authority be seen as an authority and just build their brand so that they they can get all that brand equity that that name recognition um from their customers so we do help our clients become the top brand in their local marketplace top brands attract the best customers they can charge the top rates it’s not about price anymore if you’re seen as the best you know you can charge more you need less customers to be just as profitable um and you can be booked out weeks in advance because you’re in demand so even in today’s day and age where everybody wants things immediately and they want it now now now it’s always good to have a service system that helps with that but that should be a premium it’s like hey we’re booking for two weeks from now three weeks from now our schedule’s completely full if you need it sooner than that we can rush and squeeze you in it’s an extra fee it’s a you know an employee staying late coming in on a weekend things like that but yeah you should be booked out solid because that’s what in demand means um so what we talk about on these calls and what we’ve been doing on these master classes for almost a year now consistently we’ve always done sort of trainings and webinars but we’ve started doing a consistent monthly one to basically go around the horn and talk about our digital dominance method so we’re talking about seo and seo optimization we’ve talked about google my business optimization and citation development and things like that um we’ve talked about pay-per-click we’ve talked about all kinds of different aspects of marketing reputation and reviews and setting your whole entire system up around feedback and things like that so we just try and provide a wealth of information for anybody who runs a small business to really get a sense of how to do all of this stuff properly so and i’ve actually got a book coming out soon that goes through all of this as well i’ve got about three or four more chapters to write is about 20 chapter book a nice good size all on digital our digital dominance method as well so anyways enough about that let’s get into the content ultimately what we want to talk about here is uh is the big concept of does seo still matter so kind of if you want to put in the chat um if you find that seo search engine optimization still matters in 2022. let me see what we’ve got coming in here let me switch my screen okay we’ve got some people saying no got a lot of people going yes of course so yeah let’s talk about that because i i want to prove to you a couple of facts so um so yeah so let’s let’s first talk about what is seo well seo is basically what comes up this is a search results page a local search results page when a local search is done so denver carpet cleaning was the search and i’ve this this is a long they can normally would pull up on your browser you scroll down so we just split it in two but what we’ve got up here is we’ve got the local service ads so that’s a paid area pay per lead service right and that could be anywhere from depending on your industry and your marketplace twenty dollars to fifty sixty dollars a lead but you’re competing you see the other these other people and you only pay when a lead actually connects with you through google so that’s google’s pay-per-lead service then we’ve got cool google’s pay-per-click you pay every time somebody clicks then you start getting into what’s called organic organic means you don’t pay to be placed in here you have to be you have to represent what google wants to show you have to represent a good user experience there’s a whole bunch of stuff we’re going to get into today to explain how you show up in the google maps packs that’s google maps listing the first three and then you have to click the more businesses to see the rest and there’s always there’s a map showing up either above or beside google’s moved to the side lately and then you’ve got the organic listings down below that where people scroll down to read and the question is do people scroll down and read anymore what you will notice is a lot of times these the organic list listings are dominated by yelps and they’re dominated by angie’s list you might see thumbtack in there and the better business bureau and all of these directories they literally pay millions and millions of dollars a year to do really great national and local seo to dominate in here but you can see that um businesses can end up in there as well um and have three in the top five on this page is actually unique normally you’ll find that it’s only one or two businesses maybe in the top five and then a few of them lower down if they’re doing really good seo so we’ll talk about it but so the point is where do people actually go to search interestingly enough if you run the stats on the service industry 73 percent of the clicks still end up going to the maps listing or the organic so when people come to a local search results page so a local search results page

only about 25 to 27 of the clicks end up in the page section the rest all end up in the organic they’re they’re looking for what other people say so that’s reviews that you know that that’s they’re going to scroll down here and see the different options they’re going to look at websites and again if you do it right you can actually have reviews showing up in your organic listing as well they’re going to be looking all around for more information more topical information we’ll talk about that what kind of keywords people are actually searching for as well so um it’s really important to kind of understand that the paid has its place do you want to miss out on 25 to 27 of the traffic of course not but so does the maps and so does the organic because that’s where you’re going to get a lot of of of awareness a lot of authoritativeness and you’re going to start standing out over your competitors and it’s also about the differences of keywords some keywords just don’t show up with with paid results doing some research so there’s sort of like a top of funnel and we’ll have a little bit as well

also becomes really important in this interestingly the stats also show that 67 so 70 73 um target organic or we’ll click on the the organic listings whether it’s the maps or the um or the actual websites but 67 percent uh we’ll click on the first five listings so that’s the three in the maps and the first two here that’s where most people are going to click so ultimately you want to be in that you know top one or two organic especially in marketplaces where you can’t be in the maps and we’ll talk about what that means as well so um but that’s the point to cover here is that you want to make sure that for all the different keywords that you can possibly answer questions for help a customer influence the search results you want to make sure that you’re in that one of those top five positions as well and there’s a lot of keywords that we’re going to that you’re going to want to be considering for so does seo still matter in 2022 yes it does you do not want to be missing out on 75 of the potential traffic to your website and and people learning about your brand and potentially calling you and there’s all kinds of ways to influence that it’s one of our clients back-end stats as well just want to show you that again this client here 75 percent of their leads comes from organic so what do we buy organic google my business listing that’s an organic that is again it’s google’s algorithm determines who’s there it’s not a pay-to-play and google organic again is below that so out of all the leads they they got in this month 268 inbound leads 75 percent of them came from the organic rankings that they have and then the rest came from the facebook ads google ads ad extensions um ad content things like that so and that that’s really important as well to understand that you don’t want to just be in in one area um jim rohn a a great business um um consultant and and mind who died just a few years ago jim rohn used to always say that you want to have like somewhere between five to seven very solid sources of leads to run a successful business minimum we always say that you should be you should have sort of like a race for 20 to 30 some of them might only generate one or two leads a month some might you know like a real estate agent referring you in or you know a referral partner things like that but as far as the actual really solid um consistently generating sources the goal is to have five to seven really solid sources like that because say for example one month facebook changes the rules a new competitor comes in and your facebook ads slow down you definitely want to make sure that your organic is still generating leads or if the organic slows down or there’s less people going to um you know seeing the adwords or you know things like that um anything can happen where one source just changes dynamically month by month just based on demographics based on how those platforms operate based on competitors all kinds of things and you want to make sure you have multiple so this is a good example of multiple but also that why organic over time is your best play because the other side of this is

yes seo still matters and you can’t rely on paid advertising alone the point with that is of course you can pay google right now and within you know 24 or 48 hours you can have a campaign set up and generating clicks and if you’ve got a good landing page and you know the audience is buying audience and all that those kinds of good things then you know you’re generating leads the leads from paid sources will always be your most expensive that doesn’t mean you don’t do them that just means in the mix your cost per lead will be higher if somebody organically searches and over time you’re able to influence the search engine so it doesn’t happen right away you can’t pay to show up organically you have to influence over time with lots and lots and lots and lots of ranking signals and we’ll talk about what those are but so if you influence good organic rankings in the

maps and good organic rankings in the search engines you’re going to have that as a stable base foundation and then if you add paid the paid might again you know in the carpet cleaning world you might find that a cost per lead so somebody you know your cost per click might be anywhere from five to fifteen to twenty dollars depending on your market but typically you need five six seven clicks to get one person to fill out a form typically that depends every marketplace is a little bit different but that is a typical number but a lot of people just look and then back off go check somebody else they don’t care if it’s pay-per-click they don’t know that they charged you money they’re just searching around like they do and they click on this link and then they click on this link and some of them you paid for the click so um they’re gonna they’re gonna bounce around like that and to get somebody to fill out a form or to pick up the phone and call you you’re gonna be paying multiple clicks before that becomes an actual lead and then how many leads do you need before you book them but you book at 50 do you book a 75 percent you only book at 25 so how many leads do you need before that becomes a job so you could be looking at you know 75 100 150 a lead now if your average lifetime value of a client is three or four thousand dollars for a decent client even as high as five thousand dollars in carpet cleaning or you know a lifetime value of a recurring made client is over ten thousand dollars from our days only molly made franchises and things like that then it’s well worth it it’s well worth it to pay a couple hundred you know 150 for a lead or for an actual booked job if they’re going to be a recurring client and they’re going to come back and then that’s up to your systems to make sure you wow them make sure they they come back again and again and become a regular client and then if they refer a new one person to you that becomes a client some point you’ve just doubled their lifetime value so it’s always best to think of the lifetime the the job value then the lifetime value of the club your average client run that math and then the referral value of your average client if one out of every 10 clients refer somebody one out of every 50 put that math into your calculations it allows you to out market your competitors but point being on this slide um paid advertising alone is is not a good place to stick there’s a dime a dozen i’m sure you probably get 100 emails a week nowadays you know hey we can run your facebook ads hey we can run your google ads hey you know buy you know paper lead buy the lead buy the lead you know they’re selling you leads they’re selling you leads the downside about that is they’re the most expensive part of your business and as soon as that one source dries up um you’re you’re back to square one again so you want to make sure you have multiple sources so if i beat that one to death enough let’s talk about the biggest changes in in that’s that’s happened in seo

so one of the biggest changes that’s happened uh in the last only the last couple years it’s become more and more important google rolled out um an update called eat authoritative or it’s expertise authoritativeness and trustworthiness what that’s how they rank websites in in the in the natural organic rankings so what that means is you want detailed well-written content it now matters more than anything you don’t want to have spammy content you don’t want to have lightweight content you want to make sure it’s detailed well-written deep content so think about it for example in the carpet cleaning industry you could have um you could have a you know a sentence that says hey we do carpet cleaning upholstery cleaning tile cleaning um we clean berber and you know synthetic and natural carp as berber and cup regular cup pile and on and on and you can have all kinds of you know in a list right and that’s one sentence you could also have an entire chapter in a book on how to properly clean berber carpet you can have an entire chapter in a book if you know the difference between like a sheet of paper a one-liner and and deep content google is respecting the deep content you know those 600 800 1200 word pages as as you know as long as they’re written well and and they’re easy they’re understood well and the user experience is proper and we’ll talk about that that is considered authoritative content and it helps you show up more than your competitors for a whole bunch of different keywords and you also want to make sure that you don’t have low quality spammy links pointed back to your website this can crush your chances of ranking so doing a link audit is really important if you’ve been around for a while because years ago it used to be that everybody you know like back in the day um companies figured out like seo um technicians and experts what they’re just trying to do is reverse engineer what google’s algorithm is so if they realized that you know the more links you had the higher you ranked then it became a tactic let’s get more links doesn’t matter the quality doesn’t matter anything let’s just get more links and google comes out with algorithm changes that go oh we we

realize that they’re they’re they’re trying to game the system a bit they’ve figured out a little bit of our our process let’s make it tighter let’s make it better let’s change that and boom within no time all of those get wiped out ideally you need to have a real physical office in the target city you want to rank in as well for google maps we’ll talk a little bit about this going forward as well and site speed matters so those are the some of the really important changes that have happened really recently within the last couple of years so detailed well written content we’re talking about this um let’s just load them all there so um so basically content is king every service you offer should have its own page of well-written informative unique content so every service should have its own page google does not rank websites google ranks pages and it ranks pages for authoritative informative content that people read and stick on um so that’s really really important that you have deep content on a page that is all about that one topic and we’ll even talk about how you can link to that page with even more content that supports that that page and that content that ranks independently on its own as blog posts and other things that is sort of a sub set of what you’ve just written that page on but every single service that that you offer should have a full detailed page about that service and about the nuances of that service as well if you clean wood floors talk about the different types of wood floors that you clean and the different types of finishes that could be on the wood floors have a really deep page about wood floor cleaning and all the different variables about that again the same with carpet cleaning do you do residential do you do commercial um do you do certain you know synthetic do you do natural fiber what’s the difference in those what do people need to know google’s going to read google only really only knows how to read so it’s going to read those pages and it’s going to make an assessment based on the the density of the words and the way the words are placed and it’s getting better and better and better with their deep brain ai on understanding sentiment on those pages so it understands if the page is written well or if it’s written you know by some sort of a bot that doesn’t speak english well and because in the old days you used to be able to get a way to spin out really really bad content and create thousand page websites in like an hour with a spinner and that would rank super well because google didn’t only saw keywords and it didn’t really understand nuance google is way better at understanding nuance um carpet cleaning companies tend to serve for example in any cleaning company and most local businesses tend to serve about um a 25 to 50 mile radius if you’re a local brick and mortar shop it might be smaller than that but um again if you’re a service company that that runs in a in a city that you know it’s not like one on every street corner kind of idea then you’re normally a 25 to maybe 50 mile radius around that city and surrounding cities so and those neighborhoods you should have a page that targets each of those and you need to make that page unique that page has to talk about that city benefit you know things about that city saying things about your service in that specific city um show maps of that city talk about attractions in that city and then talk about your services it’s got to be a really deep page that talks about both your company what you do and the city itself and you need to make those unique um so you the interesting thing about this is you can create all of these pages that are super seo friendly but a customer comes to it or potential customer comes to it and it doesn’t read well it doesn’t sell them you still have to have an eye on persuasive sales and you know explain you know explaining why you you have a paragraph of text or two and then you have a call to action hey if you’d like this if you need to know you know if you want us to help you with this click here to book a you know appointment click here to fill out a form click here to you know call our office make it super super easy for them to get the next piece of information from you for them to request more information from you to pick up the phone and call you that kind of thing it’s got to be big it’s got to be bold and it’s got to be easy so that they you know they know as they scroll down the page they don’t have to kind of oh what do i got to do next every little bit of content oh by the way so if this is something that you need give us a call fill out a form so you you want to make sure that the content has those keywords in it and has the the the the the other the the it’s called um lsi keywords as well which are the you know the ones that support that your main keyword the ones that commonly come together in conversation google knows what those are as well so as you’re writing content you’re not just stuffing keywords the same the same keyword over and over again google can understand that that’s not natural either so you need to be writing with a mixture of the the the keyword the topic you want to rank for and all of the synonyms that work for that as well but you want to be able to have it read in a way that’s compelling and salesy um so that’s that’s really important second point we made was if you have too many irrelevant low quality links pointing

back to your website it could actually hurt your business and there are little um penguin there because that was the penguin update that caused caused that one um it used to be all about links as we talked about penguin update addressed this there was actually a day when uh when the penguin update rolled out um like millions and millions and millions of websites around the world just all of a sudden stopped showing up in page one it was like a bloodbath because google finally figured out how to control these spammy links um so you’re gonna have to do a review of your links and there’s a word here called you can either remove them if you if if you know the source or you disavow them so if you go look at your links and they’re coming from really spammy crappy sources you’re going to want to make sure that you tell google hey you know that’s not mine somebody else pointed at me i don’t i don’t agree with that point or that was from before i can’t get rid of it so i disavow that link you want to tell google that you realize that that’s not a quality link and please don’t use that against me because you want to make sure that you’ve got high authority authoritative backlinks so and just for anybody who’s not quite sure what a backlink is because that could be one of those techie terms that people don’t quite understand um say for example um you are you you sponsored a charity event and that charity event put a link from their website back to your website saying hey thanks so much to abc cleaning for supporting us and donating whatever and there’s a link from them to you that that link is that’s all it is that’s what’s called a backlink it’s a link from some other site to your site and that better be a quality link it better makes sense it better be relevant and what we mean by relevant as well is google knows that there’s certain like a link coming from you know a cooking page in you know in south africa to your carpet cleaning or home cleaning website makes no sense at all that is not a relevant link so that link doesn’t carry any authority and it can actually cause you know if you’ve got a ton of those looks so spammy that you know your your site starts to be demoted and de-ranked because of that so you want to make sure that the the links make sense they come from business directories they come from things in your industry they come from fellow businesses in your town like you know if the local real estate agent links to you that’s totally natural but it doesn’t make sense if it’s sort of like one of these spammy links as well so you want to keep an eye on that because that’s really important and you want to diversify your anchor text so again techy a little bit but what anchor text stands for is um when a link is coming to you the link could be just your website url right that could just be the the your website address the link could also be click here and then when on the when they click here that now that text itself is actually linked back to your website behind it is the is the actual hyperlink that that takes the the visitor when they hit the click here button to you so the anchor text in that one is click here it back in the day it used to be that people would say for example you you were carpet cleaning you know dallas right if that’s the keywords you wanted to rank for hey you would send that you’d every anchor text would say carpet cleaning dallas carpet cleaning dollars carpet cleaning dial so all around the web every anchor text that you every link back to your website would be that google quickly caught on again and created an algorithm the our penguin here that said hey if you’ve got a whole bunch of similar spammy keyword stuffed anchor text that’s bad that’s not natural because the other people that would link to you wouldn’t always use that term you’re obviously trying to game our system so diversified anchor text means that it’s just a it’s just natural it’s like some of them going to be click here some of them are going to be just they’re all linked to your website some are going to be um you know check out my friend bob’s carpet cleaning company you know on and on they’ve got to be diversified around the web so even when you’re when you’re doing it yourself or when you’re working with an seo company there’s a lot of diversification figured out to be natural in in building these anchor texts um you need a real physical office to rank while in google maps um so i’m gonna kind of dig into this one a little bit so google maps still counts as as organic right so it’s all part of that stuff that you’re ranking for that you’re not buying leads from right so um and we did a whole entire training on sort of google maps that you can go back and watch in on our website but in in the organic conversation um google maps had a major change with the pigeon update so pigeon update was this huge update that really affected the maps rankings and there was about i think the number was somewhere around 5 million um in that range 5 million businesses worldwide about 500 000 in the us alone um dropped instantly when the pigeon update rolled out because they were they were being spammy um so the the the whole idea behind sort of having um a real physical presence is it’s really about the fact that google wants to know that you’re legit that that you’re an actual real business that they can um they can send business to um your primary uh your

primary address has got to be is the local maps listing so where this this nuance always starts to happen is there’s a lot of businesses especially service area businesses businesses that service outs like people don’t come to their shop to get the work done or come to their office they leave and go out you know they service them at their residence or at their office so it’s a service area business um it’s easier and cheaper to live outside of town and then work in the big town the downside is you don’t have an address in the big tech and what we’ve actually noticed even more so in the last even four to six months is showing your having an actual physical address um and showing it even more so um because you can hide it but having a physical address and showing it in the town that you want to work in is has become critical to having that chance of ranking against everybody else who already is in that town already has proven that they have already been verified and are showing because part of google’s algorithm is proximity so say for example you’re in you know even um you know uh somewhere like um let’s pick a city here miami and you’re on the far east side of miami in one of the suburbs and you just stand in there and you type in your phone you know carpet cleaners near me roofers in miami whatever the list you’re going to get there and if you drive across town to the west side of town to you know one of the nice suburbs there near the golf courses and you type in the exact same thing the list you’re going to see there is entirely different why because google puts all things considered proximity becomes a very important ranking factor as well we’ve also noticed that that proximity window is getting a little bit smaller so it used to be that you could rank maybe seven eight nine miles away from your pin location um and it seems to be tightening up there are things that can happen but this is where you know knowing that where your target market is this is part of that mix we’re talking about so you want to rank really well in google maps for where you can rank really well in google maps and sometimes it may be is opening a second office is is is worth it if you’re going to generate 10 20 30 000 worth of extra business and for that it’s going to cost you 500 bucks to a thousand bucks to open a a satellite office maybe that’s worth it um so those are kinds of some of the considerations to make that way but you also want to make sure that you can organically rank even in areas where you don’t have a map and we’ll talk about how you organically rank there as well and then you may want to have paid ads and you want a facebook ads you want to have google local service ads so it’s a mix of everything where you can influence people in different ways and get different parts of the crowd so um so anybody had had um fake addresses that was huge so mailbox um ups stores and mailbox etc places and you know regis business offices and things like that those ones were wiped out with the um with the um pigeon update so um talked about that there um work from home addresses and businesses that hidden actually again are becoming more and more influenced to to not show up as well now if you’re in a category where most people hide their address most of the businesses are work for or work from home or that kind of idea then it’s less of a concern because google’s making a local decision but you know in in your local market but if you’re the one guy that you know is hiding your address and all your competitors have you know shops and places where people can pick up their spot remover and drop off their area rugs and stuff like that and that’s the majority of the people that are ranking well and you’re not it’s going to be much harder not impossible but much harder to ever rank in the google three pack in that proximity around you know around where your your your location is so a real physical address in the city um really helps you rank and ideally you need to show it so again as i said you can hide it but there still needs to be an address in that city to rank

so we’re going to move on to site speed because this is another one as well that has become really important because google said it’s important google doesn’t tell us a lot of stuff they they sort of make you inference it and they um they they don’t really come out with a lot of this information um so seos have to sort of band together you know test everything across thousands and thousands of websites band together figure it all out together and then see what changes look like are coming along a whole bunch of websites start not ranking as well anymore well what was that change and they all get together and talk about it there’s forums and and and all kinds of stuff that help but this is one of the ones that google said you know what this is this does matter the longer it takes a site to load um the less likely we’re going to show it because there’s sort of a threshold there where people just aren’t getting a good user experience and google wants you to build a user a better user experience so how fast your website loads in comparison to not only google’s metrics but your competitors um

is is important mobile and desktop must be considered google is a mobile first platform now so they really look at your mobile environment first seventy percent of traffic starts on a mobile device so that’s why they care about that more but both of them play a role you can check your site speed on google’s actual development page slash speed on page speed slash insights so kind of a long one there take a screen cap if you want but you can you can check that so it really is a matter of comparing against competitors there’s a lot of things that can affect site speed um so here let’s kind of take a look at some of them as well and it’s a work in progress because some sites that look really pretty might slow down a little bit because of the way they look and function other sites that run really really fast may look too plain jane to convert well so it is always a game to to play that and there’s lots of plug-ins and things like that that can help and there’s different ways to play with this so um this is way techy so i’m going to kind of rattle through it really quick but here are some of the many ways to increase your site speed so enable compression there’s lots of different tools plug-ins and platforms that can help with compression minify things like the css javascript and html so there’s there’s ways to do that as as well within the build of the site within sort of post site architecture reduce the redirects so don’t have a lot of redirects going on within your website remove render blocking javascript so there’s certain scripts that you can put in place that block certain things from happening um and and that’s that’s helpful sometimes again to make a mobile experience look different than a desktop experience but it’s gotta it’s really a matter of really limiting those and keeping an eye on those leverage browser caching so have have the ability to have somebody’s come to the website the next time they come it loads really really fast that really does help improve server response time so don’t be on like a godaddy server um their siteground is a faster one wp engine is faster amazon um hosting lightspeed um or light sales sorry hosting by amazon are fast servers as well and they’re always competing each other for these these really fast servers the actual server you’re on could be slowing down your entire website speed as well content distribute content distribution networks that what that is is there’s ways where your website can be sort of protected behind a service that the website kind of loads into it first and then when anybody goes to your site they’re actually going to the content distribution network for seeing it there and it’s loading super fast and any changes might be slow to show up you don’t change your site right now and it shows up a second later um any of those sort of changes will happen over a period of an hour or two because the content distribution network grabs your site and and it’s the one that pops it out to the the um the world and it grabs the information back from where your actual site is hosted so things like that really help optimizing images is a big one um so there’s a lot of times we take really cool images that are like you know taken on our phone and they’re you know 12 000 or 12 000 megapixels and blah blah blah massive 4k images well that’s great they look amazing um but the size of an image on a website like look over here the size of this little graphic um you know it’s a couple hundred kilobytes it’s not it’s not megabytes and megabytes and megabytes of information there so you can take a lot of your images and and reduce them right down so there’s plugins and tools and stuff like that that we use that just you know we scrape through a whole site and minimize the images without even damaging the quality because the size that it’s showing up on might only be 400 pixels by 800 pixels yet you’ve got you know it’s reducing down to that and it’s literally like 10 000 by 12 000 the original image so you don’t need the 10 000 by 12 000 image if it’s only going to be showing 400 by 800 pixels you just need the 400 by 800 version so things like that can really help improve the site speed so what else has changed um so seo tastics for from two years ago can know some a lot of them are no longer effective because google is again ranked brain their their ai and and and all of that kind of stuff and the um eat upgrades with the authoritativeness the expertise authoritativeness and trustworthiness are really important so all of the um the barnyard animals that showed up panda pigeon penguin all of those are all about the user experience so that’s really really important in seo as well is that the user shows up and stays so the new seo approach requires a heavy focus on user experience and technical on-site optimization

so what are we talking about by user experience and technical on-site optimization so what we’re talking about here is things like um click-through rate click-through rate starts so google looks at you know did somebody do a search find your page organically and click on it right if if they did a search and your page showed up but nobody clicked on it that’s a ranking signal that said google says i don’t think people care about this this topic

this site enough so that’s where on your website things like your title description your meta tags um how they’re written uh and all of that kind of stuff you know they’ve got to include the keywords because google’s looking for those kinds of things on the page and in the title tag and the meta description so in the coding of the page google’s looking for all of that stuff but it’s also got to be compelling enough for somebody to click on it or you don’t even start with the click through rate then scroll time and time on page is essential are they scrolling down when they show up are they bouncing right off so if they scroll down the page read the content if they you know say for they said they’re looking for the best made service in manhattan and they’re looking for that keyword and they they come to the page they scroll down and they’re reading that’s different than if they come look for that and within two three five seconds they’d go nope i don’t think i see anything about that that i’m interested in off they go again that that time on page tells google well these people came you know a number of people went looking for this exact term they found a website we gave them a website that that talks about that exact term and we think it’s authoritative um but people show up and then leave too quickly on average compared to the competitors so it’s always in comparison to the other ones that would show up at the same time and so this this page isn’t as good for that keyword so the page might rank for a couple different keywords or a dozen different keywords around that similar topic but some of those keywords might be falling down and falling off and that’s that’s the matter of actually constantly monitoring your your keyword rankings for different keywords because are you getting pages that are ranking are you getting pages that are are moving up or down and they’ll always be moving but what is some of the reasons and can they be influenced better by having better content having videos that the people watch having other things that just keep them on the page more so that’s that bounce rate it’s got to be watched very very closely as well um branding is huge now google loves brands so it used to be in the day that you could you know you create a lot of spammy websites you know that you could have carpet cleaning dallas as the name of your business and is the name of your website and it’s all you know all keyword keyword keyword google has actually decided in a lot of their recent updates that they prefer the authoritativeness of a brand over the um the the just the key like the keyword stuffing right so does the brand represent the best carpet cleaning in dallas right does the what does the brand and google’s making all of these brand connections now so having just stuffed keywords can actually confuse google having keywords stuffed into your name um like as you know again city and and service and all of that too much stuffing can cause a problem you definitely want to make sure that you know your brand represents the services that you provide but you want to make sure that you’re not just calling yourself city name service dot com and that kind of stuff and then citations reviews and relevant links are all really important so citations are just your name your address and your phone number shared around the web so better business bureau chamber of commerce angie’s list yelp facebook all your social sites um you know best of the web and and foursquare and all of those kinds of places there’s actually sort of 50 60 really core um places that most businesses should get sort of national citations from there’s probably at least a dozen local citations you should have if you’re in business locally um just your you know some of them you have to pay to be a member of but there are citations that are considered you know normal and acceptable um places that should link to you from a local environment and then there’s industry links as well you know all the different associations and board of trades and stuff like that for your for your industry they should have that your name and address and phone number on those sites being you know sharing back to your website and being found on these other sites building that brand being exactly the same the exact same business name exact same address the exact same phone number all around the web really really helps build that those ranking factors those signals that google picks up on and decides that you are more authoritative than your competitors obviously reviews we know are big and you want to make sure you’re answering reviews but not just reviews on google google doesn’t just look on google if you actually go look at your at a search page when you type your business name in and see google pull up that on the left hand right hand side there um they pull up the um your search card your info card basically your google business profile um you’ll see that they’ll find google’s already found reviews on other sites if you scroll down you’ll see also found on you know you know x number of reviews found on facebook and yelp and and better business bureau chamber wherever they can they’ve found them they’ll list a few of the others as well google is looking at all the other review sites you don’t want to be sort of a one and done pony as well

and then again relevant links um that’s you know links from quality sites coming back to you as well and even links from other businesses like if you’ve got a link from you’re a carpet cleaning company you got a link from a real estate agent or a you know carpet store or anything like that google sees that obviously as a very relevant link so you know that’s more important so you know the charities the the chamber of commerce the local associations are all great and then any of your fellow businesses that you know that make obvious sense that would likely share out you know carpet cleaning link and you know hey here’s some of the local businesses we trust kind of thing or whatever that kind of stuff as well so that’s all part of what we need to be talking about in in building our our seo so the new seo formula figure out what the most important keywords are based on your service the service areas which is the cities and the neighborhoods and the search volume of those keywords that’s important so you can use google keyword tool word stream spyfu google adwords to see what the search volume of these keywords are but you want to start building a list of the keywords the most important keywords for your services your service areas what people are actually typing in and then their search volumes you want to set up a great website with unique pages that target those keywords and those keyword clusters so you don’t need a new page for every single keyword but you need a page for your carpet cleaning service for example and your upholstery cleaning service and your tile and grout cleaning service and then within those there’s going to be nuances there’s going to be the difference between cleaning granite tile versus cleaning ceramic tile versus you know um cleaning you know an aggregate stone tile things like that you want to make sure that you you have all of those listed within that that service page you don’t need separate pages for each one of them necessarily but you definitely want to have them all on that page and all of your service areas covered as well so a page for each service and each city and each neighborhood and what we mean by neighborhoods is if people actually say that they live in tribeca if they say they live in soho if they say that they live in the upper east side the upper west side things like that they’re all in manhattan which is just a borough of new york city so new york city manhattan is another key word and then all of those city pages or those neighborhood pages if people say that they’re going to find a locksmith in near me and near me might mean that google knows they’re in they’re in the upper east side or whatever um they might find that they um they they’re they’re looking for a carpet cleaner in battery park they’re looking for a maid service you know the services soho things like that they’re going to be using their local keywords in in those searches so you want to make sure you have pages set up that help influence google so that even if your maps listing isn’t close enough to rank there and these will actually help your map listing a little bit as well spread a little bit wider if it’s within that sort of five mile seven mile sort of max range but you’re trying to get it as wide as possible these pages help but even if you’re not in that window then what you do want to make sure you have happening there is that you’re showing up in the in the um organic listings right below that so that’s the key that we’re going with there so that you do have a page on on on on those each of those neighborhoods and the services you provide and google with a good amount of link building and influencing and stuff like that is going to show your page right below that in the organic listings um you want to optimize your website for user experience make it super easy for people to see you know to navigate through your page find other content watch videos make it nice and sticky um you know show reviews on your service pages and things like that as well so that people you know are going to pause to read those because oh what did somebody else have you know find is a great experience in indianapolis using this service for example and things like that right so you want to make sure that you know it’s another reason for people to stay on the page you want to make it super easy for them to interact with your website so if they’re they’re going to want to find a quote um they’re going to want to call you they’re going to want to get a hold of you in some way it’s got to be super easy and intuitive and and make make sense and not sort of um block them at any any part of that and not be hard to find as well um you want to optimize for your on-site optimization so that means things like your title tags your meta description um we’re talking about things like schema codes and stuff like that so schema is a technical term of how the you know how search engines read your site and you want to make sure that you’ve got all of the right interscope schema markups and all that you want to build your authority off site as well so you want to make sure that you have all of your directories set up you want to have all your social media set up linking back to your site you want to have um again you want to have all the citations around the web you want to be having relevant links coming from understandable places so you can take a you

can do a deep dive in your competitors links look at their link profile and take a look at which ones like the ones that are ranking in the first second third fourth place um for a keyword that you’re not and you know take a look at all of the links that they’ve got coming in to that page that’s ranking and make some decisions like which one of those can you go out and get yourself which ones of those have a lot of of um of authority that are passing that authority on to your competitor that you think you can acquire a link on as well so things like that become part of it and then you track your results you track how well these things are ranking and moving over time so for all our carpet cleaners on the call what i want to do is i want to give you an idea of the keywords because keywords are really really important and see how we’ve got sort of like your city it could be your city your neighborhood it could be carpet cleaning in your city it could be your city carpet cleaning so these are sort of interchangeable as well but these are the types of keywords across and i use carpet cleaning a little loosely here because i did these are actually in fairly decent national order of the types of keywords people type in and the search volumes the number of times they type it in so for carpet cleaning companies who do things like carpeted upholstery tile um you know area cleaning stuff like that this is the kind of search volume order that people type type things in so again your city can be your neighborhood and can be interchanged on either side of the keyword but carpet cleaning carpet cleaner carpet cleaner near me is considered a different keyword carpet cleaning near me upholstery cleaning cleaning upholstery seems very similar um but one is searched more than the other so do you need two separate pages no no no but what you do need to do is see how you rank for both of those and make sure that on your upholstery cleaning page that you’re using variations of different versions of cleaning cleaner and different orders as you write the content as you go deep with the content because it’s really going to help so steam cleaning best carpet cleaners so that’s you know things like best top and top rated are add-on words that can be used but in the carpet cleaning world it’s actually considered a top keyword that people type in best um you know before other types of words you know terms like services are add-ons as well we’ve got mattress cleaning and we just keep coming down the list so this is kind of the types of keywords that you want to be knowing where do you fit in which ones are on your page who who’s ranking for what in your local market and what changes when you change these keywords when you look them up you know if your site is ranking number two or three organically for carpet cleaning but for carpet cleaner you know in dallas you’re you all of a sudden you drop down well your carpet cleaning page needs to also be ranking for carpet cleaner because there’s enough people typing that in and you’ve you’re actually demoted slightly and stuff like that so it’s part of the way to think and then near me has become huge and that’s because of mobile devices and google knows your ip address and knows your location from cell towers and pings and all that kind of stuff um so it knows what near me means it knows where you are on a map if you’ve got your location services turned on so in in my area and near me google actually is able to append what what you’re talking about and add the city on so sometimes you might not use your city name but you might just put near me if you type in carpet cleaning it might give you a wikipedia page on what carpet cleaning is and how to carpet clean if you type in carpet cleaners near me or carpet cleaning near me it googles oh i understand the inference now that’s subtleties right so family oriented green certified recommended residential affordable reputable free estimates free quotes can all be appended to these keywords to see if you still also show up for those and these are great things to talk about on your various service pages and service area pages city pages is you want to talk about that for sure so on-site optimization we’ve touched on a few of them um strong website with good content and a good user experience killer every page has got a it’s got to have a reason for being and be complete to it a really insane depth um you want to leverage multimedia and improve your on on page time so a video on every page would be great video by the owner hey let me tell you about this service and tell you or showing videos of the the the technicians or the company doing the work on that if that causes people to pause and watch that is brilliant because that increases your time on page a page for every service we talked about that um pages for cities and neighborhoods quality content that is well optimized so deep deep deep content your main keyword in the title of the page so we can pop over and take you know pop out and take a quick look at what this means but the title of the page is what shows up in the search bar above above the website relevant keywords um are in the h1 text so that’s the heading and then in the h2s and h3s down the page so we’ll show you what that means as well but that’s really important how this is all structured again this is the

techie stuff but knowing it or knowing that you you’re working with a company that understands this and has it figured out and can deal with this is really really important the meta description is the description that is that it’s in the meta metadata basically so it’s the hidden data it’s the description that sometimes shows up like in the search when you search for um best carpet cleaners what it’s going to show you is a list of websites well it’s going to show you the title more often than not that’s the dark blue in a search results and below it’s going to give you a little blurb of text google kind of bounces between grabbing just a blurb off your website or the meta description but google has already read the meta description and you want to make sure that that meta description is bang on and that it’s a bit salesy as well so if google’s going to use that and lean towards it then it’s it’s going to help you not hurt you name address phone number in the footer with that schema code you want to have service schema on your service pages you want to have city schema on your city pages new schema on your press release news site pages things like that you want to make sure that this schema markup is is um the structured data that that google sees behind the scene is is understood and is designed and built well the most of the websites that we audit when we when we deal with new clients and talk and audit to the audit for them and stuff like that that’s missing um you want to blog on a weekly basis um bi-weekly maybe maybe in a small market you’ll get away with it but your content needs to be deep and you need to be updating your website a lot blogging is one of the best ways to do that because you can write a page about one of those services but go deep about a certain city and a certain service and give people like the five best tips to do whatever the 10 reasons to whatever and it your you interlink deep from the blog into those city and service pages and you can even link out to authoritative sites which generates a few brownie points as well but you want to be deep on that and so blogging every single every single week with a you know 500 or 600 000 1500 word blog um you know you can usually keep it about 600 to 1000 words is usually fine but sometimes in some marketplaces you might need to go deeper than that but having that weekly blog post going deep on the content you guys know about is really really really important um so whether that’s outsourced to somebody blogging for you as part of an seo strategy because then the other thing you can do once you have a blog written is now you can syndicate it and promote it across everywhere you can make a google my business post about it or google business profile is what it’s called now google business profile post a facebook post you can share that out on some of these other directories as well you can put a link to it from your foursquare and from your you know you know anywhere else that allows you to link to it you can set up a tumblr and link back to your blog post and you can start creating some links were to places where other people like you know read it have a reddit hey here’s a great topic here’s this you know the the 10 best reasons to whatever and just give them the headlines and say you know for for the full copy or for the full story click here and bring him back to your blog post there’s lots of ways that you can create great content um that that people will read that will engage them that you can share out and bring them back to your website and now you’re creating a better user experience more time on page better seo optimization more traffic all that kind of stuff and more customers ultimately all of this is not just to look pretty this is all to get more customers and one of the big ones we talk about is a press release media room so it’s one of the things we do uniquely media rooms cost usually about five thousand dollars to build by routers and places like that it basically turns your website a page on your website into a news outlet um what we do is we build them off site and actually link code and to make it show up there we build it within a really cool tool that we have um but what it does is allows us to run press releases so the press releases are allow you to generate more of what is called google signals so everything in google nowadays is about signal so a press release can have a map listing in it a map embed listing so your google your google map listing is embedded in the press release your website link is embedded in the press release a review could be embedded a like a a google review a facebook review whatever could be embedded in in the press release like an image shows an image of that and they if they click on it it takes them to that actual review all of these are signals that is telling google all about your authority it’s creating links around the web you take you take somebody to a google my business um listing and that google my business listing then links back to your website you’ve now taken them from a newsworthy site to a google listing to a back to your website and that creates a ton of authority for google so we find that press releases are just amazing amazing tools a lot of times it takes you costs you know anywhere from 300 to a thousand dollars to get a press release out onto the newswire we help with all of that

as well for some of our clients but we build the media rooms within a really cool tool it’s just a unique coup that we’ve got there that allows that your website to become seen as the news authority site so the press release actually lives on your website and then is shared elsewhere so just something to keep in mind as well as far as ranking goes so let’s talk about a few examples here for example we’ve got carpet cleaning brantford so one of our clients um elite carpet care so you can see here when they came to us they weren’t ranking anywhere they weren’t in the maps listing they’d completely fallen out and they weren’t ranking organically um they now rank number one for pretty much everything um every every service that they they do that we work on for them but so here’s a point for example so up above that is the paid ads but we know there’s a paid ad right there but then maps listing number one and they’re the ranking number one for carpet cleaning brantford because they’re optimized for that their website is optimized for that the google listing is optimized for that all of the link building we do is optimized for that as well that’s one of their major terms they’re number one organically also because they get ton of tons of reviews they’ve actually you know with our system they’re optimized for getting reviews right now 169 as of this picture um there’s a service called three best rated which is again a directory well there’s their van they’re they’re promoted as the premier um number one cleaning in brantford um and there’s a picture of their van um because like you know and they’ve got competitors as well but we know that they’re they’re one of the three best rated for um for that term as well so as an example their website this is just a picture of their website but their website is all about um again the the h1 tags the h2 tags the h3 tags the meta descriptions the carpet cleaning pages the you know all of that kind of all the blogs all the content all of it is built around their major keywords and then as they rank we want to keep these ranking and add more over time so ranking the you know we get asked that question a lot um how long does it take to rank well every market is different but when you’re a brand new website for example a brand new authority you know so again google ranks web pages not websites but it takes the authority of your website and all your pages together and then ranks that page based on the merits of that page as it’s contained by the pages linking to it within your website and off of other websites so um a brand new website or and even a brand new page on a website can be sandboxed for a little bit um so on on its own you’re trying to get in the race and run a little bit faster than the people that have already way out ahead of you they’ve already built links they’ve already got years of authority they’ve already got content you’re trying to do better than them by a little bit provide a few more links get more people to click on those links get that click-through rate up over time and just over time you’re basically catching up to them because you’re running at a slightly faster pace than them and then eventually you overtake them so i always used to say about six to nine months to start getting some really good rankings for the more difficult terms and stuff like that you might get rankings for easier terms less search terms things like that which still are valuable because people still pick up the phone and call and book your business but the bigger terms the more grand daddy terms kind of idea you it might take six to nine months well google’s basically said that it’s closer to a nine to twelve month window minimum because even if you would have been ranking by six to nine months they’ve paused you because you’re too new for them to give you authority so that’s part of the new eat update as well is they’ve delayed the length of time that you rank now the bigger your site is and the more pages you have that rank and the more authority that you’re building on your brand because their brand is huge the faster some of your newer content can rank but that’s the reason for these these these blog posts that are not trying to rank for the granddaddy terms are trying to rank for you know and get clicks and get people reading them time on page and all that kind of stuff they’re trying to rank for longer terms more you know more more words in the term so instead of you know carpet cleaning you know how to remove pet urine stains from my carpet that could be again you might only have 10 searches a month for that in some variation of that but if you show up and rank for that and that page links to your carpet cleaning page or your pet urine removal page you’re helping to build authority of those pages as well so just kind of think in those terms that it really is a matter of influencing and then growing that keyword influence over time it’s not a sort of a three month six month nine month oh that didn’t work seo is about a long-term game to build your your website up to become a monolith and rank for everything and just dominate over time by really being you know you know being very very um thoughtful about how you’re going about doing that and being very intentional was the word i was looking for and once you’ve got that whole thought and intention behind it you’ve got a strategy and then you just monitor and watch it and you

keep that thing rolling so hopefully that kind of all makes sense how does it help a business like say for example this is another kpi off of off of that so 269 total leads v of seo so their total leads were higher than that but this is just the seo side of the stats and we see that you know 178 were phone calls organic phone calls 91 were google maps that’s how many searches they got this is a mixture of their entire budget with ads and everything else like that but you know you know that it’s a cost per lead coming in that many leads came in um filled out a form picked up a phone started a chat and it’s cost of eight dollars and fifty one cents a lead of people that found them and are interested in doing business with them so that’s a really good cost per lead for a cleaning business so what drives these types of results well you definitely need to claim and verify your google google my business listing is now called google business profile but your google maps listing um you don’t want to spam the company name so you don’t want to be adding words to the company name that aren’t part of your actual business license so you don’t want to be you know best carpet upholstery cleaning in dallas texas as the name of your business if you’re if your name your business is joe’s carpet cleaning right you know you don’t want to do best joe’s carpet cleaning in dallas texas you don’t want to be adding any of that because that spam will hurt you and it’ll eventually get your listing shut down you want to be very legit you want to be able to back it up with actual business license that said this is my business name because google may ask at some point and they do ask a lot more than they ever used to before they just sweep through entire industries do what they call a soft suspension it still shows up but until you can’t get back into the back end of your google business profile until you prove that that’s the exact name phone number whatever the information that they’re requesting is um you need to get lots of online reviews across the web you don’t want to just get them all on google so you want to get reviews around the web um and you want to be asking you know your customers for feedback is our strategy works really well you ask them for feedback get a lot of people to fill out feedback and then the happy customers also hey by the way can you do an extra favor and write an online review the only people that can write a review on google are people with a google account the only people can write a review on facebook or people with a facebook account the only people that can write on yelp are people the yelp account the only people who can write on angie’s list have to have an answers list account so you want to make sure that you’re asking for reviews um from people and giving them the ability to go to any of these platforms that they have and that’s why we always say feedback is better because feedback can be marketed and then ask for the review after they’ve provided feedback as well good bad or ugly you don’t want to be review gating as they say but you want to make sure you get lots of reviews um you want a keyword in the title tag um and some variation of it so again the title tag is when you load a website it’s what shows up at uh right here so for example that little line right there is the title tag it’s the code inside so elite carpet care brantford ontario we’ve got our carpet cleaning so we got this carpet cleaning that’s a key word and branford right so for brantford carpet cleaning we’ve got all three words in the title tag so that title tag is buried in the code but it’s what google shows and then this below it here that is the meta description and again we want to have we’ve got brantford in there carpet carpet care um quality carpet cleaning you know guarantee call to action all that kind of stuff um so you want to make sure that you’re optimizing each one of your pages for what you want that page to rank for you want to want your website built out with lots of content and lots of content being added you want lots of citations and you want a solid link profile across the web with consistent seo work and and lots of those authority signals we talked about as well so that’s the press release stuff that’s the you know blogs being shared out that’s social posts that link back you want a lot of authority links around the web as well and that’s really going to help you so being respectful of your time we’re almost hitting that um you know 315 mark i like to be done you know somewhere around 15 20 minutes after the hour at the very latest so here’s some of the key takeaways that you need to be concerned with a great website with pages with each of your services and service cities and neighborhoods get your keyword and geo modified in the title of each page we just talked about that now so a couple of those new pieces into this these takeaways as a modified modify as modifiers geo modifiers in your title tag you want to have unique content on every page you’re not writing the same page over and over and over again you want to leverage multimedia to enhance the time on page you want to get reviews across the web you want to build your citations and consistency across all the major citation sites and again when we went deep on that we talked about you want to get citations locally you want to get citations that are industry specific and you want to

get citations that are um you know national and obvious that people would get you want to post updates on a constant basis so you want to post updates to your website you want to post updates to your google business listing so google posts linking back to your website linking to content your website linking to reviews linking to anything you can link to but you want to have constant posts going out about your business you want to build links and authority around the web you want to get links from really relevant sources coming back to you and you want to leverage paid search in this you know not only to drive traffic you want to leverage paid search you want to leverage page traffic but you can leverage page search to identify high converting keywords so when you’re running pay-per-click and you find that the majority of people come through um any once one specific source then maybe that’s you know like or a lot of people are buying from that source then maybe it’s a

keyword in then they’re going to your landing page or your website then they’re converting so that’s really really important so you want to you can use paid search to also identify high converting keywords so something to keep in mind as well so as we wrap up do we think that this knowing this i guess i understand there’s it’s a technical topic seo is not easy it’s a very technical topic but there’s things that you can do on your own um and there’s things that you need help with to help have a chance of ranking organically so you’re not just paying for leads all the time ranking takes time but once you build that that that snowball and it starts to get bigger and bigger and roll downhill you’re you’re getting all of that brand equity and authority so it’s a mix of all of those jim rohn 101. you need to have five to seven i like to say closer to 20 to 30 lead sources that are generating leads big granddaddy ones five to seven and then secondary ones of strategic partners and things like that everybody generating leads but seo is one of those big grand daddy ones it’s got to be something that’s on on the radar and being invested in as you grow so if it’ll help you make money attract more leads and grow your business um that’s great i hope you agree with that because that’s why seo still exists that’s why it’s still important so for any of you here that want some time um to speak with me about this to have our team do a deep dive research do a competitive analysis on your entire internet visibility and presence get score your actual visibility online your social media your your um your website your reviews um your keywords your all of that kind of stuff what we offer here is very limited um time but you get to actually meet with me for an hour but prior to that our team does all of the research in your marketplace on your business and we identify all of the any key issues that that that we find and we give you a full full strategic plan on how to solve that so some of the things that we can help with that’s great some of the things that your your company that you’re currently working with can maybe do better um some of the things that you’re doing great on that you can you know expand upon all of that kind of stuff so what we do is a full lead acceleration consultation to really help you you know tap into all of those things we’re not one of these companies that hey let us sell you more facebook leads hey let us get you more you know pay-per-click leads it’s a mixture of all of it the best way to run a business trust me from 30 years of experience and building exceptional businesses and selling them for great prices is we built authority in our marketplace we upped our prices we became one of the the the more elite services because we could because we built all of that authority around even in the days before the internet it was all built up in in same psychology different platforms the internet is just a whole bunch of different media that people can get to they can go to facebook that’s social media they can go to google that’s search media there’s different places people can show they go to youtube you know obviously that’s video media um but they can also still pick up a flyer they can also still see the back of a bus they can a fully wrapped van is is important to the success of your business as well billboards can help and all of those things it’s all just part of the the mix and what we can do is we can help you figure out the digital side of it and give you a consultation on all that and see where you fit into the marketplace and give you a hand on that so if you’d like to collect connect at all there is a um button that just popped up in the chat there’s also you can just go to here schedule you’ll actually be booking a time into my calendar and prior to that remo will be reaching out to you to um to do a quick chat with you to ask more questions about your business get more of the details that she can hand over the research team so we know more about you so you know you definitely don’t want to book an appointment for you know a day or two from now because our research team needs some time so if there is an opening always book you know a couple days out to a week out that way rima can get a hold of you take that call for sure and then um we’ll do

this thousand dollar worth of research i do charge 495 an hour to consult with businesses i still do i rarely do them anymore but you know maybe once every month or two i’m still doing a one-on-one consultant with a consultation with a business that just wants more help on stuff and it’s just years of experience and and knowledge and practice and expertise that can help with that i provide that for anybody who watches these webinars and can pick a time in our schedule there’s not that many slots but when there is we put our research team to work the same team that does all the research when we onboard a new client and then we put our um they hand all that information to me i spend some time going through it before we meet and then we meet and we go through what we found and ways to help so if that sounds cool great that’s great if you just learned a lot from this this information here by all means reach out to us give let us know give us a big thank you um hit us up on on facebook or instagram or linkedin or anywhere you find carpet clear marketing masters and give us a big shout out that would appreciate it as well um if you know anybody who could you get some value out of this any business owners that could get value out of either these master class trainings where we go really deep or just you know anybody in the industries that we service that you know could use our services um by all means we appreciate the uh the recommendation as well so thanks everybody i really appreciate your time it takes a little bit there we go so i hope you guys appreciated it um again sorry it’s a deep topic not sorry because it’s a deep topic and it’s part of running a proper business and you need to know this stuff as a business owner you need to take off the doer hats and just keep on that entrepreneurial marketing hat build your business that way that’s what i i believe in take care love you all and see you next time

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Optimizing Your Google Ads Pay Per Click Campaign for Carpet Cleaners

Optimizing Your Google Ads Pay Per Click Campaign for Carpet Cleaners


Optimizing Your Google Ads Pay Per Click Campaign for Carpet Cleaners

Google Ads can be a great way to get your carpet cleaning business in front of your potential customers. But if you’re not doing it right, you are wasting your money. In this masterclass, we’ll show you how to optimize your Google Ads campaign for carpet cleaners so that you can get the most out of your advertising dollars.

Topics Discussed:

You will learn how to do marketing your Cleaning Business on a Tight Budget, including: 


Why do most PPC campaigns fail for carpet cleaners and home service businesses?


How does the Google Ads auction process actually work?


Why should PPC be part of your overall internet marketing strategy?


How to structure your PPC campaign for success?


What is conversion tracking & why is it essential?


What is a good cost per lead via PPC?

Audio Transcript:
Part of the angle of running a carpet cleaning business a home service business is getting leads from various sources and not being confined to one source so that’s what we’re going to be discussing today is pay-per-click local service ads paid paid ad um traffic how how to get it how to set it up things that you need to know things that you need to be watching out for if you’re using a service company to help you with that things that you should be making sure they’re doing i’ll show you our methodology and the way we do it as well so that you have a really good idea of everything that that uh that is involved in running a proper pay-per-click ad and even if you should should be running one or not so that’s what we’re going to be talking about today welcome to the carpet cleaner success podcast a show created to inspire carpet cleaning business owners to build their own thriving residential and commercial cleaning business your host john clindening has built and sold successful cleaning businesses for multiple six figures over his 30-year career and is the founder of carpet cleaner marketing masters a digital agency that turns your online marketing into a lead generation machine tune in as john shares proven tips strategies and expert interviews to help fast track your success in the carpet cleaning industry

yeah make sure that you i’ve got your full attention i tend to talk quickly and move through things quickly there will be a replay but that’s another reason why i want your full attention i’m not one of these people that tell you something slowly at all um so i’ve gotta come from an irish family and you know you you have to speak fast and speak up to get a word in edgewise so uh that’s what i learned how to do so if you’re a carpet cleaning business or small business owner and you’re serious about getting results this year um let’s pay attention because it’s gonna be that important um what we’re going to cover today why pay-per-click is key to unlimited scalability in terms of lead flow for your carpet cleaning and home service businesses um i’m going to show you some live examples of pay-per-click campaigns generating anywhere from five to fifteen our times roi um for other carpet cleaners and home service businesses gonna show you how to set up and structure your pay-per-click campaign for maximum cost per lead i’m gonna even tell you why pay-per-click might be a good option for you and what kind of kpis so those are the key performance indicators um what kind of tracking what kind of landing pages what kind of lan campaign structure you need to be thinking of to be able to make this work and just as a little bit of an ethical bribe if you stay until the end we’ve got a bundle of service our of of a marketing kit a carpet cleaner resource marketing kit and we keep adding to it uh every every time we do a webinar or training that’s got lots of stuff to hand out and give you we’ll put that into the kit as well but if you stay to the end i’m going to give you this this whole kit uh one of the most important pieces of it is the checklist if you haven’t gone through uh the ultimate internet marketing checklist for carpet cleaners yet you’re going to want to get your copy of that and make sure that you print it off and check off the things that you’ve got on the go and the things that you don’t it really really helps align your business to how the internet works we know that 95 of all consumers go to the internet um to look for things doesn’t mean postcards don’t work it doesn’t mean that organic outreach marketing doesn’t work it just means it’s part of the flow and it’s one of the biggest parts of the flow to get new clients and if you’re not maximizing your internet then you’re missing out on a whole bunch of clients that are going somewhere else they’re going to your competitors so this right here is going to be important to you and then we just got a bunch of other guides and reports as well on how to how to how to create a website that is designed for conversions and and and then how to do your google listing your google my business google business um um profile it’s now called google instead of google google my business they changed the name of google business profile um not that long ago but that how to maximize that listing because that’s google maps and that’s where people get um find out about you so stick around at the end you’re gonna get this really cool set of resources so who am i and i can spend a lot of time on this but i’ve been a business owner since 1990 while still in high school i’ve owned many many successful cleaning businesses carpet cleaning business duct cleaning i’ve done flood restoration i’ve done uh own janitorial businesses with crews of 20 and 30 people all of that kind of kind of stuff over the years most of the businesses i’ve i’ve held on to for 10 20 30 years so it’s not

just uh kind of come and go and i’ve also lectured at many association workshops and three-day elite retreats um teaching people how to run a service business properly to deliver a great client experience what that means all that kind of stuff and i’ve been a keynote speaker at chamber of commerce events and all kinds of different events over the years as well and bought and sold businesses and um just last year in the middle of a pandemic sold our two two van carpet cleaning business the final one um high high-end carpet cleaning business for you know in the ballpark of half a million dollars in cash um in the middle of a pandemic because of the value that the business has built up over over the 27 years i owned it so um know what i’m doing in the carpet cleaning industry you know what i’m doing in consulting for cleaning businesses and i’m not willing to share all that information i’m not going to go through this you guys can see it on the screen these are clients of ours um that are ranking number one watching their companies grow like crazy just by getting their marketing and internet marketing right so what we do is we help our clients become the top carpet cleaning brand in their local marketplace so that they can attract the best clients they’re able to charge top rates and they’re booked out weeks in advance and i’m going to show you how we do that a little bit like i’m going to kind of touch on it but you can go back to a lot of our other training go to our website um and there’s a free training section where you can go through and even podcast we can go through all of our previous trainings and and things like that lots and lots of great information to explain how we make this possible so that you are not working you know our goal is to have our our our clients be the owner of their business if they don’t want to be the person in the truck if you’re an owner operator and you want to start handing that off to technicians you need to know how to grow um if you want to be able to sell it for more than the price of your equipment you need to know how to grow and one of the ways you need to grow is to become seen as the go-to brand in your local marketplace everybody knows that you are the top dog so if they want a cheaper alternative they may want to call somebody else because you don’t want to be everything to everybody but you’re going to be the top dog in your marketplace and that’s what we’re going to teach you how to do and one of the aspects of that is pay per click should you be part of the old should pay-per-click be part of your over and all internet marketing strategy and that’s a you know question a lot of business owners i talk to uh ask themselves should we be doing pay-per-click at all well our digital dominance method which we talk about every single month on these trainings and is a big part of our website and a big part of our our consultations that we do um discuss how to build a proper service business cleaning business home service business and all of the steps that go into that all the way around but if you notice here part of the visibility is pay-per-click local service ads pay directory listings and paid facebook ads it’s part of the ways that you need to get traffic and i’ll tell you why and i’ll tell you i’ll show you how you can make sure it’s profitable traffic so a lot of businesses miss what we’re going to talk about here today and we’re going to share how you know it’s to make it profitable how you’re going to get an roi on it how to track that so that you know what’s working and what’s not working and what kind of cost you should expect to pay for a lead from a pay-per-click service versus say organic rankings google maps google google maps your organic website rankings and all that kind of stuff all of them have a different cost per lead just like your repeat clients you repeat clients a lot of people oh my repeat clients are free well they shouldn’t be free because you should be mailing them and staying on top of them there’s a cost to get them to come back to you but that cost is per per job they book um is much less than buying a new client so your goal is to buy a new client from a paid source or organic traffic and then bring them into your company and then repeat get repeats and referrals from them by actively marketing all of that so hopefully that makes sense so why should pay-per-click be part of your internet marketing strategy one of the reasons is you can show up online immediately so we talk about seo and organic so about 40 to 50 of all traffic scrolls down the page when they when they’re searching online if they’re searching at google for example they scroll past the ads they scroll past the maps listing and they go down into the organic listings where the websites are so your website needs to be ranking for a lot of your major keyword terms and in every little market that you’re in so if you’ve if you’ve got like 10 surrounding cities around where you’re located you won’t be showing up in the maps for those those cities but you need to be showing in the organic listing but you can also be showing up in the paid listing well it takes you know all of your competitors are trying to show up in the maps all of your competitors are trying to show up organically as well so it takes a while to influence google to make them trust you to trust your website

the website has to be built out very specifically lots of content needs to be put on it continuously over time and as you influence google your organic rankings start to grow and grow and grow and you have to influence google for all the different keywords that you you do there’s about 1500 to 2000 different keywords that carpet cleaners can use alone but you know that’s everything from carpet cleaner to carpet cleaning to carpet cleaner near me to you know all of the how to get stains out and all of these kinds of things and then upholstery cleaning and then tile cleaning and then wood floor cleaning all of those have dozens and dozens of keywords as well and you want to be showing up eventually for all of them and that takes time but with pay-per-click you can start to show up immediately in the paid ads and at least get some of that traffic as the organic builds so the organic is the asset it’s the long-term strategy to build your business um the paid ads are just where you put money in a slot machine pull the handle and the goal is to have two or three or four times that money come back out again so you want to put more money in and it’s just a way of generating leads so we’re going to talk about that so immediacy is one of the most important reasons to consider pay-per-click you can show up as much as possible where your customers are looking so the because they’re looking a lot your customers are looking online on google yahoo bing places like that having a paid ad showing up to at least grab that 15 to 20 percent of the population that might be clicking on those paid ads is is worth it there’s also the um the the opportunity to show up for those keywords that you can’t rank for say you’re in a big marketplace and you can’t just rank for the term carpet cleaning because that’s a national term as well like carpet cleaning miami things like that with the geo modifiers sure that that makes it a little bit more specific for google but when somebody just types in carpet cleaning you may not be ranking well for these hugely competitive terms you might not be ranking for you know broader terms like how to get cat p you know or who can get cappy out of my carpet that might be a broader term that doesn’t really that you don’t really rank for but you can run a paid ad to make sure that you show up in front of that traffic as well and it’s the unlimited scalability is a really big one as well so what that basically means is there are companies out there right now carpet cleaning companies right now that spend five and ten thousand dollars a month on their pay-per-click ads because it’s generating you know 20 30 000 a month in work and and they’re running you know that that strategy alone maybe brings in half a million dollars in their million million and a half carpet cleaning business so there’s there’s companies spending a lot of money on pay-per-click because it is a source of traffic it’s not the only source of traffic but what that means is that if you’re if you’re only spending if you’ve only ever tested like a thousand dollars 2 000 there is room to scale in most marketplaces to expand your paid ads so that you get more clicks and more traffic if you want to add a new truck on the road and and things like that you want to expand in a new market a new territory say that um your google maps listing is generating a lot of traffic in and around you know within about a five or ten mile radius of where your your office or location is set but outside of that radius you don’t show up in the maps listing at all well those are the areas you definitely want to have a paid ad so that you can influence those people to uh um that in those other markets where you don’t have a maps listing as well so it allows you just the scalability to expand to new territories and all that kind of stuff um so why do most people pay-per-click um why do most pay-per-click campaigns fail and that’s a really good question because we hear all the time you know what i’ve tried pay-per-click and i was like throwing money down the toilet i sure had generated some clicks they showed me stuff but i didn’t wasn’t able to see um where the where the leads were coming from so one of the reasons is that either the person doing you pay-per-click ads for you or if you’re trying to do it yourself you don’t understand how the auction process works and the complexities of carpet cleaning in home businesses and how it all affects the quality score so um pay-per-click is is a is an algorithm like everything else that google does and ultimately you set your bid and originally way back in the day the pay-per-click algorithm algorithm algorithm was you pay one cent more per click than whatever your highest competitor bid below you if if you won the bid so say for example you bid a hundred dollars a click and your competitor bid five you wouldn’t be paying a hundred dollars a click you would be paying five dollars in one cent it was one cent over but that was sort of like the very crude raw early beginnings of pay-per-click since then google’s added all the complexities of of their algorithms and stuff like that and one of the big ones is the quality score so regardless of what you bid your cost per click is actually affected by how you set up your ads how you set up the keywords what landing pages where you take them to on how that is speaking about the exact same subject matter so say for example

you have an ad talking about carpet or upholstery cleaning and you take them to your general page on your website your home page on your website and that whole home page is optimized for carpet cleaning mostly or all your services well your quality score drops google looks at that and says okay well the ad itself may not be very tied into just carpet cleaning so that affects your quality score and then where you’re taking that traffic isn’t also as congruent and then if people show up there and don’t engage with the page they don’t pick up the phone and call you they don’t stick around they don’t fill out a form they just bounce right off that affects your quality score and everything that affects you affects your quality score ups your price your cost per click goes up google charges you more for a poor experience and they actually charge you less than what you’re bidding if you are providing a great experience and your quality score is high so a lot of businesses don’t even manage the quality score and a lot of pay-per-click companies don’t manage the quality score and we’ll get into that a little bit as well um another one is that setting up one ad group for all services and we’ve seen that a lot we’ll we’ll audit an account and somebody’s just taken a whole bunch of keywords related to carpet cleaning they don’t know the nuances of the industry they’ve never worked with carpet cleaners before so they’re just guessing they’ve dropped them all into one ad group and just say go and that again will cause your campaign to fail miserably don’t use specific text ad text ads and landing pages for the groups of keywords that that you’ve assigned so even if they are smart enough to set up ad groups properly a multiple more than one if they don’t set up the text ads and the um and the landing pages properly that’s going to be that’s going to affect your uh and make it fail as well and there’s no strong call to action or offer on the landing page for those specific keywords so ultimately we’re not trying to be a groupon crowd here we do not need to be selling our carpet cleaning services for three rooms in the hall for 99 we can let you know a lot of other companies do that if you’re really great at upsells and you’re not getting a lot of complaints from people feeling that they bought in at a low end and got sold a high end um maybe you’re good at it but what i have found is that most businesses who who sell for 79 89 99 129 for three rooms in the hall their average job is not much more than 150 bucks to 200 bucks a quality carpet cleaning company in most most major markets their average job should be about you know north of 250 250 to 350 to 400. the carpet cleaning business i just sold our average job in the busy season was 397 last year um in the off season when it’s a little bit off it was down to 364. that was the average job and there’s about 70 to 80 competitors on google alone in our marketplace but we stood out differently and also had a better conversation on the phone and we did not sell a discount or cheap service so what is a strong offer we can show you a couple of examples of those but a strong offer is anything that’s going to cause people to choose you and it can be a bundle of things it could be adding some you know have a premium price but adding on some bonus services like always protecting the carpets 100 of the time for free well your price could be higher but you’re also including cleaning protection a one-year warranty spot removal all of those kinds of things as a bundle and that’s a 150 value yours free with any minimum carpet cleaning things like that so you can just be offering 150 bonus bundle set things like that a free arm chair free you know flight of stairs with any full home cleaning or anything like that there’s ways to create great compelling offers that don’t mean that you just give away money so um we’ll show a little bit about that as well so ultimately why most pay-per-click campaigns fail is that they’re just trying to do everything carpet cleaning commercial cleaning upholstery cleaning towel cleaning wood floor cleaning emergency flood restoration spot removal all of those kind of stuff and then just driving it all to the webpage and that is a recipe for failure so right now um just just off of that alone has you know anybody in the chat here have you used pay-per-click before have you had good results have you had bad results any takeaways from what i just said that kind of resonate with you going oh crap i understand now i know none of this i set it up myself and didn’t know it or i had a company set it up and i don’t know what they did so cool cool thanks bruce yeah so we got somebody saying yeah i’ve had companies in the past that have set things up and no clue what they’re doing awesome yeah somebody here it’s uh alan he just said that he’s had five five years ago he stopped doing pay-per-click because he just didn’t see any benefit in it and i’m going to show you how to know there was a benefit right so let’s let’s get into this let’s get into a case study so i’m going to share a couple of case studies of what it should look like how the reporting should look and the way numbers should actually flesh out so this one here is a is a carpet cleaning company we work with that’s over a million dollars i’ve hidden the name just you know just so nobody’s you know people aren’t going after looking at all their

stuff and and you know messaging them and all that kind of stuff but this is one of one of our clients we run a pay-per-click campaign for so this is reporting from our dashboard their total spend every month is twelve thousand dollars across not not just pay-per-click but that’s across all of their marketing so you might go oh my gosh that’s a lot john well their average cost per lead is coming in at at 12.82 cents and if you know anything about carpet cleaning the cost for a lead across everything you know it’s it’s great to be anywhere from 20 to 50 bucks you know back back in the uh the the days of the yellow pages if if you ran your math properly i remember like 2002 3 4 5 6. we we would run five to seven thousand dollars a month worth of yellow page ads and that that that managed a half a million dollar carpet cleaning business because everybody went to the yellow pages there’s no internet at the time that you know there was no people weren’t searching on the internet for for carpet cleaning businesses and things like everybody went to the yellow pages and yeah that back then the cost for a lead would be from the yellow pages would be anywhere between 50 and 80 bucks so here we are fast forward 20 years and across all variables we’re getting a 12 lead for these guys we generated 936 leads so mixed in this price is the cost of our management fees it’s the cost of their ad budget it’s the cost of the seo it’s so they get they got 223 organic calls from the organic rankings they have they had um 224 pay-per-click calls in this month they had 387 maps calls they’re in a big marketplace and we’ve got them ranking in the three pack for almost all of their keyword terms so they’re getting a ton of calls from the maps as well does that mean they want to turn off these 224 calls absolutely not they want to continue to grow their business and then they’ve got web forms that got filled out um 102 of those so that’s how they ended up with the 936 but more importantly let’s take a look let’s take a look at um um what their pay-per-click campaign looked like so this is just the pay-per-click component of that so over that 12 000 spend 9 000 of it is going towards the pay-per-click campaign so pay-per-click as you can see that’s a higher average cost per lead it’s still really good anything under 50 in carpet cleaning to generate a qualified lead and depending on your conversion rates if you’ve got a really good sales team on the phone good you know um you know csr answering the phone or csr team or you’re using a call center i would suggest all of that over picking the phone up yourself if you’re if you’re if you’re in the field do not be answering your phone on your hip you’ll make way more money just having somebody dedicated to answer the phone who can talk to that customer and answer all of their questions properly without having to go because they got a job to do um so that’s that’s the point but if you’ve got a really good sales team then 224 leads should be at least 120 jobs so if your average job is 300 bucks that’s 30 000. four thousand dollars coming from this nine thousand dollar spend minimum minimum and that’s only booking half of them and a really good um call call team can book a lot more than that hey if they don’t book a job let’s book an on-site quote you know meet and greet build some rapport and then get them as a client so um it’s all about position but there’s lots of other great data here we know how many clicks generated that we know the average click-through rate this is how many impressions how many people saw the ad how many people clicked on it things like that so there’s a lot of great data here but we know that between their pay-per-click ad budget and the the minimal management fee to run the ads for them um it was nine thousand dollars of their 12 000 spend the other three thousand goes to other internet marketing initiatives and and seo and google maps and stuff like that so anyways so let’s break down the math here on this they generated 224 leads even if we talk at a conservative rate like if you’re stuck on the phone um and you’ve got a con conservative conversion rate of 40 only 40 of those people turned into a job of any sort so these are leads that actually picked up the phone and called you filled out a chat or started a chat on your on your website or filled out a form and say that you know that so 40 that’s 89 jobs 89 jobs with an average ticket of 3.95 that’s these guys right here actually have an average ticket of 395 bucks um that is 35 000 just from that campaign alone so minus the the nine thousand dollar spend ad spend plus management fee they had almost they just just under a four to one roi so for every one dollar they spent on pay-per-click ads they generated four back would they stop spending one dollar to generate for back sure you’ve got cost of of employees um you’ve got solution and stuff like that as well but there’s still a lot of profit built into this at that number and there’s scalability because now you know that you know you you’re doing a a brand new customer profitably you don’t ever want your customers who have used you before to ever go back and click on an ad and be a cost per click because you want to be in front of them every single we say every single month at least with an email with some text

messages with a mailing we do you know your best clients should have a monthly newsletter mailed to them or at least a quarterly um campaign of some sort because you want your best clients to be on a sort of direct outreach program for you to get a hold of them which is much less expensive than paid ads and leave your paid ads to brand new clients to build that base you want to build your base of of of ideal clients and then you want to market your ideal clients internally and just continue to use this as your building break base i’m of the mindset that if you’ve got a successful business if you’ve got enough money to keep the ball rolling and you’re not desperately looking for more work um so early days you’re doing a lot of bootstrapping we talked about that last month and if you if you didn’t watch that one go back and look at our low-cost marketing strategies for carpet cleaners and service businesses because you need to do a lot of bootstrapping to get your business off the ground um we did a hundred thousand dollars i personally did a hundred thousand dollars in sales in my first year of carpet cleaning business in 1995. that’s equal to over 200 000 in today’s dollars so and that was just a small town of 30 000 people so that was all bootstrapping there was no internet there wasn’t even i didn’t even have a yellow page at that time so there is ways to grow your business but once you’ve got that little bit of scale once you’ve got that little bit of scale i have always been of the mind that if you can break even to buy a new customer by the time you go and service them pay for the ad pay for the technician pay for the solution pay for your hard costs you’re at a break even and your repeat and referral engine in your business is kicking on all cylinders you have that really well designed and worked out your clients don’t come back once every two years even though they thought it was once a year they’re coming back every six nine 12 months um they’re getting the upholstery done their tile done there anything else that you guys are doing things like that and they’re repeating over and over again um you can break even to buy new clients if they’re ideal clients if you’re targeting them well you can break even to buy a new client because the lifetime value of that client becomes four or five thousand dollars so your forty dollar spend to get them as a lead turns into five thousand dollars that’s a hundred to one over a hundred to one roi because so the four to one doesn’t really matter because it’s the lifetime value but even on just the one off cleaning if you’re sitting at about a four to one rri you’re making money and you can scale that um another one here about a half million a year cleaning business so an average size business um similar to the size of the one i sold and 440 leads last month for these people their total investment was six thousand two hundred and eighty two dollars and thirty eight cents that’s how granular we get their average cost per lead was fourteen dollars so roughly within the same range again anything under twenty is amazing across all of your organic calls pay-per-click is a bigger strategy for them so because they they have a bunch of rural markets so they need to be marketing pay-per-click around the areas that their their google maps isn’t quite ranking in so they organically get drive traffic but the pay-per-click is driving the bulk of it so 440 leads and we can take a look at how this factors out the the pay-per-click leads are 237 as we mentioned in the last slide there and way down at 16 per lead um so and you can see right here the click-through rate is sitting around that four five percent which is pretty average uh cost per click is about eight dollars which is pretty good in carpet cleaning you can see it anywhere from five to fifteen dollars per click so here’s another thing to think of if if you’re going well some of these budgets seem really high if you have a thousand dollar a month budget that is just roughly thirty dollars a day 30 a day times 30 days is 900 so you’re in that ballpark within you know and there’s usually there’s more than you know 31 days in a month and blah blah blah so you’re right in that range so if we just use some simple math of 30 a day that’s a thousand dollar budget just under and if you’ve got about a ten dollar click your ads are showing until the first three people click on your ad and after that google turns them off for the day so having a high enough budget to collect enough leads leads and and targeting correctly so that those qualified leads land on a great landing page that converts them better than others having those pieces in place you need a decent budget um so that you can have like a really good click to call ratio of almost 50 percent so let’s check their math out so 237 leads 40 conversion rate again that’s just like i get an average rate that we we find in most pay-per-click campaigns some clients are way higher than that some guys are terrible on the phone and the conversion rate’s way lower and you’ve really got to think is it the pay-per-click campaign that’s having a problem is it a facebook ad campaign that’s having a problem or is it your ability to get in the house right or your csr’s ability again strongly strongly strongly suggest you use a call a call center or a you know great carpet cleaning specific call center if you don’t know of any get

a hold of us we actually have um some that we uh that we recommend refer and have a relationship with that we can help get you on a you know cost per booking type of service so you don’t pay unless they book a job so anyways you can reach out to us if you have any interest in that but 237 dollars a lead times 40 is 94 bookings average ticket these guys are much lower average tickets 275 bucks a little bit more more like you know again some of the average guys we talk to before they start working with us and we help them get their average job up but that was so about 25 000 a month in this business so about 300 000 a year of their 500 000 year business um in that range 250 000 so half to just a little over half of their business comes from from their pay-per-click is what this tells us and they’ve got almost a six and a half to one almost a seven to one six and a half to one roi because their ad spend was only 3 800 bucks so 300 bucks to generate 25 000 in revenue a month is a good trade-off so could you scale to that can you can you afford 3800 bucks right away no well the good thing about google ads as well is you can scale your way through so you you can start building that and what we did suggest is actually um let’s you know run the budget out early in the month and know that you’ve gotten a whole bunch of leads but then you pause because you ran out of money and then use that money like the the jobs that you got to up that budget next time next time so that eventually you cover the whole month um properly and and then you can start scaling your budget and you’re doing it based on the backs of the work that you’re getting from your customers so i’m going to pause another quick pause here i’d like to kind of jump through and pause every every now and then um any insights here what did you learn did you under kind of understand a little bit better what’s possible with the case studies why why things can if you know enough of the math if you know what’s coming in you know where the clicks are coming from um all of that kind of stuff that math can really really help you to design a proper campaign and we’re going to get into tracking and how to do much better tracking so you know what to turn on and turn off as far as ads go what to adjust what’s working what the split test marketing is all about split testing just just remember that marketing is all about math and psychology that’s all it is psychology is how do you influence the person seeing it period right so you might oh i love this this is an amazing looking ad but if it doesn’t influence anybody it’s just pretty but if you if it’s a crappy looking ad and we found this even back in the day with our postcards there’s great looking glossy postcards that get sent out by every stanley steamer and chem dry and you name it all the uh all the you know the franchises have their big corporate looking stuff but the best postcards in the day were always ones that were done on you know a crafty type paper look maybe just even black or black ink maybe with a bit of blue ink looking like you hand wrote all over it and you know something funny something that stood out oversized didn’t match what everything else that they were getting in their mailbox looked like those ones tended to to generate a lot more um interest they didn’t get thrown in the garbage as people shuffle their mail over the garbage and same idea happens here is that um you can influence people’s decisions by split testing and knowing which headline works better so you always split test like only one or two very small things um and let the rest of it run and see if you can make a noticeable change over a reasonable amount of interaction so typically in marketing it’s about a thousand impressions roughly in that range before you can make a decision whether one outperformed the other or not and you have them running at the exact same time so you’re not worrying about politics and the news cycle of the day that might affect all ads you’re just you’re blending that out so running a business is all about a business that grows if you run a business that’s not growing if you’re just doing the work and you’re the technician you bought yourself a job and and that’s okay if that’s what you understood you did but there’s no growth and there’s nothing to sell if you bought a business to grow and sell someday and have employees doing the work for you so you could be more strategic about running the business then you need to understand that marketing is and and positioning your company is your primary focus everything else is tactical and just has to happen so you need to know math and psychology to be able to influence your clients and know what your where your business fits in in your local marketplace and where you want it to fit in so how to set up and structure your pay-per-click marketing campaign for maximum cost per lead or minimum cost per lead i’m sorry and maximum roi so how do we do this

oops there we go so how to structure the paper campaign you must conversion tracking is a must you’ve got to know what’s working what we have found is that most um pay-per-click agencies out there you know boilerplate

agencies former yellow page agencies reach locals and all yodles and all those kinds of guys um they do a basic level of conversion tracking at best they will let you know how many leads they generated and that’s it they don’t even tell you what source it may not be from paper it may be the pay-per-click the organic and everything all bundled together but you need to know at the very base level you need to know how many leads came from the pay-per-click versus organic versus google maps versus direct phone calls and things like that your campaign must be broken down into smaller groups targeting the various services so that you know that your text ads match what the person typed in because if you’re running pay-per-click campaigns talking about carpet cleaning and somebody typed in upholstery cleaning and that’s just bundled together they’re not even going to click on your ad it’s just it’s going to be it’s going to be incongruent not only are you going to get a bad quality score from from google as well so you want to make sure you have a strong understanding of keyword match types um and don’t forget about your negative keywords we’re going to get into all of these and show you examples of it but i just want to kind of rattle through this right now you need to write compelling text ads that resonate with your client avatar so you know what is a client avatar well your ideal client is somebody in carpet cleaning it’s typically a 35 to 55 year old college university educated housewife who makes the family and household decisions usually 2.3 children and 1.2 animals in the home right that’s across the board that is you know two-car garage and one of those cars is a luxury car like a bmw mercedes tesla nowadays things like that that is your ideal client in most marketplaces not every marketplace has that exact ideal client but knowing your ideal demographic who is your client that’s going to pay you to come in and do carpet cleaning throughout the whole house upholstery cleaning wood floor cleaning and they’re not just trying to clean up the urine that you know because they they breed cats in their house and in their in their mobile home and or trailer and they need it clean because it stinks and you know human social services have been called that is not an ideal client for anybody the ideal client lives in a condo lives in their own home is maintaining their stuff understands the value of a dollar and cares for the stuff they wash their car regularly as well they they clean their windows everything about their lifestyle is designed to maintain things that is your ideal client and when you speak to them you speak differently than if you’re just speaking to the masses and most people that write on pay-per-click ads don’t get that and they only they’re only speaking to like a generic crowd and they wonder why all the ads look the same so um you want to leverage ad extensions we’ll talk about this as well killer i find most pay-per-click companies don’t even understand or do this and it’s not that hard you know a lot of companies are you know google ad certified but they still don’t use know how to use all the tools properly um you want to have visitors land on a solid well thought out pages and i’ll tell you um what kinds of pages on your site or on a on a standalone landing page is always better but it has to be built to convert and again maybe not always better you got to test this but i’m going to show you why it’s almost always better and you want to do ongoing split testing tweaking and fine tuning like we talked about you could have a competitor that stopped doing google ads for a while and came back into the space you could have new people show up every single day there could be something changing every single month there definitely is something changing in the marketplace that needs to be tested tweaked adjusted your bidding strategy needs to be moved around there is so much stuff that you need to do to make sure you stay on top of this so if you’re doing it yourself there is gobs and gobs and gobs of books stacks of books that you can read on how to run pay-per-click ads properly i would suggest you start with um perry marshall anything by perry marshall even the for dummies series um but there’s lots and lots of mike rhodes i can’t remember his first name rhodes anyways um he wrote a book with perry marshall but he’s got his own stuff as well that’s a good place to start all us and our entire team have read through and learned from all of those sources as well as many more but that’s a good start to understand proper split testing and tweaking and fine-tuning in google ads it should be part of everything you do in marketing you should be split testing and tweaking and fine tuning everything um 27 years of running my carpet cleaning business as an example you know we we mailed our clients our a-list clients um we sorry we messaged them we stayed in front of them we communicated them 48 times a year sometimes it was a phone call sometimes it became a text message um sometimes it was a physical piece of mail any single campaign we had had three oh i said three steps let them know about it a reminder about it and a final notice before it expires message whether that was a phone call a voice blast um you know following up after a sales letter or a postcard you name it but and

what we would do is we would you know build a control hey we just spent three thousand dollars on a winter mailing campaign and it brought in fourteen thousand three hundred dollars worth of work this this year next year we’re going to run the exact same campaign at the exact same time but say if we’ve got on that mailing list say we’ve got 1500 names well 500 of those maybe 250 is going to get a different a tweak a slightly different offer a slightly different headline something different we’re not going to throw everything out and start again we’re just going to tweak something and try and see if that that group responded better at a better response rate than the control group and you’re always tweaking and that’s the way to think of running a business because that allows you to scale and get bigger and bigger and bigger so don’t even think about spending another penny until you have that con conversion tracking in place it’s essential you need dynamic number swapping so what that means is when somebody comes to you your landing page your website whatever it is the number swaps out so that if somebody came there from pay-per-click versus just organic traffic versus direct traffic what number they call actually what they see on the page and what they call looks different it all rings to your phone but it’s tracking how they got there because the internet sends all that code through you can set it all up to set that code through you put the dynamic swapping on the website and it just looks at the number that you have and says oh this person came from this source and before they even see it in this in a split second fraction of a second it changed change the number before the page even loaded so that the right number is showing for them to be able to track so that’s that’s important the next level up from that is called a keyword pool of dynamic numbers and this allows you to connect um numbers with very specific keyword campaigns within your google ads so typically you only need four to eight number phone numbers because there’s not that many people like literally messaging through to you at any one moment but ultimately it’s to connect back to those numbers switch up but the numbers switch up you know based on the keywords and the ad groups and the campaigns that that person clicked on so now you get even a more granular level for the person managing the account yourself or your the team managing it they have a more granular level of what is driving most of the clicks and then which one of those clicks are converting you might be getting 40 clicks from one keyword and only one conversion and another one you might only be getting five clicks from but three conversions that’s important to know and you can’t know that without setting up all this technology you need web form tracking because you don’t want people just to be picking up the phone and calling you we’re actually in a world now where more people want to chat so it’s web form and you all you want to have um web form and chat tracking as well on your site so you want to make sure that you allow them to um have a live chat or a chat to text we have a tool we’ve built called carpet cleaner lead pro that allows you to put um all of this stuff on your website um it’s built it includes automations and instant messages back to them and nurturing messages and all that kind of stuff to maximize the amount of conversions your website has your landing pages have and all of your marketing platforms have by creating great great nurturing if you want to learn more about that just you know hit ream up in the chat here um or send us a message go to our website send us a message at info or schedule appointment at schedule in fact i’ll pop that into the chat right now there’s a link that if you ever need to do that you can either message reema or click that link and you can schedule some time with us and we can talk about all of this kind of stuff but carpet cleaner lead pro is essential to businesses you have to have a lead a lead nurturing system as well you need to be able to have chat web forms and um and and and call tracking and all that kind of stuff and and smart ai going smart forms that are actually actively participating with your client at the time so anyways i’ll get off that little soapbox and we’ll move on so what are your most important kpis well obviously your total spend how much did you spend but what was the average cost per click if that’s going too high you’ve got a problem you need to be dialing in better you don’t want people clicking on the ad the cost per click um you want to be able to have a great quality score making sure that everything’s aligned properly the higher your cost per click more often means that you’re you’re either bidding incorrectly or the where you’re taking people you’re at your text ads and your landing pages are off um average cost per per lead from so this is lead now not just click but a lead is once they you know they actually filled out a form started a chat or made a phone call once they’ve clicked got through to the landing page or the website and it’s been tracked so calls web forms and chat in carpet cleaning you’re going to find that the average cost per lead from pay-per-click typically runs anywhere

from 25 to 70 or 55 dollars we’ve even seen 75 dollars um work profitably if you’ve got a really good conversion on those leads that is totally fine if your average job is 400 and you convert 75 of every call you can spend up to 75 80 a lead because you know that all in that’s a you bought a new customer for just over 100 bucks and your average job’s 400 bucks you’re right in that range you’re doing beautiful upholstery cleaning a little bit less competitive 15 to 30 a lead it’s typical wood floor cleaning is becoming more competitive because you’re not just the cleaning you know maybe the screen and re-coats things like that they’re becoming a little more competitive because you’ve also got all the you know the the actual hardwood floor sanding and refinishing companies as well so in the cleaning space a lot of us do the wood floor cleaning now and maybe a little bit of coating refresher totally great add-on service for a carpet cleaner pretty much the same equipment we’re all used to running but just realized that the cost per leads higher but the average job is much higher as well the average job is over a thousand bucks in wood floor cleaning so there may be less of them out there in the marketplace and you have to educate your market more why you might need them but um the cost per lead is a little bit higher but still good and you also need to know your return on investment what was the roi how much did you spend how much did you put in the slot machine pulled the handle and how much came back out and you need to be tracking that on a month by month basis so a dashboard to do that um you need to it needs to be giving you the data that looks like this right so you need to know how many leads came in that month from pay-per-click what was the total investment including any management fees right um and if again if your pay-per-click company isn’t providing you any of this data um definitely by all means go ask for it i’ve got a screen coming up here on the slide you can take a screenshot of of all the questions you should be asking your provider anyways you want to know what your average cost per lead is and again we’ve seen a wide range here but it depends on the marketplace there isn’t one number that’s good fifteen twenty dollars cost per per lead from from pay-per-click is really good um but your marketplace that might be great other times it could be forty fifty dollars as i said so anything under fifty dollars is a good number so but you you absolutely know um how many times like how what percentage of you are you showing up above the maps um that’s you know like or sorry above above the other ads and sometimes you don’t want to always be number one number one tends to get a lot of clicks that may not be the best clients so you want to be managing where you’re showing up in that pay-per-click so when somebody types in carpet cleaning near me and first thing that shows up is maybe local service ads are you in there and then below that the pay-per-click ads are you in there but you don’t necessarily be number one because you might get most of the clicks people just looking for any you know discount cleaners and whatever and you might not qualify you want people that want to be a little bit more thorough in thinking your cheapest leads will always come from organic they’ll always come from direct traffic because those are people that read they learn they check your reviews they do all that kind of stuff pay-per-click is a little bit more of a quicker action person they just didn’t even scroll down the page they just saw what came to the top and that’s why google put the ads up there because google’s making money from it it’s how they monetize so um you want to know what the click-to-call ratio and all those kinds of numbers are um but if you want to take it one step farther this is even better it’s what’s called true roi so this is something that you can um we can discuss with you but something you can if you’ve got a crm system and you’ve got ways of tracking this some people even just do it on a spreadsheet but if you can find a way that um and a bunch of the different tools the house call pros service titans things like that they have ways of of doing this that every single lead can be attributed to the source it came from so when you run your monthly reports if it was a pay-per-click lead you know in this example here that the the pay-per-click generated 24 thousand dollars in revenue right organic generated 70 000 this is a a million dollar company um so but you know where in flood restoration their insurance restoration came in it um hundred thousand dollars came in from insurance leads and then referrals from clients and real estate agents and you know returning customers and all of that kind of stuff and actually this is i think this was more of a quarterly breakdown from this company but point being if you can actually break it right down to who booked right and that’s that can be done in a lot of these programs like um service monster and house call pros and service titan and all that kind of stuff um there’s ways to attribute every single lead to its source and by doing so that is true roi because now you know you spent x number of dollars and you actually didn’t just generate this many leads and book you know 40 of them or whatever you’ve generated this exact

amount of revenue so you know and you can break that down by the number of jobs it was and figure out what your cost or your average job is from that source so maybe your repeat clients are the highest and at five six hundred dollars an average job and you’re pay-per-click or lower at 300 you can make those decisions and adjust your campaigns accordingly and adjust your math accordingly so how to structure your campaigns for pay-per-click so one of the biggest things here is about ad groups again as i talked i said earlier i’m going to show you some examples a lot of pay-per-click companies that don’t know carpet cleaning they just throw up an ad group they just throw everything into one ad group and that’s it one set of text ads one ad group dump all the keywords carry on with their day ideally you want to have multiple ad groups set up you won’t have a brand campaign so you’ve got competitors that are probably bidding on your name if somebody typed in you know joe bob’s carpet cleaning and the very first thing that popped up was a um a zero res franchise in the local area that is actually got a pay-per-click campaign targeting your name the first thing they see is them now do those campaigns work really really well do we suggest them sometimes they’re worth testing but if somebody actually knows your name maybe they’re going to try and find you but somebody else is bidding on it what you want is when somebody types in your name you want to make sure that they can find you right away so these are the lowest costs because you can send them to your main your home page or your website they know your name you’re infinitely more optimized for that that term so whatever landing page you sent them send them to that term your brand name your company name joe bob’s carpet cleaning is going to be all over your website all of you know it doesn’t necessarily have to go to a landing page this time but you’re going to find that those are um though that that ad group will will have the lowest cost per click and not spend a ton of money at all because it’s really a small crowd but you’re making sure that your customers the ones that know your name the people that were referred to you can just find you easily so sure you should be in the three pack and sure you should you should organically show up below that as well but ultimately having a little brand campaign makes sense and then you don’t want to just have your company name you want to become a name and all your services so those are the um all the different keywords is you know plus carpet cleaning plus carpet plus cleaning any prominent trade names as well so what i mean by that is um sometimes for example if a franchise like in the chem dry world you know it might be you know chem dry of seattle right so you want to be you know targeting the trade name chem dry but you’re also going to be targeting the trade name chemdroid of seattle so you want to make sure those kinds of things if people are searching by a very specific product then you know it doesn’t really make sense in the carpet cleaning energy most people aren’t looking for you know a a carpet cleaner that uses a master truck mount or whatever but in some industries there are home service industries you know they’re looking for the carrier dealer near them for for their furnace they’re looking you know on and on and on so you want to make sure that any prominent trade names you’re bidding on as well so hopefully that makes sense and then you want your main focus service so not all not all your services stand stand together if you go back and check last year’s revenue any previous year’s revenue if you do this regularly you’ll know that um for most carpet cleaning businesses carpet cleaning is the is the highest revenue generating service you do everything else comes second so it’s upholstery cleaning area cleaning tile cleaning wood floor cleaning things like that by and large you know some companies transition where they want to do more wood floor cleaning they want to do tile cleaning and they market that more heavily but by and large consumer wise there are more people clean their carpets than clean anything else so it usually is your main focus keyword but whatever yours is whatever your main focus target keyword is that should be its own ad group and it’s carpet cleaning carpet cleaners office carpet cleaning geo areas which might be carpet cleaning in you know mention a small town baden carpet cleaning in new hamburg carpet cleaning in um wellesley you know small towns around you where you’re not organically ranking and where you’re you may not be in the the maps package you don’t have a local address you want to make sure that those keywords are all part of part of it and then you want to make sure that you have the words like professional carpet cleaning carpet cleaning services carpet cleaning company there’s hundreds of keywords that go you know that all filter into that but at the very least you want to make sure that your ad group is very tight to those those terms then you want to start going after an ad group for each one of the secondary services you want to target you’re going to assign a budget to these so upholstery cleaning tile and grow each of these all have odor removal wood floor cleaning they all need their

own page that they can go to that talks about that because there’s no sense talking about tile and grout cleaning and then taking driving them to a carpet cleaning page that makes no sense at all the person is not even gonna you know pick up the phone and call doesn’t you’re not congruent with what what you told them you’re going to do you want to make sure that the ad itself if they typed in tile cleaning you don’t want the ad to talk about carpet cleaning you want to make sure the ad talks about tile cleaning and the customer and the local market and stuff like that so these are all secondary ad groups so hopefully i’m not losing anybody i want to go too deep into this but you also want to potentially have service area ad groups so what we mean by that is you may want to just start off by targeting carpet cleaning in one of these smaller towns and separate it out so you got your geo areas in your main focus here that can cover a few of them we talked about right here but your service areas um you want to make sure that you have all of the you know if it’s a prominent second city say you live in a small town near the biggest town and you’re not in the maps listening to the biggest town i’m going to tell you it might be your benefit to rent a uh you know a virtual office space or a warehouse space or a garage door for 500 bucks a month and create a second listing and rank that to get into the mass pack over time because that big city is more important to you than the little small town you’re actually located in but before all that happens you definitely want to be running pay-per-click campaigns and you may want to have a whole separate ad group just around that town so that ad group is targeting that town and you know and then even the smaller towns around so you know hey this one’s not producing at all let’s turn it off right there’s no sense wasting money if it’s not roi and you can break that out with ad groups so that’s you know that’s the way to think of it sometimes you might even want to take it as a full separate campaign and and give it assign it its own budget so there’s different ways to test that but that’s the things you want to be considering beyond that keyword types matter so in the world of google paper collectors there was essentially four different types of keywords that and there’s been a shift recently so i kind of want to talk about that broad match modified broad match phrase match and exact match so broad match means any ad anywhere that has anything to do with something similar to carpet and cleaner or carpet and cleaning that could be you know carpet cleaner rental machine that could be um does a carpet need a cleaner that uses you know a cleaner that uses uh soap and they mean like a spotting product broad match is a mess um broad match can get you showing up in you know for all kinds of searches have nothing to do with you we limit broad matches a lot but that’s an example of what broad matches are i’m going to jump over to exact match exact match means that they have to exactly type that in dallas carpet cleaners and carpet cleaners in dallas are two entirely different searches and you will not show up if somebody typed in dallas carpet cleaners you will not show up if you’re only targeting carpet cleaners in dallas because it’s an exact match term and google defines that by using these little square brackets as well but you want any keyword that is absolutely essential to you that’s generating most of you know a good chunk of revenue the roi is good you’ve tracked it you’ve pulled it out of your your data you want to set up an exact match you definitely want to make sure that you’re targeting the exact match as well and monitoring those now where we get into the middle is sort of phrase match and modified broad well they’ve combined the two modified broad was a way that you could use these little pluses and it would allow for example i got an example down here say the keyword was moving services new york to boston right and that would be a phrase so and then the modified broad as you would set it up with plus moving plus services plus new york plus two plus boston so those words could be in any order so phrase match meant that they could say best moving service services new york to boston and the phrase new york to boston was in there or movie services new york to boston near me blah blah phrases would mean that you could append things around it and that phrase still there um modified broad match meant that these words had to appear anywhere within so for example affordable moving services new york city to boston so there’s your moving services new york to boston affordable that would make it a phrase broad match would be new york so we got the new york right here corporate we don’t that wasn’t one of our words but that’s allowed because it’s just modified um and then moving services to boston so we have all the words moving services new york to boston all mixed around with a couple of other words in there and then also moving services boston to new york it’s twitched it’s now the opposite not new york to boston but boston to new york and that would have been shown in a modified broad so now google has cr scrapped that entirely that was around for years and they what they’ve done is they’ve actually created a phrase an updated phrase match and

now you’ll see that all of it you you can’t target just the phrase anymore it literally starts blending like the modified all of these terms it’ll allow you to bounce the terms around but where it does get smart it uses ai if you if somebody reversed that and just said boston to new york and you were new york to boston it’s smart enough to go i’m not even going to show the ad so there’s a benefit to that it’s also anytime google makes these changes there’s a lot of learning and there’s a lot of little nuances and there’s hiccups and all of that kind of stuff and sometimes it ends up costing you more if you don’t know what you’re doing so keep an eye on it thing that does cost you more is not paying attention to negative keywords so this is this is really important you don’t want people typing in carpet cleaner jobs and you show up that’s somebody looking for a job or careers or rental or spotter or machine carpet cleaning machine you don’t want to be showing up for those keywords you want to make sure that you put them in a negative keyword list that anytime somebody at is includes that in their search you’re not showing up what’s the best carpet cleaning machine that you do not want to be showing up for that you don’t want to be being charged a click for somebody goes i don’t want to hire a carpet cleaner i want to buy a machine right and there is um we’ve identified about 500 negative keywords alone that we we start with for every carpet cleaning campaign and that’s one of the things we monitor every single day every week is what were all the search terms coming in and is there anything new is your is there competitor names is there other terminology in your local marketplace that we didn’t even think of that we need to add to that negative that negative list so very very important to think about that as well so negative keywords you make sure you got to get those figured out so now you need to need to write compelling text ads so now we’ve got ad groups set up we know about what keywords should be in them you’re going to do a bit of research you’re going to learn about this if you’re doing it yourself you’re going to hire somebody who understands this stuff you’re going to set up all your negative keywords but you have to have compelling text ads less is more tell them exactly what you want them to do click now book now call now whatever if you have a special offer for the service that they searched um and reference it in the text ad that’s that’s even better you you’re giving them a call to action that helps or you know number one rated top rated best you know those kinds of things um you know since 1991 you know on and on and on most five star reviews if so you’re not doing a discount you want to tell them why you and talk to that crowd again that ideal avatar that is looking for the best not the cheapest give them one decision this is one of the reasons why landing pages work better as well but you want to because they can be isolated on one page where they can’t click and start getting lost within your website and anywhere offer that but you don’t want to offer them too many options to stray away from your website or from you know again the text ad

so you want to be using things that are called call extensions we know um call out extensions sorry and we notice a lot of agencies don’t even touch these and i’m going to show you some proof of that but what they are is you add them into the back end of google ads these different types of extensions there’s a whole different whole bunch of them and google will decide based on how much room they have where the ads being shown and stuff like that and the previous interactions that’s part of google’s ai here’s a call extension they’ll put your phone number or the call tracking phone number right into the ad somebody can if it’s on a mobile device they can click and call that number and that counts as a click um they can pick up the phone and call that number that counts as a conversion and you’ve got a phone number sitting right in the ad um call out extensions are same day service um 35 off new customers 24 you know 24 7 service up you know things like that you can have a whole list of sort of your bullet points and they can be added as an extension to the ad on you know outside of the headline outside the text and local extensions not only does a local extension put your actual address in there especially if somebody can come to the office drop something off or whatever but it also helps with the local location extension turned on you can influence that your google ad google pay-per-click ad actually shows up in the google maps three pack um google again these extensions are all google’s ai chooses when when do influence them or not so you can’t you can’t just say force it to happen but you set them all up and it creates a lot of variables in your ad and i want to show you an example of that so here for example this ad right here so this is three ads above the map so there’s the map listing and this is just for carpet cleaning guelph and actually this was just this this ad search was just for the broad search of carpet cleaning but with with a device

that was standing inside the zone of guelph in the city of guelph these are all extensions that that because they were turned on google decided to show

right so look at how much larger and how much more room that takes up and then these guys don’t know about it they’ll have it set up and they’re pushed down the page right so you kind of get that example of this is um you know it’s got a bit of a call to action it’s not a discount it like it’s it’s a discount off of an add-on service that they have to pay for um it’s got um other information in the ad that’s that’s really critical so let’s look at a couple more so we call these best performing text ads um again if you’ve got a great upsell i don’t mind suggesting that you uh you have a a discount offer if you’re good at making a 69 offer um actually work for you and and generate 250 to 400 per average job um i find a lot of companies don’t know how to do that therefore i wouldn’t use this as a groupon type area but um you got an example 20 per room voted number one these guys might actually have um a 150 minimum but look at we’ve got ad extensions turned on again here other services ad extensions phone extensions all there’s the phone extension right there for these guys there’s the phone extension for these guys showing up on and on and again it’s up to google what they wanted to add in and not add in but that’s the kind of idea that you want to be looking at so as a landing page you want to make sure that it’s well thought out and and specifically focuses them to take one action and one action only you don’t want people showing up on your website browsing around and then getting getting overwhelmed and leaving um your website is great to build your personality it’s great to build to like let people know what you’re all about it’s great for the people that are interested in researching your company more somebody clicks on a paid ad it’s best to give them a very minimal amount of things to do so you want them to have a number to call a form to fill out ideally a chat to pop up is it one in this example is down in the page farther you want to tell them who you are why you want to personalize it there’s a picture down here of the actual business and scroll down a little bit more and there’s actually pictures of the actual the real technicians not stock photos the real technicians doing the job there’s their real van in front of a real house things like that right so that’s all examples of of how that works it has to be mobile optimized but if you notice if i scr go back and forth this is the exact same page but when it’s turned when it’s pulled up on a mobile device because 70 of your clients are going to be searching on on their mobile device going to google typing or google maps or wherever they go type it in and then click on the ad and they come up to your page if you’re on a mobile device look at we got tap to call right there right above the you know right right at the beginning of the listing they can just click that button and call you so it’s got to be mobilely optimized and there’s the offer there’s the form and then they can scroll down and see examples and testimonials and all that and reviews and all that kind of stuff but that’s what you want to have is you want to make sure you have everything you need above the fold you want to have testimonials and all below why people choose you these pages don’t need to go on and on forever they only need a couple of sections they’ve got to be very direct and every time that you’ve scrolled down as soon as you scroll down one scroll so if they have to scroll the next scroll on the desktop or the phone you want to have even if this sticks to the top up here so they can always find your number you want to have you know a button where they can click to call and maybe a button where it takes them right back to this form to fill up or pops it up so you want to make it easy as they scroll down the page so hopefully that makes sense hopefully you’re taking lots of notes there’s lots of stuff to do with pay-per-click to make it work and how do you accelerate your lead flow let’s get into that conversion tracking is a must your campaign must be broken into smaller groups you must make sure you have a strong understanding of the keywords and match types so that you’re not overspending on things that you don’t shouldn’t be spending on you need to write compelling text ads to talk to your ideal client if they’re not discount shoppers don’t be selling them discounts you need to use ad extensions to make your ads stand out and you want to take people to a solid well thought out landing pages specifically for the service they’ve clicked on so yeah if you have a carpet cleaning upholstery cleaning tile cleaning and you’re running paid paid ads for all those you have three different landing pages or at the very least you have your the pages on your website for those services super well optimized to convert people to becoming you know pick up the phone and call keep it very very simple limit the navigation on those pages and make it very very tight but ideally a landing page that you can split test makes way more sense in most cases so key takeaways again i like to pause every so often and

see what you guys learned so did you learn anything about sort of the the complexities of doing this it it’s a whole subject matter it’s on its own people go through google ad training to learn the basics and then experience to figure out how all the nuances and again most ad agencies are not targeting carpet cleaners and home services they’re targeting everybody so what they did for a chiropractor yesterday like the the ad tech setting up the ads which is usually a college student hired in in their early 20s to sit down and create ads they’re not sophisticated experts they’re just copying what other things have done they’re following a basic set of procedures and they’re not they don’t understand the mindset of every single business that they’re they’re working for they may have never hired a carpet cleaner before probably haven’t and they don’t even really know other than other ads that are running what what they should be saying or what works so you know we know because we’re carpet cleaning marketing masters we know how to do this for carpet cleaners and home service businesses cleaning businesses that kind of thing but i just want to make sure you had that so do one final quick study uh case study but also this is also impressed upon you the importance of having a dashboard so when you have a dashboard you know your numbers you know what is working and what it’s not working how many clicks what’s your click-through rate is that changing going up or down how many people are calling how often are you seeing a you know at the very top or a couple of you know farther slightly farther down in the ad mix and stuff like that this example here 6.5 you know to one roi so again as i said anywhere between four and you know anything above four um you know a four to one roi three and a half four to one roi you’re profitable and you’ve got a lifetime value of the client locked in and you’re making money on the job but as an example this one here with ad spend and management fee um 3 700 or 3 300 bucks to generate 21 000 worth of revenue that creates that 6.5 um to one roi so every one dollar put into the ad campaign six dollars and fifty cents came back out so and that allowed um roughly 66 jobs to book out of 165 leads that were generated and again the other 99 leads we had a whole training on that as well what do you do with the other 99 leads like some of them will go elsewhere but you’ve now just generated a name and the contact information of somebody who buys carpet cleaning why is that not the most valuable thing you’ve ever owned so yeah you’ve got customers your customer list is gold but you should have a list 10 times bigger than you of your than your customer list of leads of people that you know in your marketplace that are at least have bought carpet cleaning because the majority of people still don’t buy carpet cleaning like it’s they don’t have a house they don’t have carpets they they’re renters they’re the majority of people that you could try and put an ad in front may not be carpet cleaners why would you not bring all those people into a tool like carpet cleaner lead pro or whatever you guys are using to keep it and and and run timely campaigns to them you know three months later hey by the way you might be looking at this you might be needing that they are buyers unless they unsubscribe they should be get on now on your lead outreach list um to to try out your company so that’s what you do with the other 99 people that didn’t become customers this time you take them outside of that framework and put them into your ongoing long-term nurture campaigns that’s how you start building a really really large profitable carpet cleaning business and pay-per-click is a big part of that so questions to ask your ppc provider once i get down the screen i’m going to pause for a second you guys can take a screenshot of it but um how much my buddy budget is going to google ads versus the management fee there is a huge movement that’s happened like a lot of these yellow page companies that switched over you know marketing 365 or 360 and blah blah blah um former yellow page companies that just took the old model of hey we’re going to give this guy a price i’m going to charge him a thousand bucks 1500 bucks 800 bucks 600 bucks for his sem his search engine marketing his pay-per-click and the mystery the secret sauce is where are they spending it well i tell you anytime that we’ve peeled back the curtain or talked to any any folks that worked at those companies and have left um during our outreach and hiring sales people and stuff like that and ad support people and things like that we know that it’s it’s usually north of 50 55 60 of whatever you give them is going to the management fee and they won’t tell you that so it’s just a mystery and that’s that’s not good you need to know that breakdown um actually see if there’s any more on this yeah i’m gonna bring them all into the screen so you can take a screenshot while i’m talking um what type of tracking will you be putting in place so is there um is there a call tracking web form tracking um how deep is that conversions going can you separate pay-per-click calls from organic calls especially if they’re going to your your website or if the landing page has more than one purpose um how will the how will they track the

key performance indicators will there be a dashboard that you can go in and look at and actually understand what’s on the dashboard here’s how many leads you got here’s how many impressions you got here’s how many clicks you got here’s how many conversions you got and here’s the cost of each of those will you be setting up specific landing pages for each ad group and can they can they show you those landing pages um do they do are you split testing the ads in each ad group how often what kind of split tests will you be doing do you have a strategy for that will you be leveraging all of the ad extensions to make sure the ads stand out and what are our target cost per lead and return on investment numbers you know sometimes they might actually do a deep dive and then have to run the campaign for a little bit to really get that but they should be giving you sort of a benchmark and then dialing in your local marketplace they might give you a range you’re never going to know exactly but maybe the cost per lead as we showed you at the beginning we know that the cost per lead should be somewhere between that you know 25 and 55 dollars and 25 would be amazingly good but anything you know anything under you know that that 50 55 or less is a really good mark um return on investment you should be looking at around a four to one three and a half to one four to one at a baseline and how much higher can you get that that’s based on you because that return on investment comes from your conversions if we see numbers less than three and a half to one on a conversion like actually you know a conversion to to a lead that’s on us um a lead to a job that’s on you because if you can’t convert over the phone um or by text or whatever you’ve got work to do you need scripts and you need to understand all of that so we’re getting close to wrapping up here if you have any questions pop them in the chat um we’re just over an hour and i like to wrap up about an hour 15 hour and 20 so we’re gonna get to there but what makes our campaigns better or different for us like what do we do different well we split the campaign into the street strategic ad groups obviously we set up conversion optimized landing pages we set up conversion optimization so that all of that kind of you know as the forms get filled out there’s an automation involved as well they get message they get chatted to all of that kind of stuff um we also know on conversion optimization we we track as deeply as we possibly can on where the where the leads are coming from and what groups ad groups what keywords what cities what zones all that kind of stuff so that we can optimize that we also check the split testing the landing pages and find out what’s working better one versus the other things like that so we can continue to optimize things and look for changes that happen something could be working brilliantly and then start to tail off there may be a reason for that and we need to start looking into figuring that out as well um each ad group we set up with multiple text ads and rotate them to find the best converting we provide that that that really deep dashboard to show the kpis and the one that we look at on our end is even deeper than that way more complex but it allows us to see some of the data that that you don’t necessarily need to be reported on and we we aggregate it all together group it all up and give you the the bigger one and we like to have complete transparency here’s how much the management fee is how much the ad spend is and you can increase your ad spend to grow more leads and scale so our dashboard as we’ve shown a couple of examples it looks like that as an example from just last october to november and you can see this company here um did had only 30 like again much smaller budget and a lot of their budget is going towards organic and and mobile google google maps but they generated 30 41 calls because ad extensions are part of that as well 41 calls from their pay-per-click 35 calls from their facebook ads and we know which ones were calls chats and web forms and it’s all broken down and across all of them 14 and then 14.34 cents an average lead and then look there there is the the actual call volume coming in from organic and the call coming in from pay-per-click and all of those calls are even recorded so you can listen to them and figure out if you’re actually answering them properly or not so do you think this will help you make more money if you were able to dial it in know what was working and then scale the winners run the winners so that you know hey i can expand there’s more room in my market for more money to be spent to generate more revenue and that revenue generate allows me to put another truck on the road those kinds of decisions expand into new territory all of that kind of just put in the chat like a one if you find that you know you understand now that knowing the math psychology and math knowing how pay-per-click works knowing a little bit of behind-the-scenes stuff either the team that you’ve got doing it or if you’re not doing it if you’ve failed before why it may have failed and maybe there’s a better strategy to put that in place cool okay we’re getting a bunch of ones coming in awesome guys so no thanks so much and gals sorry so um got a bit of a bonus for you for

sticking around to the end there’s two bonuses here one is um for a limited time we do this that is very limited every month we have a few slots available and we offer a comprehensive marketing audit and 60 minute marketing consultation with me i charge 495 dollars an hour for my time as a consultant have for many years and what we’re actually willing to do here is it’s over a thousand dollars worth of value because what we actually do is we’ll you know our research team will get to work for you for free so about 500 worth of deep dive research identify the key issues that could be harming your online rankings we check your website out we check your website optimizations and all that kind of stuff you review your conversions check your competitors check where you’re showing up check your visibility we do all of that for you um and uh and then we create a strategy um it all comes by me i look it over i spend some time on it and then we hop on a 60-minute call to go over everything the good bad and the ugly where you can start growing your business things that are looking amazing and and all that and you get all of that absolutely for free if you’re looking to grow your carpet cleaning business and you have any interest in knowing all of those variables and and maybe what the types of services that we can help you with where we can fit in helping you generate even more roi um then this is for you and i’ll give you the link to that in a second so you got the lead flow acceleration that’s the button in the chat if you want to book a strategy session remo will reach out to you get some background information for our research team and help you set up a time to uh to book that in also as i mentioned if you stick around to the end if you go to rewards you’re going to find that’ll take you to a folder and in that folder you can download um or look at pdfs and copies of all of these these documents as well and there’s more than that in there we keep adding more and more stuff but um and if you go back to some of our previous trainings there’ll be some some reports in there and resources that that are relevant to a previous training so you definitely want to take a look at that as well and how you connect with us is just schedule and that’s also the same link that is in the chat and if you go to that you can have a chat with us have a conversation and book a strategy session and let our team do research for you and help you grow your business that’s our goal is to help one carpet cleaner in every marketplace become the dominant brand so you can get more customers you can sell your business for higher you can scale it and you can have an easier business and an easier life because you’ve understood that the marketing the psychology and the math generates the helps you generate the right marketing the right marketing helps you grow your company and all the other stuff that you guys do expertly delivering great client experience and doing a super job in the customer’s home can be done by you and your technicians and the marketing can help you continue to grow so anyways i’m going to pop off the screen share here there we go i’m going to come up so if you have any questions at all pop them in the chat rima is going to stick around a little bit longer i’ve got a boot but thanks so much for for giving us an hour and 20 minutes of your time today i hope you found this valuable it is a very very dense subject pay-per-click and pay-per-click ads and marketing in general that’s why i don’t suggest that most carpet cleaners try it themselves if you’re good at that then you’re not good at carpet cleaning it’s like you gotta put on the right hat in your business um and one of them is knowing how to delegate for people that know how to do the job properly but now you know when you’re hiring a pay-per-click company what kind of questions to ask if you want to engage with us you know how to do that go to go to the button in the chat or schedule and you can schedule time with us and we’ll we’ll go through all of this with you talk about our our carpet cleaner lead pro conversion tools our websites our pay-per-click our facebook campaigns all the other marketing that we do around the web for you and how to help all that that makes sense so um anyways look forward to talking to you thanks so much for spending your time with us here today and if you have any questions at all just hit us up go to our website we have chat on our website we have you know you know a form that you can fill out or you can just pick up the phone and call us so whatever way you want to get a hold of us we’re here to help and we look forward to talking to you next time take care

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Top 8 Carpet Cleaning Marketing Ideas To Grow Your Business FAST

Top 8 Carpet Cleaning Marketing Ideas To Grow Your Business FAST

Carpet cleaning can be a rewarding business “IF” you can generate consistent leads to fill out the schedule for you and your crews. It’s one of the many reasons there constantly appear to be a lot of brand-new carpet cleaners coming into the business. In order to continue to gain direct exposure to new clients, staying current with fresh carpet cleaning marketing ideas can help bring your business the attention it deserves.

In this article, I’ll share eight of the leading carpet cleaning marketing ideas to help your business increase your visibility, income, and brand reputation.

Beginning a carpet cleaning business has a relatively low entry cost, and high-profit margins, and with nearly $5.4 billion in industry income to fight over, it’s a service to get into.

Still, the reality is some 95% of cleaning and janitorial businesses stop working within their very first year of operation (according to information from the International Janitorial Services Association.)

– EEEK!!  If you want your guarantee your business can keep flourishing, follow along. We’ve assembled eight carpet cleaning marketing ideas to help do simply that.

1. Choose a specialty and tap into conventional marketing methods

carpet cleaning marketing ideasOne of the best ways to make sure your carpet cleaning company is in the 5% that make it past the very first year is to specialize in a niche. Picking a specialty, like high-end residential carpet cleaning, for example, can considerably increase your chances of success.

Not just will there be fewer competitors than trying to be a discount cleaner, but you will also have an easier time ranking in search engines for crucial keywords.

Also, do not hesitate to utilize conventional marketing approaches to promote your specific niche services, as many are still very effective. From flyers, direct mail, and yard signs to professionally wrapping your vans with your logo and eye-catching design and phone number – just remember, not all marketing needs to be online.

However, the most reliable marketing strategies nowadays are going to attract customers who are looking online for services.

2. Start content marketing to create inbound leads.

Another leading carpet cleaning marketing approach is using content marketing. Content marketing has to do with developing and sharing quality, informative content online. This kind of content is produced to inform your audience and generate consistent inbound leads.

From big to small, every carpet cleaning business should have a quality, well-optimized website. Part of what makes a website great or not is the content. In specific, adding a blog, and project pages to your website can assist produce inbound leads, improve your organic web traffic, and improve your professional image.

For example, Chem-Dry is one of the biggest carpet cleaning businesses in the United States. They have a substantial blog site where they share tips in different locations, from cleaning to green living and allergies.

Their blog helps establish them as a market leader and attracts leads from customers who are looking for carpet cleaning recommendations. Even smaller carpet cleaning services will gain from adding regular, informative, and helpful content to their website.

Nowadays 77% of companies have a content method according to data from studies by SEMrush, so do not get left behind. Start a blog, create a weekly content plan and watch the increase in your incoming leads in a short period of time!

The secret behind a successful content strategy is search engine optimization (SEO). Without creating blogs, videos, and other content that will appear on Google, new clients will not be able to find you when they are searching online!

3. Produce and optimize your Google Business Profile (GBP) for local SEO

Before starting your blog, you need to develop your presence online so customers can discover your business. The very best way to do that is with local SEO and an optimized Google Business Profile (formerly called Google My Business or GMB)

Local SEO is the procedure of increasing your service’s visibility in local searches and on Google Maps. This all starts with a great GBP. GBP enables Google to include your company in local search results.

The local results box appears above natural search results, but below paid advertisements. Since Google Maps listings are used by many consumers to find local service providers, landing a spot in these search results can cause constant incoming leads from consumers trying to find a carpet cleaning service.

However, there are pages and pages of local results. If you wish to get to one of those top 3 spots that show up on page one of the search results, you’ll require local SEO services and an in-depth small business SEO strategy.

4. Request and react to reviews

Often new carpet cleaning services are too shy when it comes to asking for reviews, even when they do an excellent job. Do not be shy! A good amount of consumers nowadays will leave a review if asked.

Reviews are incredibly valuable these days, especially for local services. In truth, according to data from the research firm BIA/Kelsey, 97% of people check out reviews for local organizations. Plus, according to Google, “high-quality, favorable reviews from your clients will improve your organization’s visibility” for local searches.

Not just that, however, Google also states you’ll need to respond to reviews consistently to improve your rankings in local search results and on Google Maps for essential keywords. “Responding to reviews shows that you value your clients and the feedback that they leave about your service.”

5. Build your local consumer base with citations in business directories

Developing a local client base takes some time, effective marketing, and constant quality services. Nevertheless, if you do not have that time, you can conserve years of work building a consumer base with local SEO to increase inbound leads.

One of the leading strategies in local SEO is building citations in service directory sites. Citations are online references to a service that note your company’s name, address, and phone number (NAP) to potential clients. This can also consist of a link, map, and more, depending upon the directory site.

A great deal of carpet cleaning companies like to get citations from general business directories like the Better Business Bureau. These citations are solid lead generators. Meaning, that these citations help to enhance your professional image, and improve your business’s local SEO.

Other carpet cleaning businesses use more industry-specific carpet cleaning directory sites to secure citations. These are typically totally free, and while the traffic to their websites is much lower, they supply more relevant recommendations and a backlink. Backlinks are essential in determining your company’s position in local and organic search results.

6. Get published in online publications and press to enhance your online presence

Getting published in online publications and news sites is among the strongest methods to improve your online presence.


Online publications will supply a backlink to improve your website’s domain authority. A backlink is a link from one website back to yours. These backlinks will help you rank in the top spots in search engines for important keywords. The higher you rank for appropriate keywords, the more organic traffic your site will receive. More organic traffic = more sales.

If you’re interested in getting published in an online carpet cleaning blog, or in having a story about your organization included in an online publication, contact our team for more information.

7. Usage local social networks groups to market your services

One of the best methods to promote your carpet cleaning business is on local social bulletin boards. These can be community or neighborhood groups, where homeowners near you are constantly trying to find quality services.

We have clients who we’ve shown how to generate thousands of dollars per week simply by posting in their local community  groups on Facebook

It can be a very easy to deploy strategy:

  1. First, make a case-study post with before and after shots of the carpet cleaning work being done and the great results achieved.
  2. In the post copy, just mention how happy you are with the results you or your team achieved on a recent job.
  3. Add in a testimonial that you received from your client thanking you for your great work.
  4. Do NOT make it a promotional pitch… position this as just a share of a great outcome.
  5. Then reply to everyone who engages with the post – and direct message those who ask for more information or want a quote.

The instant connection with potential customers is one of the reasons why you ought to consider using social media.

Even if you don’t have the time to post every day, the tiniest of social media efforts can yield big rewards. And a quality social media presence can generate a flow of hot leads and creates a professional image for your company.

8. Use a checklist to guarantee you have your digital presence set up right

Finally, one of the most vital parts of carpet cleaning marketing ideas or strategies in our modern-day world is making sure you have your total digital marketing set up to maximize your online presence. That way you can attract organic traffic and also convert that traffic into paying customers.

We provide a lot of free resources to help carpet cleaners market and grow their business, including our Ultimate Internet Marketing Checklist for Carpet Cleaners.  By investing the time into creating your marketing plan, and getting the help you need from seasoned carpet cleaning marketing experts, you will be well on your way to establishing a fun, successful, and very lucrative cleaning business in no time.



How To Get More Customers With These Low-cost Marketing Strategies for Carpet Cleaners

How To Get More Customers With These Low-cost Marketing Strategies for Carpet Cleaners


How To Get More Customers With These Low-cost Marketing Strategies for Carpet Cleaners

Looking for ways to attract more customers without breaking the bank? Check out these low-cost marketing strategies for carpet cleaners!

Topics Discussed:

You will learn how to do marketing your Cleaning Business on a Tight Budget, including: 


Sales Scripts that will 3X your Job booking rate


What words will double your average job tickets


Which Strategic Local Partners can drive dozens of bookings a year


How to get 5x to 10x more profit on every commercial

Audio Transcript:
i talk with a lot of service business owners carpet cleaners we have a lot of people interested in the services that we provide but also having been in the industry myself owning companies for 30 years and one thing i’ve noticed a lot more lately than than years ago is especially new people to carpet cleaning and owning a service business um there’s there seems to be a thought that everything needs to be online and the only place you get leads from is online so you know i’ll ask hey what’s all the marketing you’re doing right now and i’ll get well we get um you know facebook ads or we do google ads or and okay what else well no that’s it welcome to the carpet cleaner success podcast a show created to inspire carpet cleaning business owners to build their own thriving residential and commercial cleaning business your host john clindining has built and sold successful cleaning businesses for multiple six figures over his 30-year career and is the founder of carpet cleaner marketing masters a digital agency that turns your online marketing into a lead generation machine tune in as john shares proven tips strategies and expert interviews to help fast track your success in the carpet cleaning industry

so we’ve been helping people understand all of the different things that you need to do to market a business properly we talked about that in in some of our our planning for 2022 webinar that ran in january you can find on our website just click under free training and you can find a lot of our our our past podcast and webinar and um and masterclass sessions there so so we get that a lot where we realize that sort of the old-school way used to call it old-school way of actually building a proper service business and having it grow and expand and become um dominant and and those kinds of things it’s it’s it’s a bit of both it’s online and offline it’s the way you strategically set up your business is the what you do every single day when you’re brand new and you only have one or two jobs a day well you still have an eight or business owners let’s not even say eight hours anymore 10 12 hours a day to grow a brand new business right so your your everything you’re wearing all the hats in the business um and you need to be the person out there promoting and driving the business forward and there’s lots of things you can do then there’s the other crowd that they did all of that like back in 1995 when i started my carpet cleaning business i’d already owned other businesses before that when i started my carpet cleaning business in my early twenties um we did a hundred thousand dollars the first year in 1995 there was no internet and we weren’t even in the yellow page book at the time and in a town of thirty thousand people well how do you start a brand new carpet cleaning company in your early twenties and do a hundred thousand dollars in sales in the first year and again for some of you that might be all john that uh we we were way past that and other of you are going i haven’t got to that level yet and i’ve been in business a number of years um and we’re we’re talking 30 years later almost

30 years later that hundred thousand should be 200 000 in your first year that’s the value of the dollar difference right now and there’s reasons why that happened and a lot of businesses forget to do this these things what i strongly suggest when you’re building your business there’s a couple of key things i talk about um one of them is you actually have three separate businesses so these are writer-downers if you’re writing things down this is a writer-downer you actually are running three separate businesses not one anytime you’re a business owner you have the first business is the um before the sale the lead generation um the branding like what are you looking like to the marketplace and what are you doing to generate leads and where are they coming from what are all the different sources that is a business in itself you need to study that you need to know that you need to hire people to help you with that but you need to be chiefly involved in that then what we call the during the sale business and the during the sale business is from the moment the person reaches out to you whether that’s phone web chat email messenger i don’t care how they’re talking to you that’s from that moment to the moment you’re done in their home servicing them that is during the sale and that’s a whole separate business that you need to manage and strategize and build and then there is the after the sale and after the sale is how you actively get repeats how you actively get referrals how you actively get testimonials how you actively um get the again get them back again and things like that how you get them to share all of those kinds of things how you solve a problem is an after the sale um marketing business it’s it’s that client nurturing and recovery and all of those things that’s a whole separate business and i always suggest you work on your business in in groups of three there’s a magic in the power of three so it was dean jackson that i learned some of these concepts from about the before during and after and three separate businesses like a couple decades ago but whenever you’re building your business don’t just focus on just lead gen because if you have do great at legion and you suck from the moment they communicate to you

somewhere in that realm to the time you’re done the job something about that is off then you could do the greatest lead gen your business won’t grow because you’ve got a log jam there if you do great at um servicing but not great at lead gen we know the problem is going to exist there and then if you don’t follow up properly if you don’t communicate you’re never going to get repeats and referrals properly they’re just going to find the next guy the next time and it’s not you you really have to strategically run your business so that’s the first concept um the other one is as you grow and you start taking off half so mike michael gerber the e-myth and the e-myth revisited some of those books back there include those studies and you want to read that you want to learn from these types of people but you want to make sure that as you start taking off the hat of the technician or the hat of the the manager of the business you can start handing those off as your business grows um the entrepreneur’s hat is always going to be part of the marketing and legion and like what is happening you don’t have to be the one doing it you don’t have to learn how to run pay-per-click ads and you shouldn’t you need to be hiring people that know how to do it better than you but you know you need to know how to manage your marketing and stuff like that but what you should be doing is what we’re going to talk about today and you’re going to get a chance to get this this guide as well so the best low-cost grassroots marketing ideas for carpet cleaners and any in-home service business and in fact a lot of these ideas work across any business so that’s what we’re going to be talking about today is is really really really diving in deep on all of those things that you can do that don’t cost a lot of money that will generate a lot of business over time but you you got to do them consistently this isn’t a one and done you’ve got to run a real business and this is i’m going to give you a whole bunch of ideas and strategies we’re going to walk through a presentation but i’m going to pop in and out i’m going to try and show you some of the resources i’ve got a book right here um this is just some of the marketing that we’ve done for our carpet cleaning business over the years pages and pages and i keep them not only do i keep them to talk about them but i keep them to check um year from year from year we know that we’re going to be doing the miss you campaign in january and february we know we’re going to be doing um the client reactive activation campaign in march we’re going to be doing the um price freeze and upping some of our prices somewhere in april may and we’re gonna be running those

campaigns i’m looking at last year’s who we mailed who we emailed who we text messaged who we phone called what results they were and stuff like that all of that is part of it but again you know there’s ways to make those low cost there’s ways to add funds to that but one of the other things that you want to make sure you’re always doing is you want to project what your revenue is going to be for this coming year so that was the training session we did in january so projecting your actually december and june we did a two-part series on how to figure out your math how to figure out what you want to grow to and how much you should spend in marketing because of that and in carpet cleaning and in home services the magic number is 20 so fifteen percent you can get away with ten percent i’m gonna tell you right now not enough and you’re probably ready to sell the business um or you’re just exiting out and and closing it down so uh twenty percent is is hyper growth you want so for example if you’re 200 000 20 of 200 000 is 40 000 so 40 000 goes to your marketing and then you we teach you how to split that up and it’s not all online at all online’s a big decent part of it but offline marketing and stuff like that and some of these grass roots are so low cost that you’re going to be doing those all the time and then um you know you’re going to want to put that budget in place so if this year you’re at 20 you’re 200 000 you want to go to 250 000 that’s reasonable to try and jump to 300 000 maybe adding new services and building a whole new brand or a whole new side satellite business maybe that kind of idea might be a better concept but you’re going to want to be um 200 to 250 000 is not a bad leap in a year that’s a that’s a huge growth if you think about a 25 growth that’s that’s a massive growth but if you’ve got a lot of plans in place to do that then take that 250 000 and say okay 20 of that that’s 50 grand i’m going to put

50 grand into my marketing budget to get to that level but if you’re only at a hundred thousand you at least still need to be putting in 20 000 to marketing to get to 150 and then at 150 you need to be putting 20 000 to get to the next or 20 so you need to be putting 20 percent this is the the the what we’re talking about but there’s a lot of things that you can do that are you know five and ten and fifteen bucks um or free completely that we’re going to talk about today that should always be complementing those things you never want to just throw money at it to solve it that’s that’s part of the mix but as you start taking off that management hat as you start taking off that um technician hat and all that these are the things that you can keep doing as the owner of the business to grow the business so that’s what we’re going to jump jump into we’re going to talk about so hopefully everybody’s excited if you guys can hear me if everything sounds cool just give me a one in the chat and i will start sharing my screen right now and we will get into it

okay so if everybody can see my screen you see my uh my lovely face and the low-cost marketing strategy for carpet cleaners and home service businesses if you can see the presentation put one over the chat so i i know everybody can hear me and that everything’s good

awesome okay we got a couple of ones coming in is everything cool on your side reema

good good good okay okay good so let’s get let’s get rolling here and i’ve got my highlighter on something new i learned so i’m just gonna um in powerpoints i can highlight stuff so it just means i have to move screens differently but here okay so i need your attention um what we’re talking about here um is very important and i want you guys to make sure your cell phones are off i talk fast anyways so uh a lot of times uh uh you know people listen to these on replay or if you listen to videos on replay and you put them into one and a half and you know 1.75 speed otherwise you’re distracted trust me uh you won’t need to do that with me so stay stay engaged turn your cell phones off turn your facebook off turn your tick tock off just try and stay focused here if you’re a carpet cleaner small business owner and you’re serious about getting better results um we’re gonna try and get this wrapped up in you know 60 to um 60 to 75 minutes that kind of kind of range so let’s let’s stay focused here and now if you stay to the end i’m going to give you something special i’m going to give you that guide i just showed you so the the low cost the best low-cost grassroots marketing ideas for carpet clears but i also decided i’m going to give you guys a bunch of other stuff as well so what i’m going to give you is our full resource kit so we’re going to give you a link you can go online it’s it’s a google doc or google drive folder and you’re going to get our checklist in there so if you go to our website you can request the checklist as well but it’s it’s to understand if you’ve got your online marketing right ways that you can sort of self-evaluate and if you need to consult with us there’s going to be an offer for a consulting as well and then how to set up your website properly your website is the hub of your business so people end up there to find out what you do and how you do it so uh you want to make sure that your website is designed to convert and also designed to rank so it wants to rank well so that you actually show up in your local market and you’re getting all of those leads but you also want it to convert well and that’s different than ranking so a pretty website doesn’t always cut it it’s got to look good but it really has to be built with psychology involved and then we’re going to give you a whole guide on how to do that from a previous training that we did on how to optimize your website for maximum conversions and also this is our 2021 google my business guide it’s um it’s still relevant today google my business has changed their name to

google business profile so gbp instead of gmb don’t worry about it all we’re talking about is google maps and there’s things you need to do to make sure you show up in maps not just for your primary terms so carpet cleaners a lot of times say oh i’m in the google maps yeah well if i type in carpet cleaning you are but if i type in upholstery cleaning area rug cleaning tile cleaning wood floor cleaning you’re not there’s ways you can rank for all of the search terms in your local market that pop up a map listing all of that that’s an 87 page guide right there walk through step by step we did a training on it but we also provide these these these guides and stuff so i just put them all together in a kit added this new one and said hey go at it if you need any if you need any help let us know but this is literally a step-by-step walkthrough to help carpet cleaners be dominate their local marketplace so hopefully there’s a value in that to you so i’m not going to spend a lot of time on this but who am i so um while in high school i started my first service business window cleaning and uh did it on as part of a business class um to pass a business class i just set up a an executive summary and a loan application and all this kind of stuff and a whole business proposal and plan and for bonus marks you could take it to the uh the business to a bank and and and get them to you know give you an assessment on it well my buddy scott and i left the bank with a loan in hand we weren’t even planning on it and we opened up a window cleaning business bought vans and ladders and all that kind of stuff as high school students with zero credit because the bank manager said i’ve never seen a business plan as thorough and well done as that you guys get the money and we kind of laughed and thought it was funny and for a couple of years we ran the the um the window cleaning business he went off to college i started uh opening up other cleaning businesses and janitorial businesses and then eventually my carpet cleaning business so i’ve owned franchises um i’ve i started a digital marketing agency that evolved out of helping people write better ads write better learn how to answer phones properly do scripts how to write a better yellow page ad so that you’re not just saying the name of your business and the logo in the yellow page ad you actually have a title and a headline and your face and a guarantee and the name of your business is secondary because nobody cares who they’re hiring until they know why and what so that all

trans translated very well into web marketing and so we started helping people and built the whole digital agency around that as well so so that’s my my background i’ve spoken around at many conventions and stuff like that and um been the guest speaker the keynote speaker at three day elite retreats for the highest profitable carpet cleaning companies on the planet flown to the island samoa to do that and things like that so anyways that’s who i am we’ll bounce off of that just want to kind of let you know we know what we’re talking about some of our clients here um just a slide showing you that most of these clients have been with us for a long time um and just showing how they’re showing up everywhere getting ranked getting increasing their business by 40 and 60 and things like that why and what do we do and why do we do it so what we know works really really well is that we make our clients the top brand in their local marketplace that way you would trust attract the best clients you can book the top you can charge the top rates and you’re booked out weeks in advance there’s ways to do that there’s many many many like you think of the best real estate agent you think of the best tire shop you think of the best um carpet cleaning company as we know the best made company they’re seen differently but they did that because they positioned themselves differently it’s not just haphazard and there’s ways to make that happen even before you’re a big a big dog because the ones that grew to that point had a strategic plan in place from the day they started they understood where they wanted to position themselves and they worked their butts off to get there all of it together looks like this it’s called our digital dominance method it’s how we help you market your business we do a lot of the digital stuff for you but the stuff that you need to be doing why you that’s called a compelling usp unique sales proposition why should they choose you over anybody else and low price is not the answer you’ll never stay in business if it’s because you’re the cheapest so how can you make it you know how can you compete against the guys that are 99 for three rooms in a haul when example my business we have a ton of those in our marketplace and three rooms in the hall yeah probably about 250 to 300 bucks and we’re the busiest around while the one the business story i just sold um where the busiest around um so i had had our company for 26 years and sold it uh just less than a year ago so you have a risk reversal guarantee you have an engaging logo and branding the number of businesses i talked to that still have a magnet on the side of their white van never going to grow a business that’s considered credible and reputable if you pull into the driveway with a white van just sorry about your luck you need to spend the 1500 bucks and wrap the thing um and it has to be well designed and you have to have your your risk reversal guarantee or at least your compelling sales proposition your tag line on the side of the van and there’s got to be something standing out then you’re you’re you’ve got to anchor that brand and you have to have um personalization everywhere it is not about trying to look like a corporation even if you own a franchise

you’re a stanley steamer you’re an oxy fresher a chem dry i don’t really care you are the one they’re buying from not the franchise let the franchise market how they market you’re the local operator you’re the franchise owner and you’re the guy that’s that the buck stops with you and you need to show that and tell that and why that’s different so your google my business needs to be optimized and stuff like that and then we start getting into your reputation and your authority in the marketplace and stuff like that and that’s our digital dominance method working your way around including email marketings and stuff like that and there’s stuff that you guys do that we don’t do um but we teach you on it we tell you we help you and all that kind of stuff so that’s that’s where this is all coming from but what do i find is the biggest challenge faced by new and small cleaning businesses and i’d even say on this one even some of the big guys that have lost touch with what got them there put it that way as well what are some of those things and what we’re talking about is for the small guys and the new guys not enough marketing budget for the big guys it’s forgetting this stuff it really is so what are we what are we going to talk about so there’s the solution is um that whether whether you know if the problem is not enough budget or forgetting about doing these things and kind of letting it go the open secret is what we talked about ideally you’re going to be spending 15 percent of the money that you earn that’s an open secret of 50 of your projected revenue back into your marketing because less marketing means less leads less jobs and less money more marketing means more leads more jobs and more money and this is going to become trust me when i say this i’m not trying to be a prophet or anything like that and uh and you know the amazing crescent but this is going to become more and more of a conversation in 2022 because now that we’ve put the pandemic behind us we’re running into the inflation conversation we’re running into the war in ukraine terrible situation over there but it’s also creating an economic situation so we’ve got um inflation running wild we’ve got interest rates that are going to be going up think of every homeowner whose mortgage goes from fifteen hundred dollars a month to twenty five hundred dollars a month or twenty two hundred dollars a month for the same home because their interest rates rose you know that kind of thing um are they going to have as much money for services no so the best marketer then wins and the person doing a lot of this low low cost grassroots stuff we’re talking about as well and compliments is going to win and stay stay viable and the other guys are going to fall out of the business as well so so that’s a big part of it is you need to be investing back but you also need to be doing the grassroots stuff and never stop so um so small business owners tend to start on a shoestring budget and they acquire their equipment and things like that and they only have a little bit money left to invest then they wonder hey my leads are how do i get more leads some of them go out and they get an ad that shows up oh we’ll sell you facebook leads oh we’ll sell you these leads oh i need leads and they buy leads and then

they realize hey as soon as i stop spending money to buy leads i don’t have a business anymore because i don’t have any of this other stuff in place i haven’t built you know a a a great client um experience system in place that every client goes oh my gosh that was the most amazing service experience i’ve ever had of course i’m going to use these guys again and tell my friends about them they’ve never crafted a business they’ve never read the e-myth they’ve never they’ve never invested time into hey what should my business look and feel like to the consumer before during and after the sale um and so therefore the business just starts to suffer and they wonder why and then you get a recession and they go to business so what we’re going to do is we’re going to solve for that you need to consistently implement the time-tested low-cost outreach strategies um that you know again every carpet cleaner that i have talked to that is is successful did these to start some of them fall off the bandwagon other ones just do them that’s what the owner does or they hire somebody who’s this is their whole role some of the stuff we’re going to talk about today and they train all their staff through it and then you need to consistently invest 20 percent of your projected revenue consistently if the market is going down and and and you think next year you’re going to go from 300 000 to 200 000 because it’s that bad then take 20 percent of next year but i’m going to tell you right now i’ve rode out many recessions and slow downs and we’ve grown through them we’ve stabilized or grown by consistently investing and not cutting our marketing expenses the first thing we cut you cut other expenses and you amplify your marketing expense and that’s what we’re going to talk about um a remarketing investment it’s never an expense it’s got a return on investment so but what are the low-cost stuff that you can always do regardless of the economy number one we’re going to talk about is sales scripts so sounds a little silly right but really when you answer the phone and um or whoever is answering your phone here’s a couple things we need to talk about and it’s not just answering the phone anymore we’ll talk about that as well but you need to have a a scripted process again we’re not talking exactly like a robot word for word we’re talking you learned a script you teach your phone answering staff a script if you’re using a call center you teach the call center the main gist of the script and you make sure that they stay on on script and when a

customer asks some questions that take them off script you you dodge you go off script and you know you’re coming right back and you know exactly where you’re coming right back to when your technicians are in the home when you’re in the home how are they approaching the door how are they um first introducing themselves are they calling ahead and introducing themselves so it starts a warmer conversation and a friendlier environment in there then when they go through the home and they’re doing the inspection before the cleaning are you just giving a price are you looking around going looks about 300 bucks or are you actually measuring and assessing and testing spots and stains and using uv lights putting on booties and are you scripting that whole thing all the way through so that you become a consultant and by becoming a consultant you’re not charging ninety nine dollars for three rooms in a hall you’re charging two hundred three hundred dollars for three rooms and a hall and they’re more than happy to pay it because everything about your business feels and looks different than everybody else and they know that it’s not just a soak and suck um it’s you’re actually delivering a huge value and you’re teaching them the difference between you and other companies and stuff like that so you need to be able to clearly answer the question hey why should i buy from you and not the other guy that i’m thinking about right and it’s never about price so actually let me see if i can um

that switches quickly enough yep there we go so um i said i’m going to pop in and out and some of this stuff but here’s an example so again i trade on this but this is from our own the company that i’ve just sold i keep pointing that way because literally i’ve con i’ve maintained an office in in the building that i own that um i’m renting out to the person who bought our 27-year carpet cleaning business um and and team and technicians and stuff like that so um this is the script that they still use that we use for years this is a script but if you look at this this is i’m calling to get a price on cleaning my carpets which is normally the entry level call the last thing you answer is the price and all of this other stuff is in between but what is all this other stuff well it was actually built when i learned your neuro linguistic programming because i wanted to go hey how come some of the things i say influence people to make of to buy my protector how come to add on their upholstery cleaned out on other sales and sometimes i don’t get that it be you know just back in my 20s i was saying like there’s there’s ways i can position things and it gets more people to say yes than before and then i learned what is that well it’s the way you talk to people it’s called neuro-linguistic programming if you learn the science of it and within neuro-linguistic programming the very first thing we want to do is the deflection we want to deflect from the price right how much do you charge to clean this we charge you know 192 okay thank you click there is no value and then all of a sudden you say well everybody’s only concerned about price no that’s what you made it about too so the deflection is in the script for example hey i can certainly help you with that um you know tell me a little bit more about the carpets you want cleaned feels logical natural but you’re deflecting them well it’s this and this okay great do you have any pets in the home any stains stuff like that what’s the main concern why are you uh um why are you looking to get this done all because of this okay okay awesome and is it a fairly average size home so you mentioned three bedrooms in a hallway we charge by the cleanable square footage we charge by the you know the room based on psi whatever your method is um you know so just kind of get a general sense of the size of these rooms in the area just so i can give you an accurate estimate we never gave a quote over the phone we always gave an estimate and a range um and a package through different packages they could choose from that way

on the day of cleaning it’s going to be within this range but you get to choose where it falls and based on what we actually see when we finally when we actually do show up that’s the way we’ve always done it but you can do it whichever way you want but as soon as you quote and lock a price in you know that they’re com comparing you to somebody else commodity wise and you have to explain that so the very first one was the deflection as an example now the second is framing so now you need to frame and you need to paint a picture so hey while i’m figuring this out for you you already know the number in your head you already know it on a computer screen you’ve got a calculator in front of you a spreadsheet whatever you guys use but while i’m figuring this out for you let me tell you why most people who call choose us to clean their carpets what did i just do there i just planted a seed that most people who call choose us so when my price starts sounding higher by the end that’s called a cognitive disconnect why did most people choose them if the price sounds higher well that’s all the meat in the middle so really really really understanding that the words you say help people buy from you or buy from somebody else becomes really important the very next thing you say is your guarantees because you’re guarantee your risk reversal guarantee has to be better than anybody else’s so we guarantee that you know the most thorough clean the cleanest fluffiest healthiest longest lasting carpet cleaning ever or it’s free and what we mean by that is if you’re not happy with anything we we do we’ll come back and reclaim clean those areas for free absolutely no problems no strings attached we’re quite happy to do so uh we’re here to make you happy if you’re still not happy with those areas and you can find we’re going to give you money back for that but also to go beyond that if you can find anybody else who can actually get that stain out that those areas cleaner we’re going to pay the bill to do that for you now we’re the only company that does that and the reason why we can guarantee that is because we don’t blah blah blah blah blah we don’t do this method we don’t do that method we don’t you know we don’t offer a discount price come in and soak and suck and leave it stinking and wet for days whatever right what we do so we always here’s a don’t

a donut is a pausing moment right we don’t do that oh you don’t you know here’s what we do right so what’s even better that kind of idea and it just people’s brains are just following along at this point you can pause and ask questions throughout the script here and there but you’re now telling them what we do is and then you explain your method you explain your process you explain your three packages and stuff like that so so based on everything you just told me there um i’m gonna say that you’re gonna be in a range of say somewhere between 250 and 350 bucks really depending on the exact square footage and which one of those packages you choose you don’t have to decide now the technician is going to walk through he’s going to do a full thorough pre-inspection he’s going to test any spots and stains he’s going to give you his assessment and you’re going to choose whichever package you can ask any questions there’s no hard sell or anything like that in fact our technicians aren’t paid paid on commission at all it’s they’re just there to help you but you can pick whichever package makes the most sense to you on the day of cleaning at that moment you don’t say would you like to book with us again that’s just literally like when you walk into a store and say well you know you know when somebody watches hey do you need any help no i’m just looking that’s the 99 of people that’s the answer when you walk into a store and the sales person understands scripting well what do they say they turn around they say hey um welcome to our store i just want to let you know that over there we’ve got some seasonal offers that are on super discount 75 off we’ve got some of the new lines over here i see that your your color scheme is purple um we have a whole rack over here of things that would would complement your your color scheme if you need any help my name is jane and i’m here to help you yeah jane show me that rack 50 of the people will actually have that per that sales person now engage and help them because the script was different so we’ve got it right down to the point where delivering a client experience this is part of the training i’ve done over the years and how delivering a client experience is great this is training for

this is training for technicians so um and the training for example on this one is um call ahead make sure you’re dressed professionally put shoe covers on when you arrive have a package and menu system that you handle the customer laminate something tactile in their hands things like that roll out the red carpet um do a spot before and after test somewhere on the on the job things like that so having all of that scripted is the point of this this this first step right here i’m going to go back to my slides

just think through it spend a couple of hours thinking you know thinking through it this is the grueling work of owning a business and not being just you know working for somebody else this is why you get you get paid the big bucks you know when it’s successful and why you’re taking all the risks so put yourself into it what are the things that help answer the phones better how’s the better way to explain your method how is the better way to explain your risk reversal guarantees how’s the better way to explain stuff in the home what experience can you deliver you get the scripting right and your sales on its own the reason why i put this as low cost you can double easily double the amount of work you’re doing for the exact same amount of calls by solving for this problem so hopefully there’s a little bit of value in that probably spent a little bit longer than normal on scripting but that’s that’s one of the big ones that you need to be thinking of the next one is in-person sales visits so right from day one of your visit of your business do not be shy in stopping around and talking to people so you need to be every single week having a list having it in your van if you’re the technician or if you’re now the business owner you’ve got technicians out on the field don’t ever stop doing this you have a list of the office buildings the medical offices the dentist the doctors the chiropractors the um any of the hotels any of the condo buildings property managers things like that you have a list that you’re going to stop around and you’re not going to see the same people every week but you’re going to work through a list and you’re going to introduce yourself you want to introduce your your company you want to get names you want to so the fir you’re going to have a first cold introduction then you’re going to have a slightly warmer introduction and you’re gonna think through this you’re gonna plan this out so um you wanna introduce your company you wanna have a complimentary what we always used to do is would you know when i first started the business how to do a hundred thousand dollars in 1995 in a town of 30 000 people really easy i hit every single store on the main street i hit every single hotel um and there i joined a bed and breakfast association and on and on you name all of these things and what i offered when i walked into a store is hey how’s it going and they thought i was a customer hey how can i help you today well actually i’m john um just started this this business or i’ve been i run this business i’m not sure if you’ve heard of us and just stopping by leave some information um just also and i brought my spotter kit with me is there any spots or stains that you guys are

dealing with that while i’m here i could do a quick complimentary spot removal for you so we’re going to waive our 95 spot removal fee and do that for free um things like that so we’re ready to do that we’re going to leave information behind about the company any special offers because i stopped in um things like that i’m actually like i’ll i’ll pop back on the screen in a minute just so i’m not going back and forth i’ll show you an example of the type of letters we left behind we’re not talking glossy brochures that people throw in the garbage we’re talking you can have a brochure attached to something you have to have a more meaningful sales letter here’s who i am here’s why i started my business here’s why we’re different here’s why i want to be your service provider you need to answer those questions in in in your in your copy properly and and then you can offer to do a quote while you’re on the spot and if they do that they’ll get a free protection free sanitizing free this free that if you know added to the quote and you can get the okay to measure up and if not no no problems don’t worry i just want to stop and introduce myself you grab some business cards and you’re now going to follow up with them so you meet and greet you build your list you write it down and you stay in touch and you stay in touch until they buy or die that’s that’s the wording but you want to build who are the businesses i want to work for um chet homes calls it the dream 100 but uh you know in any sales environment and you’re in a sales environment who are the businesses and commercial facilities and stuff like that that you would like to be you know learn more about see if they’re hiring outside cleaners who’s the person you need to talk to all those that all happens by walking in the door and asking somebody right and being super friendly bringing some gifts you know like again pens and notepads are a good start um next time you come around you’ve got a person’s name hey jim how’s it going because you read your list from last time hey i brought you coffee whatever whatever you can do you just you’ve got to do that that’s huge in our industry you gotta reach out to real estate offices and what that means is once a month you were going to every real estate office i get it was hard for the last two years to do this we’re doing it now so in the real estate offices they have stand-up meetings monday mornings they have um there’s usually an office manager like you know there’s people that are training the the agents how to do the jobs better there’s a secretary all that kind of stuff you want to stop in you want to provide some sort of information in fact what we used to do is provide a

really great offer um for the uh for the real estate agents and we got them to put it into every one of the real estate agents slots so we we create a little package that was a little bit lumpy put a pen in it things like that anything that’s going to get them to open it and we wanted to we we wanted to be their carpet cleaner they’re a real estate agent and here’s when you can use this and why you can use this here’s what you get from it here’s what your your client’s going to get from it here’s what we guarantee don’t take my word for it go look us up on the web we’ve got the most reviews we’re the best authority when they look us up they go oh my gosh these guys are amazing because of all that digital marketing and all of that other stuff that we talk about the digital dominance and the authority building it all plays off each other but even if you’re brand new um get a little bit of that get some reviews going like you’re supposed to do all that and then you’re gonna you’re gonna do this you’re gonna walk in and at least once a month to every real estate office and you’re going to get a few agents reach out to you next month you’re going to get a few more next month you’re going to get a few more you want to keep a real rolodex of all of the high end agents so you’re going to go around and see the guy that’s on the back of the bus the guy that’s been around for years you know it um we always say that you know there might be 700 real estate agents in your marketplace and 10 of them are actually selling most of the homes and the rest of them are lucky to sell a couple homes a year right those that 10 that are the most active they are the authority they are the market leaders they’ve done good marketing to get to there they understood what the other 90 don’t understand or 99 don’t understand and those are the ones that you want to talk to those are the ones that you want to become your guy and how do you do that well you get them on a list you you pick a phone you call them you send them a monthly printed in the mail newsletter um with a personal little note attached to it we’ve sent newsletters out to our clients and our preferred um our preferred um jv partners and strategic partners um since 2001 so yeah again 20 to 21 years now so um and again it’s not that expensive like if it’s if you have 50 of these people on a list and it costs you know like even if it costs a buck all in with

printing and mailing and stuff like that that’s 50 bucks a month and you’re influencing the people that can hand you 2 3 5 10 jobs a year times how many of those people you’re talking to and you’re you’re going to want to share your before and after stories so get them on an email list get them you know even on a mailing list put a hey here’s a here’s a client that was just selling their home we came in and saved them from having to do this here’s a person who just bought a home didn’t have money to replace this and this here’s how we save them tell them the stories show them the before and after pictures you should be doing that that’s another free tool that we are free uh low-cost uh strategy we talk about anyways which is making sure that you’re promoting your before and after stories properly not just a picture of before and after but what’s the story show the pictures before during after and tell why take some videos all that’s free post it on your your social media post it on your websites have project galleries not just a page of of of just before and after pictures nobody goes to that page have a story of why mrs jones used abc carpet cleaning to get you know to solve her horrendously stinky carpet and then there’s the pictures there’s her testimonial her feedback or review there’s the little story you’ve explained it that’s a page on your website that’s free you put it on social media you share it out to all your friends and family you post it into groups things like that and you can even put five bucks a day against it and boost it for five days and there’s 25 bucks and now you’ve promoted that story so that’s all the stuff you do but you you can send that link to the real estate agents if you’ve got them on messenger hey by the way here’s another successful um job we did i just want to share that with you you just keep dripping on them why you’re better than all of the other ones they’re thinking about and even if their best buddy is a carpet cleaner and they’re going you know what i use my business but these guys market better you’re going to start getting messages from people just because you’re doing this my god your marketing is amazing and all you’re doing is this stuff this low-cost stuff free giveaways is another one so as i mentioned um you want to give away free stuff like if it’s a if it’s a hotel offer to clean their dirtiest area one room 100 square feet 150 square feet whatever but they have to be there to watch you it’s a demo it’s not a oh go over there and clean that come back and talk to me no no

no you you you do it by arranging having a conversation would you like a free demo yeah okay well let’s arrange that one’s a time that you can be available what area would you like let’s go look at that okay cool i’m going to come back next tuesday at 10 o’clock will you be available next tuesday at 10 o’clock to um to to watch my demo so i can show you what we do why we’re different and what kind of results i can get out of this area you can do a little spotting test ahead of time to make sure you’re not you know you’re not going to bag it in your face and it’s just a permanent stain but you’re gonna do that that’s the kind of stuff that we did for years and years and years and just never stop doing so you end up with more and more and more hotels more and more and more um property management and condos um one of our you know one of my good friends and a client of ours runs um carp cleaning business that does dryer vent cleaning well they now do dryer vent cleaning for a whole bunch of day spas do why because they got lots of towels and they got dryer the dryers and it always gets clogged so once every month or once every two months they’re back in there cleaning that consistently on contract why did they get that not because they got a phone call from the day spa maybe they got a phone call from one day spa once and they went oh my gosh why don’t we hit them all up and have a conversation say hey do you run into this problem here’s how we can solve it and prevent a fire and on and on do a quick look and see and that kind of thing so but you want to be able to make sure that you can offer something free free is better than a discount free is better than twenty percent off free spread like add something for free so you can for a nice for for an ideal client you offer a free cleaning to become so they get to know you so they can refer you to other people so if it’s a carpet store we’re going to talk about that in a minute but if it’s a carpet store offer to do the owner’s house for free couple rooms three rooms a whole high list i don’t really care because that that could be 10 20 30 000 a year in work does it matter that you spent 50 bucks or 100 bucks on solution and two hours of your time it doesn’t so this is the way you need to think to become that that different kind of person but you’re not going to show up in jeans and a t-shirt and you’re not going to

show up with a white van he’s not going to refer that you’re going to show up fully branded in uniform and then deliver your experience roll out your red carpets put your booties on make them go holy crap this is obviously the company i need to refer right so things in offers you can always offer a free armchair cleaning um with two or more rooms of carpet cleaning that’s a better offer than saying 10 off or 20 off winter white sale or whatever offer to clean something addition and you know maybe that armchair is an 85 value 85 value absolutely free that’s that’s a better way to position your mark your offers so always think about free giveaways completely free or free as an add-on free spot remover with cleaning you know things like that as as the offer that you’re promoting limited time only and to select people only when you’re putting it in front of them so hopefully that makes sense another one a free maintenance kit we have one of our packages again three packages always clean always clean is you pay this now we’ll do a full cleaning sanitizing healthy home cleaning one year warranty all that kind of stuff we’re going to give you a not just our free bottle of spotter that’s refillable for life every time we’re back we’re going to give you a full carpet maintenance kit that includes a little white hand towel terry cloth towel includes a spotting guide includes our step one spotter our basic spotter and then our more advanced spotter in there on and on and on you’re going to create a whole you know a carpet maintenance kit you might even include one of those little rakes to put the rake lines in if you really want you know because they’re not that expensive whatever that is well our always clean is is 95 cents a square foot and that includes a complimentary traffic lane cleaning of any or all of the same areas within six months if we don’t hear from you by month six we’re calling you and we’ll come back and re-clean so if you’ve got and you’re gonna get the full cleaning protections and deodorizing and all that this time we’re gonna come back and clean the traffic lanes for free why would we do that well for 95 cents you’ve paid you know you got more than enough to do that anyways but we’re going to start marketing them at month 4 saying hey your always clean is going to expire soon it’s due you know by the end of month 6. and here’s all the other bonuses that you can you know while we’re there to do the complimentary free cleaning of the traffic lanes of those rooms would you like to add on a couch a chair a

mattress a tile floor a wood floor cleaning a duct cleaning and you’re gonna get our in-home savings you’re going to save 20 off of those services even though your main service is free and then at a year we’re going to start mailing them by month 11 and calling them and emailing them saying hey you’re you’re always clean um subscription is about to expire you’re one of our vip clients so let’s you know let’s come back and you’re going to be locked in at last year’s prices and as long as you book every 12 months within that that your anniversary month for your cleaning you’re always paying the original price you paid for that service so some clients will be on you’re always clean for 20 years like we’ve had um because they’re still paying the price that it was 20 years ago they just do it every single year so and that’s and then at the six month interval they’re getting other stuff done as well and they’re referring all their friends and you’ve just become their guy so um or gal so think of it that way as well so um let’s pause for a quick second is this good stuff are you guys learning anything from this put a one in the chat if uh if some of this is new to you some of it’s just a refresher put any comments in the chat if there’s um things that you guys are doing similar to this that’s working really well it’s always good to kind of you know banter back and forth but just share in the chat here um and i’ll i’ll go through strategy number five and i’ll check back in a second so cool we got a couple things coming in okay great so let’s go on to outreach department owners and managers so you want to have a direct contact with the manager superintendent sometimes that’s just as a matter of just popping in the building and looking at the board and seeing who the superintendent is hitting a buzz um and asking if you can have a quick second of their time um there’s a whole bunch of ways to approach apartment managers and and condo managers are better than apartments obviously but any of that crowd and again what are you offering you’re offering a free a free room of cleaning a free demo whatever free cleaning of a part of a hallway all that same stuff that we’ve been talking about you want to advertise in the apartment owners magazines and association websites so you want to track all of those down you want to find out who the where the associations are and you want to

you want if you know that’s a minor expense it might be 100 or 200 bucks a year 500 bucks a year in a big marketplace and you want to you want to advertise and get in front of these guys most apartment owners managers rental rental managers um if you’re in a in a sort of a resort town or a you know an attraction town you’re gonna have bed and breakfasts and airbnbs and things like that a lot of these owners are part of associations and you want to be figure out what those associations are and sometimes it’s just as simple as asking um the the one or the you know the one you’re in front of you’re you’re you’re chatting to this guy you’re you’re you’re you’re you put them on your rolodex you’re having a conversation you’re following up with your newsletters you’re picking up the phone every so often seeing if there’s any uh any units or um problems in the hallway that yeah you know that might need your attention things like that you don’t want to be shy about this you want to you want to be persistent and by them it could be just hey russ how’s it going great great it’s john here from you know abc carpet cleaning uh yeah i stopped in there a couple weeks ago and had a good chat with you about the carpet cleaning yeah yeah quick question actually are you guys part of an association i’m just trying to track down a few more associations in the area and just trying to get some names and contacts so that you know we’d like to join a few of them and just uh you know as a vendor and just want to know which ones you guys are part of it could be as simple as that a lot of times just by asking that question you end up getting them going you know even if that’s just your intro you can ask that question as a phone call or a personal stop-in meet and that leads to them going yeah let me what do you guys do yeah we’re looking for a new guy so keep that in mind as well you want to do that same idea outreach to commercial facilities you want to be sending direct mail so actually i’m going to show you an example now so so there’s a headline you know what i mean so for example this one says at the top there um exclusive offer for new select business owners only right and personally signed by me this is you know there’s some of our awards stuff like that and we’re offering a free a free carpet cleaning so absolutely free we’re going to clean the first 100 square feet for free no strings attached as a way to to show you what we do we’ll come out first this is what we always talk about um how we can offer our

guarantees that’s kind of it’s so it’s more like a sales letter will we attach a brochure to this absolutely um but this is the sales letter this will be folded up and mailed this will be handed out when we drop around things like that here’s another example of one for real estate professionals right so here’s another example of what we would leave behind when we stop in and it’s this one’s two-sided there’s the gift of clean um i’m not that fancy this was literally just done in word um but if you can see it’s headline driven it’s personalized it’s got my family on it back when the kids were we um it’s got um you know it’s it’s got all the reasons why they should be um considering us now i’ve got a reason to follow up i’ve sent them something i’ve dropped something off by hand i’ve you know and now i’ve got hey i’m the guy that handed out i gave you that gift of clean you know i want to see if you want to take advantage of that that kind of idea as well so those are kinds of slides here so but that’s that is that idea you need to be sending um oops sorry i think i just paused my audio for a second you need to be sending um direct mail a lot you need to be doing those personal visits you need to be offering free demos at commercial facilities again we found our sweet spot was the um medical facilities like the dentist the doctors the chiropractors um things like that med spas a lot of them still have carpeting or tile in the and we can um you know again they’re not it’s not ten thousand twenty thousand square feet which are nice contracts to get but those are normal you know normally evening jobs and things like that well chiropractors take wednesdays off that’s great middle of the day cleaning perfect you know some dentists have certain hours that are off or whatever and things like that but also um they’re they’re they’re a different sort of class of person they’re not you know they’re not um a procurement manager saying hey we got 800 or 80 000 square feet in our facility

we’re getting or 10 cents going or whatever great contracts to get if you can keep them but they’ll always a lot of times will always go to lowest bidder so we didn’t chase those as often and as much as we chased condos and we chased um those medical higher end medical type places as well but um and that’s when you offer packages to them this was something that is so weird you know what you know and you know you kind of know what you don’t know when you know it as well if that makes sense because we were offering three three tier packages for residential for years and never once always said to ourselves um well commercial is different so commercial only wants the lowest price we’re gonna offer a low price and we did that for years and then by mistake on one quote um and our quote packages are 13 pages long with testimonials and a whole bunch of other stuff but um in by mistake um one of i had an office girl do the quote for me when i was i was away and she put in our residential quote packages in in place of a commercial quote just forgot just put that one little bit in in the middle of the the proposal and it was given the three options and the client took the commercial place took the third option and it was for about a thousand or fifteen hundred bucks more than the lowest and then i went huh playing that interesting so from that point forward every single quote we sent out had three prices basic clean only um full clean and protect and full and a healthy office package with clean protect and and all and sanitizer deodorize and all that kind of stuff and all the bells and whistles and reasons why um and what we found is a lot of businesses actually chose the third package and we priced it so that the difference between the second and third wasn’t that much so clean to clean and protect they go well i do want the protector well a little bit more i get this and yeah it just upped our average commercial ticket um by almost double pricing just by putting those packages in place so be doing that please um that’s definitely make sure that when you’re you’re quoting commercial you’re not just looking walking and looking around going i think that’s about 500 bucks no you’re measuring you’re assessing you’re testing spots and stains you’re leaving a nice big clean circle in the middle of a traffic lane because you did a test right there you’re showing off while you’re there you’re leaving a little bit of information behind you’re going away and you’re going to be sent either coming back with a quote package or sending it by email as a pdf um or both um but you’re going to find out all of that but you’re not just giving a price on the back of a business card and walking out because you’re now just discredited your authority and your positioning you want to continue to build that authority and positioning and that’s

ways to do it doing it that way so sales from employees at commercial accounts this is huge any commercial job you do that has desks at all at all desks at all every single one of these people there could become a residential client of yours so any commercial job you do and again i don’t care if you’re a carpet cleaner now or if you’re a window cleaner if you’re whatever every single job you do every one of their employees can use your services at their home as well if you do business and commercial so what you want to have is a program and you don’t build it new for every single person you build it once this is now an hour or two of thinking a little bit of crafting if you’re not good at word or you know doing a little bit of design you hire somebody to do it you know you hire a kid in high school that’s learning this stuff um and get them to to craft something up you know whatever because the point is the two things that work really best tent card and a flyer really simple so you’re gonna talk to the the contact that you have there and say hey it’s you know blah blah blah um i’d love to like we’re coming in on thursday night to do all the cleaning for you the office yeah yeah do you mind if we leave a little tent card behind on the desks of everybody just with our preferred client discounts because you’re one of our commercial clients now every one of your employees actually get a savings off our services that aren’t available to anybody else and is it okay if i leave one of those behind i we always left it behind with a notepad and a pen we always had no pads and pens just you know with our branding and logos on it and we’d left a little you know gift card like a little tent card with a gift certificate on one side of it um almost like a gift card and then a little explanation they opened it up and it told why why they should choose us and why we’re different two things it does one it lets them know about you two it lets them know about why you’re different and why the company hired you and all of that kind of stuff so they don’t just go oh the cleaners are in last night oh these guys my gosh they use eco-friendly products blah blah blah you know all the all your strong bullet points and reasons why you over everybody else all becomes part of that message and then the flyer you can ask if you can post that up um in the bulletin on their bullseye board in the lunchroom and you can also ask if

they’ve got like a an employee newsletter or employee portal you can send that over if it’s okay for the your contact to get that posted up there as well um anywhere that they can possibly got a slack group some of the people work from home now so what hey we just had the cleaners in last night and they got preferred client discount for all of our staff right so um whatever that is that could be get the protection for free again i’d rather use free than a discount um it could be you know clean the three rooms get the fourth one for free clean three rooms get a couch or an arm chair or a love seat clean for free whatever whatever you guys get the idea that’s the better the better discounts but that’s what you’re going to do so that every single commercial job becomes 5 10 20 times more revenue than the job you just did we’ve done it where we’ve done three and four hundred dollars small little offices and ended up with dozens and dozens and dozens of clients from it that are you know clients for life yeah lifetime value the client four or five grand and we ended up with 20 clients you know what i mean way more than the four or five hundred dollars we made from cleaning that office once a year right so you got to think in those terms as well um beauty salons big one for our industry and i know most carpet cleaners skip this one entirely so who in a high-end neighborhood or high-end beauty shalon so we’re not talking like you’re you’re um you know your first choice hair cutters and discount clippers and things like that we’re talking salons that attract the best clientele right so you are going to walk in the door meet the owner they’ll have a little bit of an error about them we all know that that’s totally fine you’ve got to be good if you’re going to be the owner of the business you got to be good at communicating with people you just have to be i started my business sounding like all of this kind of stuff painfully shy right painfully shy still painfully shy in certain social settings and stuff like that but i would still ramp myself up listen to my few tony robbins tapes or whatever you know and walk in there because i had a script i knew what i was going to say i knew how i was going to approach the situation so i would walk in there get as much information as i could on the first time come back a second time if i had to things like that but all i was doing was offering a

free cleaning either in the salon or in the owner’s home and i often aimed at the owner’s home hey how’s it going i’m john here i’m from this business here handing my business card over and a couple of pieces of it great just wanted to introduce myself um let you know about it and i’d actually i’d like to offer your free cleaning um to you personally so either in the salon here but actually even better in the home and here’s why because i want to show you what we do we’re different and that that information i handed you explains why but your clientele is my clientele because we clean for a lot of high-end people you do um your services for a lot of higher-end people as well and we want we we would love to be you know your the person you recommend we’d love to have a you know you let your clientele know about us and provide a very exclusive discount to anybody who is one of your clientele um to use our services and things like that so because of that i’d like to show you what we’re all about i’d love to give you a free cleaning in your home and show you why we’re different if that makes sense or in the shop here whichever and um and show you why we’re different and you can you know watch it we’ll have a conversation while that’s happening and if it makes sense to you then um we’re gonna leave behind some brochures at the you know you can put right here by the till we’re gonna you know and things like that if you’re ever running you know mailing your list or doing like that you can put a little tag below we’ll talk about all that stuff afterwards but um and then anybody who becomes a client um what we’d like to do is give you um you know a bit of a spiff a bit of a kickback um towards your next cleaning or just just in cash whichever works best for you uh so just have a you know a nice little win-win relationship there so and then every time you do um um clean for one of their clients that use that coupon that discount that’s that promotion you’re going to want to get a testimonial and if you can a review as well but a testimonial feedback from them um because you’re going to share that back to the spa hey thanks so much for referring sally jones we just did a cleaning in her home and look at the great comments and words she said really really appreciate by the way another 15 or 20 whatever has been added to your um to your account so on your next cleaning you get that savings as well or the check is in the mail or the gift card has been sent emailed to you whatever however you’ve got that set

up think your way through of how you want to do it but that’s the point is you’re going to want to you’re going to want to pitch these these people you’re going to want to stop around that’s part of your list of stopping around you’re going to find a list of all the high-end beauty salons and day spas med spas things like that and then you’re going to want to stop around the other place that you can meet these people is the bna or bni groups chamber of commerce a lot of people say i don’t want to join those join them for this exact reason the this hit list becomes the people that you’re going to you know go grab a drink for and have a chat with or whatever you’re gonna you’re gonna kind of step aside with it they’re just gonna get to know you and and now they know like trust you and then you can promote this better marketing than than most people are doing clubs organizations and churches the bulletin boards digital bulletin boards um this is a big one has been a big one for us as well every single we ended up becoming the the cleaning company clean most of the churches around not because we’re cheap but because our discount because we weren’t we’re the most expensive but is because a lot of their parishioners um were clients of ours and became clients of ours through strategies like this so um and then we as soon as we got to cleaning at a church we would do this um we would actually and we’d even reach out and call them and chat to them and see if they’d be interested in in making uh you know you know having a donation program the nation program is we’ll hang the flyer and if any of your you know give a great discount to your your your parishioners and members or if it’s an association or an organization um and any of them that become clients um we’re gonna donate 10 of the job back to your your organization or put it towards cleaning of your organization in the future whichever you choose right and that and you can even offer to do a discount in exchange for you know hey if you’ll post these around we’ll you know we’ll give you a huge a good discount off of the cleaning as a thank you for marketing for us or promoting for us so those that alone and just staying active with it and staying in touch with somebody that alone is just another great idea um that works really really really well and it’s just a matter of you going online picking the list starting to make some phone calls starting to stop by and having some conversations and having a script and a plan in place ahead of time so um reupholsterers great connections less and less of these i get it um reupholsters um you know high-end people will keep the furniture because it was

really expensive this wood the springs the structure is good they just want to change the um the look of it so you’re definitely dealing with high-end clients when you’re dealing with a real pollster and it is literally just a matter of you know they’re again that picture i showed on the previous slide there that’s typical they’re older people um it’s not a lot of young people getting into the upholstery business um but you want to stop around all of them you want to know all of them by name you want to be friends with them you want to go grab a coffee and stop in and say hey jim i just brought you a coffee how’s it going great what are you guys working on today you know you always want to become a friend with that guy and you want to leave some brochures behind and stuff like that and you want that guy to be referring you to every one of his clients who may need hey you just got us adding this new haitian cotton um the only company i would suggest you get clean is is my buddy you know ross over here at russ’s cleaning services kind of idea you just want these guys in your back pocket so anybody you can think of that’s like that as well but yeah any anybody in that industry that services your clients in the exact way you do um any area rug retail stores things like that all of those same idea um residential neighborhood outreach is another great one as well so this is um so there’s there’s this is um two slides on this one because we’re talking about it um it needs to be very very specific you have to understand that when you go and clean for this one customer you’re on stage as walt disney used to say every every member of their every employee is not an employee of walt disney they’re a cast member they’re on stage and they’re performing when you’re in your truck or your technicians are in your the truck from the moment they drive out of your driveway to the moment they come back at the end of the day they are on they are acting like the ideal service technician they’re actually like the ideal um um customer service provider and they have to understand that and everything about your business has to represent that as well so your van is a moving billboard it has to be a moving billboard you’re sitting in in drive-through getting a coffee the ban the van has to be selling for you you’re not throwing cigarettes out the window you’re not spitting out the window you’re not anything that’s going to detract from that because that is taking away from this the the movie that you’re playing out for um and acting out

for the people that are watching it the brand has to be really really strong and it you know so your tagline your slogan your guarantee has got to get known by everybody we actually used to have um vans parked around town um and or letting our technicians take them home if they’re living in a busy on near a busy street because we wanted the van to be a billboard and then show back up at the office the next day ways to think of it that way as well but you know during the slow season and stuff like that we would drive around town and drive through neighborhoods right just just just because it’s a moving billboard uh and ways just to get that impression going as well when you’re on a job you want to use door hangers so it’s everybody talks about the five around there’s actually a process where you’re gonna have door hangers a-frames and yard signs so we’re going to talk about the door hangers a-frames and yard signs and what we’re talking about here is that at the end of the street you’re going to have an a-frame and just like the real estate agents do and you’re gonna have an a-frame it’s gonna have an arrow saying we’re we’re you know we’re creating another healthy healthy clean home down the street here and then your logo and your branding right and your tagline and it’s gonna have a big arrow pointing down so when you pull onto the street you pull over just like a real estate agent does and you put the a-frame on the end of the cul-de-sac at the end of the street and then you drive down to your customer’s home right and then when you’re at the customer’s home you’re going to put a yard sign get out of the van you’re going to put a yard sign right in front of the house before you even start aiming just in the ground and the yard sign is going to be one of those cheap ones you’re going to leave behind it’s going to be like a you know sort of like a wire frame with like the plastic bag over them or whatever they’re really inexpensive you get hundreds of them for for not a lot of money and then you’re going to go to the door you’re going to go and do your cleaning when you’re all done you’re cleaning you’re going to ask the customer um hey by the way i’ve got a sign out in front there just to let your you know the neighborhood know about us and stuff like that um tell you what if it’s okay if we can leave that there behind and we can leave it there if you want to if you can leave it out for a week that would be great or a couple days at least i’ll give you a free bottle of our spotter uh that’s refillable for life just as a

thank you for doing that if they say no ninety-nine percent of people are gonna go yep that’s fine if they say well my husband’s not gonna like it or no or whatever hey no problem i’ll take it with me i’m going to leave you the bottle spot or anyways just as a thank you right so it’s never about not leaving the spotter it’s just a reason why and a little bit of a carrot to get a yes right and then when you leave you’re going to do the door hangers you and i don’t i strongly suggest you don’t do five around you do 20 around five on either side 10 across the street so you you leave the house door hanger door handle 5 across walk across the street put them around takes about five minutes teach your technicians to do this it doesn’t have to be huge offers our best offer was seven dollars off a whole home of carpet cleaning it’s not about discounts and being cheap it’s about branding telling them why you your risk reversal guarantee picture of you as the owner on the on on the door hanger as well all personalized and being really about you they’re going to look out they’re going to see the door and they’re going to look at the window they’re going to see that there’s a you know a yard sign that was the neighbor who just got the cleaning the message on the door hangers hey we just clean for one of your neighbors and help beautify their house right you go back to the industry pick up your your a-frame and off you go again that alone is going to generate work for you just that alone and then another neighborhood strategy that works really really well pick your ideal neighborhood and offer one free room of cleaning no strings attached as a letter in a white envelope on the doorstep right so if they say no soliciting move past i get it but we’ve done this for years and years and years in golf course neighborhoods and nicer neighborhoods and stuff like that just one free room of cleaning no strings attached we want to become your carpet cleaner we want to get to know you things like that they open it up and it’s it’s like a personal letter the best ones look like you typed it on a typewriter even for gosh sakes um this isn’t about flyers and flashy you can put some reviews in there from recent clients and things like that but you’re basically telling them why you over anybody else and you want to prove it and it’s a two-step process so when they call you say yeah i got the free room letter that’s

awesome great tell you what a lot of people have taken us up on that offer so what i’m going to do is i’m going to pop around i’m going to take a look at your home with you going to figure out take a look at the room you want cleaned um and give you and in fact beyond just the free room i’m going to give you a bit of information about how to properly care for your carpets and your different flooring and stuff like that while i’m there um we call it an audit i’m going to give you you know a full cleaning and healthy home audit and then you’re going to get the one you know we’re going to get we’re going to schedule time to do the one free room of cleaning does that sound great what’s the best time to come out right and you can leave a bottle i’ll give you a free bottle of spotter while i’m there and all that kind of stuff as well you give them a reason to have you there twice and the reason why that works better than just the first time is you can really position yourself you can measure everything up you can look at the whole home you can say hey tell you what so you did tell me on the audit form here that you’ve got three kids and a dog you have an edgy carpet clean in five years the recommendation by the you know epa and the carpet manufacturers every six to 12 months so you’re way behind the cleaning i showed you on my white towel how dirty the carpet was everywhere so um i’m totally willing to give you the one free room of cleaning just to try us out before you get any anywhere else in the house done or you can schedule us to do the whole home and we’ll still give you that free room of cleaning and take that savings off you get to decide no pressure um here here’s the you know here’s the pricing if you want you know everything done um just think it over and give us a call when you know when you’re ready i never even tried to sell it there i made it such a soft sell that people most people would call and get their whole home cleaned the odd person would call and just would just get the one room totally fine all we did is ask hey thanks so much for getting the free room clean did you like it yeah great can you give us a review on google as a thank you for getting that free room that also helps your business as well

and great here’s our referral program can you tell your friends about us great so free rooms really work to help build the business and can be used in a recession can we use when the market is slow because your solution and your time is is isn’t that like your your solution isn’t that expensive you’ve got time to you know on your schedule anyways employ your time employ your time building clients and building a customer base so one of the last strategies we’ve got here right now is the online networking so i’m going to talk about the the local face group facebook group strategy but you can do this with any groups and online they might be linked in groups there might be other you know alignable and places like that have groups that you know local groups and stuff like that but think of it that way but let’s talk about um the facebook group strategy and you’ll get the full concepts of this and remember um by all you guys sticking to the end and it doesn’t look like we’ve dropped one person dropped off but um you’re going to get a full guide on all of this when we’re done as well so i know i’m kind of going fast and going through a lot of stuff but you got a guide to digest when we’re done as well so um what we’re talking about here is um you want to join all the local groups you can the buy and sell groups the mommy blogs the mommy clubs um you’re going to take a you’re going to look for local facebook groups you’re going to ask around you’re going to talk to your friends the business network groups the local you know the local business owners of you know um you name it like gainesville florida i don’t really there’s there’s tons and tons and tons and tons of these public and private groups on facebook you want to create a spreadsheet whether i don’t care if that’s pen and paper i don’t care if you’re not if you use google sheets or excel i don’t really care but you’re going to create a spreadsheet of the groups you’ve joined put the direct link that’s why a digital one works better but whatever um a direct link to get to that group so as long as you’re signed into facebook boom you’re back at that group again a notation on the rules of posting because you’re going to read that they’re going to tell you what the rules are about what you can and can’t post and who the admins of the group are because you’re going to end up reaching out to these admins but before you do you just want to join the group and you’re joining the group personally not as a business most of these groups won’t let a business your business page join the group it’s you as an individual person so you’re going to join the group and you’re going to start engaging that’s your plan i don’t care if you

don’t like facebook i don’t care if you don’t like social media you’re running a business you’re going to like posts you’re going to make comments about the post you’re going to get a feel for how the group operates and you’re going to do that for one or two weeks sometimes even a month strategically as a plan you’re going to become seen as somebody in the group and active personally right when you do that you want to set up your personal facebook page to look great for visitors that is a mix of your family stuff and your business posts so there’s lots of simple youtube videos that show you how to how to you know hide things only your family can see these things one of your your closest friends can see these things um other visitors to your facebook page will not see these certain posts and these things like that you’re going to be strategic about this again you’re a business owner you need to learn this stuff or you’re going to find a 15 year old kid that knows already knows how to use facebook or tools and they’re going to do it for you this is simple simple simple stuff so if it’s all brand new to you don’t be scared just deal with it because it’s it’s not that hard and the stuff you’re going to do is you’re going to show a little bit about your business you’re going to you know in your bio you’re going to talk about who you’re busy who you are stuff like that um your cover photo could be you know you holding your kids or besides your kids beside your van whatever but you’re going to let them know that you know not only your friends and family know you own a business obviously but this is this is a broader a broader perspective on this one and then you’re going to connect directly with the group admins and you’re going to wait till after you’ve been in that group and sharing and become a a valuable community member for them first right you’re gonna get on their radar basically is what i’m getting at and then you’re gonna introduce yourself and your business you’re gonna ask if there’s an opportunity to provide special offers um to group members this works really great on the mommy groups and stuff like that the new mom groups and things like that hey um love your group here you know blah blah blah they’re gonna go yeah you’ve been engaging and you’ve been chatting to people that’s awesome and all that stuff and again not business related at all just good person stuff right and then you’re gonna say yeah so here’s what we do and in fact your your group is great um for like you know what we’d love to do is is

provide a very very uh you know a special offer to anybody in the group who might want to use our services and stuff like that is that available right and yeah again you can even get the admin to post this if you have to like every group is slightly different some of them say oh yeah on tuesdays you can promote everyone okay whatever other one says no we don’t really allow promotions no no no worries at all i’m just wondering if you know you could even protest saying hey you know and then that’s where you can even offer to the admin of the group again if it’s local it’s a local group they’re a local person tell you what would you like me to give you a free cleaning at your home i can come up and clean a room or two to get to know us learn about what we do and then if that’s cool from there um if anybody asks questions about carpet cleaning i’ll answer it and i’ll leave an offer for them that’s a good starting point you can work it up from there um but you when you do get to do a post it’s a non-salesy post you’re not posting a flyer you’re not posting oh super special blah blah blah no no no what you’re going to do is showing a bit of a before and after of a job you just recently did a problem you just recently solved um in the post you’re going to explain a bit about hey i just wanted to share this um one of our clients had a baby baby spit up all over the carpet they tried this and this and this and turned it bright pink we came in we were able to solve the problem just want to share that in case anybody has that problem here’s who i am i’ve been in the cleaning industry for 20 years i own this company blah blah blah blah blah again it’s not an ad you show some pictures and you tell a story and then if you’re allowed to then you make your unique offer to the group say and by the way um i know you guys are all you know a lot of new moms in the group here so if anybody wants to use our services um it’s been okayed by maryland one you know the admin or whatever um that you know i can give you guys this offer um if you if you get us into to do any any cleaning in your home um baby spit up or not um here’s what i’m gonna do for you blah blah blah and free free free right we’re gonna do that you pay for our cleaning um yep any more questions hit us up go to our website your website should be very personal should have your face on it should have your story on it things like

that um go to our facebook page just have those before and afters and those little stories of things you’ve helped everything you’re doing is just layering on top of each other and again none of this costs any money at all right so that’s the strategies that’s that’s the i could go on for hours but that’s the strategies do you put in the chat here if you think any of this even any one of these strategies will help you make make some more money in 2022 and maybe help recession proof your business um depending on what’s happening to our economy coming up so just yes throw one in the chat if that’s if that sounds like something that’s been valuable to you guys cool hey great thanks sandy thanks kate yep yeah i see ya cool so i’m glad you guys like that so so here’s what we’re gonna do here’s where you need to go

rewards nothing to opt into you’re going to get free access to the the guide that we just went through and you’re going to get free access to all of these other tools as well so you’re going to learn a lot from us you can go to our website on its own without the slash rewards and check out some of our podcasts check out some of our uh our past master classes and training sessions all we do is help carpet cleaners run better businesses um what we do know is that you know you that are on the call right now want to run a better business and the ones that aren’t on the call um are either too busy and don’t need to or don’t understand um and what i found is that a lot of carpet cleaners miss all of the basics they need to do um to run a proper business and then they wonder why they weren’t successful they bought leads for a number of years and then went and started another business or or got a job the ones that are successful are thinking from day one that this is a business i’m going to grow and sell someday not for the price of the equipment but for the value of the business there’s a reason why i was able to sell a two truck operation for half a million dollars in cash and prizes as we say um in the middle of a pandemic it wasn’t because i had a half a million dollars worth of equipment in fact the equipment was valued at you know lease costs and and and that kind of thing it had nothing to do with that it was the value of the database the value of the marketing positioning the value of the profit coming in every day to the company um regardless of who owned it so that’s what we teach you that’s what we do um if you need any help with any of that here’s where you go go to schedule what you’re going to get there is um first rima on the call here she’s going to reach out to you and she’s going to learn a little bit more about your business of a 5-10 minute call um if you can’t get on the phone we do you can we give you a form to fill out but um you’re going to learn about your business a little bit more and then we’re going to put our research team up in you know to work for you it’s about a 500 value right there alone because what we’re going to do is we’re going to go check your your entire online presence your entire competition’s online presence in your local marketplace we’re going to make assessments about you know what you’re doing right what you’re doing you know not quite right i don’t like to say wrong but what can be improved upon things like that and then all of that gets handed to me i spend a bunch of time looking at all of it for you and i charge 495 an hour to consult for the businesses i consult for carpet cleaners and otherwise to help them get all of these strategies right in their business i’m going to look at all of that for you and you and i are going to get on a call and these calls usually last about an hour and we’re going to go back and forth and we’re going to we’re going to i’m going to show you give you a step-by-step plan of how to go from where you are to where you want to go we’re going to actually open up that spreadsheet and say hey what was your revenue this year what do you want to be next year here’s the plan here’s how much it costs to land in a

client here’s all of it you know and then if you know our digital marketing agency carpet cleaner marketing masters if you want to hire us to do some of the pieces for you build world-class websites set up your um your lead nurture and automation so that whenever anybody comes to your website anybody comes to your social media anywhere like that they’re they’re actually being nurtured and spoken to properly you you have a way to chat and text with them um you’ve got an immediate form-filled callback so as soon as somebody fills a form it rings your phone you press one and you’re talking to them right away so you got that immediacy that everybody wants nowadays any time it takes longer than 15 minutes to get back to somebody even if it was just an email or a form fill or a chat um the chances of them booking with you drop by 70 we have tools and systems in place and our tool called carpet cleaner lead pro all designed to help carpet cleaners become more successful we’ll talk all about that but that’s just even that’s just a part of our base program with our marketing so we’re going to help you with everything we can if you want us to and otherwise you’re going to leave with a step-by-step plan of what you need to do anyways to grow your business whether you have other vendors helping you or whether you want to consider using us down the road so you can get on that one of those calls one of those strategy sessions by going to schedule and again i’ll go back to that previous slide you’re going to go to rewards and get this entire kit so hopefully that’s been valuable to you got to bounce off we’ve been pretty close it’s uh an hour and 20 minutes um got through this so that’s not bad kind of close to my my expectations there if you have any questions at all i got a bounce rima is going to stay in the chat for a few more minutes you can ask your questions there you can reach out there is a button in the chat at the top called schedule strategy session if you want to jump on one of those right now we don’t have a ton of them there’s only a couple of hours from here and there in my my upcoming schedule that i keep available for these obviously there’s a lot of time and attention that we give to these so and we deliver a ton of value it’s not a sales call it’s a it’s just how to help you build your business better so if that sounds exciting and intriguing to you jump on one of those calls and thanks so much for attending and keep an eye out for the next

master class thanks so much for joining everybody i really appreciate it i appreciate all the comments in the chat the back and forth that’s been going on with rima and everybody so we look forward to talking to you next time with another great powerful marketing strategies to help you grow your carpet cleaning business to hundreds of thousands of millions of dollars a year whatever level you want to take it we know how to do that we’re here to help thanks so much take care

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Solving The Biggest Carpet Cleaner Marketing Challenge

Solving The Biggest Carpet Cleaner Marketing Challenge


Solving The Biggest Carpet Cleaner Marketing Challenge

Growing your carpet cleaning business can be tough. And the biggest challenge we face with marketing our service as a carpet cleaner is getting potential customers to book with us. Here’s how you can solve this problem and get more customers and fill your schedule!

Topics Discussed:


Why the biggest marketing challenge facing your Carpet Cleaning Business is NOT's a lack of lead conversion & how to solve it.


How you can TRIPLE the conversion rate with all your leads


Why do you have to follow up with your leads in 15 minutes or less


A new way to engage with your customers & prospects that will make them LOVE you and 10X more likely to book their service call with you vs the competition


How to automate your follow-up using systems & A.I.

Audio Transcript:

in today’s training, we’re going to be talking about solving what i consider the biggest marketing challenging challenge facing carpet cleaners home service companies restoration companies things like that and also just just anybody in general that deals with the public and business depends on how your business is set up as we go through this you’ll really get an idea of what i’m talking about here so it it is a big problem in the in in the world that a lot of things have shifted i’ve kind of alluded to this a couple times in past webinars but i wanted an entire you know an hour or so just diving deep showing you exactly how to solve this problem what the problem is exposing it and then how to solve it welcome to the carpet cleaner success podcast a show created to inspire carpet cleaning business owners to build their own thriving residential and commercial cleaning business your host john clendening has built and sold successful cleaning businesses for multiple six figures over his 30-year career and is the founder of carpet cleaner marketing masters a digital agency that turns your online marketing into a lead generation machine tune in as john shares proven tips strategies and expert interviews to help fast track your success in the carpet cleaning industry you’re carpet cleaner small business owner you’re serious about getting better results in 2022 then the next 60 minutes is going to be what you need so i’m not going to spend a lot of time on this most of you guys have been on webinars before you know me but um so ultimately i have worked in the i’ve owned small businesses since i was my final year in

high school was the first small business i owned and i have been gainfully self-employed ever since i’ve bought and sold grown and um and sold off many many uh service businesses in the cleaning space i started with um and that kind of thing but i also have an amazon store that uh sells products and a bunch of other stuff as well so i’ve been heavily invested in the marketing mindset and i’ve been teaching this stuff for over 15 years as well and in the carpet cleaning space we work with hundreds of carpet cleaners speak to at least thousands of them a year from trainings like this to events i attend to um i have a personal network of well over six or eight hundred carpet cleaners that i reach out to and chat to on a regular basis have for decades and that kind of thing so i know the industry while i’ve owned the businesses and i’ve only i’ve had the employees manage the employees watched all of that change and watch marketing concepts and strategies change with while the psychology and methodology doesn’t change it it’s a matter of tapping into human psychology and emotions so um so that’s sort of my little background uh recently i sold my final um my final business that was brick and mortar as you call it i guess um because a digital marketing consulting agency is more virtual uh but i finally sold that last year in may in the middle of a pandemic as they say uh and just uh what would be considered by some a small carpet cleaning company um we did carpets and ducks and a whole bunch of other stuff but um and uh generated over half a million dollars in selling that and it was well worth the value to uh um to the buyer carl because um it was he got fully loaned the loans he needed and stuff like that based on the

the asset equity of the company not any of the equipment that was all you know basically fires and out kind of write off stuff but the actual database the marketing positioning the local positioning and things like that the call volumes you name it the marketing assets that were in place the reputation assets that were in place so all of that stuff is what you need to know and need to grow because someday you need to sell your business you never want to walk away the majority of carpet cleaners i talked to that have never thought of this maybe get a couple you know 10 20 30 50 100 000 for the equipment they’ve got and if they were smart maybe they bought a strip mall and put their shop in one of it and have now got built themselves an asset but most of the time they don’t even have that and without a corporate job they don’t have their um you know they don’t have a pension or anything like that as well so the ultimate goal of business is to earn the money you want um hire the people to do the job for you if that’s your goal and then um exit out as being you know the number one provider in your marketplace having that that local authority that allows you to sell for multiples of what other people would possibly exit for so all of that kind of always plays in the back of my brain and always did for the 30 years of my my my carpet cleaning business career as well so um here’s just a few of our clients um just some of the stuff that
we’ve done many of these have been with us for for many many years some of them decades like over a decade or so prior to even having a full digital marketing agency we did we did marketing for them back in the days of yellow pages and stuff like that as well some of them newer but yeah um that’s that’s what our goal is we want to make um our clients

the top in in the carpet cleaning world top carpet cleaning brand in their local marketplace so they attract the best clients can charge the top rates and are booked out weeks in advance so they’re not the discount providers most of the clients we work with whether it’s carpet cleaner or any other industry are not trying to ever be the discount guy we typically avoid taking any of those honest clients as well it’s a different mindset the the growth needs a lot more owner attention it seems easy to be a commodity hey this guy’s 89 i’m going to be 79 and and then wondering why um you can’t pay for new equipment you can’t pay for good marketing we’re actually talk about ways that you can out market your competition by understanding that psychology as well so that’s going to be a core part of what we’re focusing on here today so let’s move along here oops i hanged the what tab i’m on and got myself all lost okay so what is the big spit what are the biggest challenges when it comes to to marketing your business and i’ll tell you the ones that we hear a lot and i’ll tell you why i think it’s not the case so not enough leads now in the case of some people that are brand new like bruce you’re on the line here i’m one of our newer clients and bruce is really really new to running a business um like he’s under a year in the in in in the business so obviously developing different lead sources is going to be critical to people like that but typically it’s it’s you know we hear about it being not enough leads and i’m going to challenge why i don’t think that is necessarily always the case so when you’re just starting out you need to have a mix of sort of guerrilla marketing grassroots stuff going out all

the outreach that i used to do like i did a hundred thousand dollars in my first uh um well first six months of business ended the year sixty thousand dollars in 19 well first carpet cleaning business 1995 by the end of my first full year it was over a hundred thousand dollars and there was no internet i hadn’t even gotten into the yellow pages until the last few months of that year yellow pages was the only place for people to go so what did what is what did we do to get in to get those kinds of sales um there’s ways to generate leads that has nothing to do with just running you know ads um there’s ways to physically force that as well we won’t be talking about that here probably talk about that next month actually it’s a topic near and dear to my heart but we also find that people say that the quality of the leads are really low um so you’ve got a really low lead quality and there’s ways to to deal with that as well you can always improve your messaging and up your lead quality but i don’t believe that that is the main issue as well um the lead costs are too high or the roi is too low so if you’re actually tracking this and what we do find is a lot of people just don’t know how to track this properly but if you’re actually tracking the source of the leads um especially in a paid platform or whatever and determining how many actually became bookings and you’ve got different ways of managing the dollar value you get from each customer there’s ways to play with that again i tend to push back and challenge that a little bit depending on the source there are some sources where the the roi is too low but you do need to be thinking about the lifetime value of a client and the referral value of a client not just the one-off value but that’s a different conversation as well um but a lack of

clear tracking is what i’m talking about here as well is we do find that people just tend not to track source specific leads and relate it back to the specific roi from that source and and and that and then there’s always too many options and and i agree with that as well but um but i do ask the question is lead flow really the problem and in most cases it’s not you’ve got everything from seo it takes time to generate but it will generate local service ads if they’re available in your area can generate leads at a at a profitability and i’ll teach you how um direct mail always a great way you just got to be strategic about it but direct mail works brilliantly for your database direct mail works brilliantly for your staying in touch with your strategic partners and and large accounts that refer you a lot of work direct mail can can be a compliment to your digital strategy your website will generate leads fully signed up vehicles that look snazzy in the marketplace um just the branding in general or or billboards i know um john that’s on the call here he’s got actual billboards in town um that just stand out like crazy and attract a lot of attention and that that generates an amount of awareness and amount of lead flow google ads are always a great option as well um anytime you’re paying for ads you’ve got to have that balance between how can we how can we get the maximum value out of the client how can we target the right client but we’re going to teach you how to land more of them as well facebook ads have become really important more of a disruptive ad platform than a targeted so targeted we always say with google ads is they went searching for you so and google ads can include youtube pre-roll videos and all that as well because it’s all part

of the same platform but they they went searching they asked to find information about what your what you’re going to present your ad in front of the ads are targeted to the keywords they’ve typed in facebook not at all facebook is you try and influence the right demographic and show them so part of its awareness part of its lead gen um part of it is is you know again trying to get people that are active and interested right now and there’s a lot of psychological influencing going on with facebook and things like that but it is just a matter of trying to to influence a lot and that’s why facebook charges per impression whereas facebook google charges per click and then google local service ad charges per lead that actually fills out so all different ways of getting it and then referrals and repeats in your referral network there’s just lots and lots and lots of ways of getting of generating leads and in fact our full digital dominance method talks about all of the different ways to generate lead influences leads more high conversion websites personalized things like that um all help when people end up at the website but building that awareness and into into the into your messaging making sure that you’re marketing your reviews you’re asking for feedback from clients and then marketing that feedback as well you just want to drip upon them everywhere while you’re amazing and why everybody else thinks you’re amazing and there’s ways to do that and then you expand expand your visibility as well and all of that um all of that together becomes our digital dominance method but i’m going to show you something that takes that everything that we’re talking about here and puts it on massive steroids so um the other thing is um where do you get your leads from and we talk about this with every

single one of the consulting clients i work with and every single one of um of our current clients when we when we hop on monthly or quarterly calls we’re talking about this kind of stuff as well so you might be doing some paid ads on facebook and google maybe some instagram like overlapping and even possibly youtube really good strategy with the right budget you definitely want to be ranking organically that takes a while but you want to be doing that you want your google maps rankings to move up organically as well there’s ways to influence that but you know you want to get leads from all of these sources you want to get leads from social outreach so online groups sharing projects you’ve recently done properly you want to have awareness ads going as well out on display ads you might even get to the point where radio is helpful um that’s at a bigger budget and and there’s a reason why some companies can afford that and some can’t and we’re actually going to explain exactly how that is and for some of you i think the light bulbs are going to go off and going oh now i get why those companies are able to do all of that um so and then you do want active repeat and referral campaigns and programs in place and active means they literally are um set up and mapped out and flow in the way you want they’re going to get an email they’re going to get a phone call they’re going to get a mailing they’re going to get a follow-up they’re going to get this and you’re going to create a pace of making sure that that is active so that you do generate more repeat business and more referral business over time so strategic partners are huge who are the people that can refer people to you um who have customers that are
similar to your customers and how can

you work with them and and you know share some value so what are things that you can do for them in the carpet cleaning space flooring stores interior designers realtors don’t just stop there spas like um hair salons you go to a high-end hair salon almost every single one of their customers is an ideal carpet cleaning customer are a woman usually between the age of 35 or 55 maybe slightly older um college or university educated decent income and you know good discretionary income obviously if they’re in a high-end salon things like that that’s that’s more likely they’re the ideal client why not make that jv relationship with those people and see if you can have your message go to their clientele as well we we’ve done it in the past with mercedes dealerships for carpet cleaning chiropractors um wellness clinics all kinds of stuff um i’ve spoken stood in front of monday morning realty meetings more times than i can imagine for five or ten minutes just giving tips and ideas and then handing out business cards at the end never selling our services selling our knowledge um and um anyways website conversions retargeting anybody lands on your website should be followed up online directories there’s hundreds of them neighborhood marketing uh brand marketing and authority building all kinds of there’s a million ways that you can be getting business but as i said what do i believe is the actual biggest challenge facing carpet cleaners small business owners personally from our data and from talking to literally thousands i know i know for a fact that it’s it’s unconverted leads because here’s the problem 50 to 60 of inbound leads tend to stay unconverted so even the people that say oh i’m

amazing i booked 75 of my jobs if we listen to all the calls and look at the back end that is simply not the case um what we do find out is it’s much lower than what they think it is um across all platforms 90 of web form fills um in most cases do not turn out to become a client and there’s a reason for that it’s just very strategic it’s it’s just human psychology so uh and and what you know there’s a couple reasons why we’re gonna we’re gonna get into why that happens but here’s a few of them right now what we know is that leads that are not followed up with within 15 minutes go cold so a lot of companies we work with they get all of their inbound leads and they have a routine in place whether they’ve got a staff member that does this or whether um whether it’s the owner operator doing this or not they’ve got a routine where twice a day they check their inboxes they check their lead sources um they maybe pop on facebook every so often and see if anybody’s chatting over to them over there and there’s all different kinds of ways to talk to people but um but yeah if if it’s over 15 minutes they tend to go cold to go to the competition because he who answers the message first tends to win and i’ll show you the numbers on that so so that is a common that’s that that’s old school that all that used to work in the day we used to do that in the day too check your email in the morning check your email maybe after lunch and maybe one time at the end of the day before you lock turn off the lights and things like that but there’s ways but the customers tend to not want to sit and wait that long anymore now if it’s a repeat client sure all bets are off because they want you they’re waiting for you but if it’s somebody who’s never heard of you before

uh don’t be so vain to think you’re the only one they’re reaching out to um the average customer needs to be followed up five to seven times before booking um and that’s i mean there are some people that are ready to book right away and there’s ways to influence that as well the other people need something very specific needs some very specific psychology i’m gonna show you what that is as well and today’s consumers actually prefer to interact by messaging text messaging um versus phone calls or emails so we know email open rates are pretty low so it doesn’t mean throw the baby out with the bath water and don’t do it it just means do it strategically but also make sure that you’re you’re you’re kind of a multimedia approach you’re going across different modalities so you’re you know you’re thinking of different ways to communicate with the the same customer um to to get their attention and to get their attention over again so here’s here’s what the solution is you need to be leveraging marketing automation to follow up with the web forms within the first two minutes um and you want uh via phone email text message and other and i’ll talk to you about that um automated follow-up so that you you have every prospect is is in touch you’re in touch with them at least five times and you engage with them in two-way text messaging so and we’re going to talk about that and why that’s important because you know some of you this is intuitive and if you like you can put in the chat if you if you text message like a lot of your clients like what percentage of clients of your of your new leads maybe not your existing clients that might have your cell phone number for example but of of new interested people are you actually

messaging by chat or text you can throw that in the chat here i’ll take a look over at it and see what you guys are kind of letting me know perfect so bruce is saying that he’s got he’s he’s finding that it’s about 80 and again as i said bruce is one of our newer clients and he is bang on um because we’re finding that and some some of you guys are saying 20 and stuff and you know so keep that in mind um because yeah we’re finding that the shift has already happened so that that is one of the shifts you got to take away from this is giving people the opportunity to text message um or chat like two-way chat but i’m going to explain to you why i’m not even a big fan of 2a 2a chat as much as i am um specifically text messaging but we’ll talk about that here as well so but um i’ve shared this on a couple recent webinars if you’ve been on it but we’ll do some simple math here just to show you because this is um this just shows you um some conversion rates i’m going to get into some live examples as well but this is just the generic um you get 100 leads that come in and they come in save to your website so who cares where they came from what if they were again from thumbtack what if you’ve got facebook ads running google ads running you know you name it you’ve got all this kind of stuff going on and um and and you’ve got 100 leads that land on your website i can tell you from personal experience the average conversion rate um just from listening to phone calls and everything else like that um is about 30 from people that actually reach out to you and i can tell you that the outreach is even is even um not as great as it should be if the the mechanisms for outreach aren’t designed into your website the conversion stuff we had a whole webinar on designing your website for proper conversions back a

couple months ago and it’s on our website under the free training go take a look at that but ultimately if you want to run the math get 30 bookings in this scenario this is an average carpet cleaner average ticket of 325 bucks so those 30 bookings from 100 leads is just under ten thousand dollars in work right so if we take that and say let’s get that conversion rate up to 70 with all of the stuff i’m going to share with you today now you get it up to 70 we’re seeing that across the board in our clients in the background is that 65 to 75 on a high end percent um you can get um we’re seeing that the uh from people that actually reach out to actually booking um for the ones that give us the data and help us track that we’re seeing that that is the that is a common increase from low 30s people that are really good we see them in the low 50s on on this conversion rate over here but getting them up to 70 see what that does to the numbers nothing else changed you didn’t spend an extra dime in marketing you didn’t spend an extra time in lead sources and you are now almost three times more more revenue two to three times is what it works out to um increase in sales revenue from the same volume of leads and there’s a psychological reason for that so um again that’s why i call it simple math so what we’re talking about is making every lead that you get way more valuable so um put in the chat what some of your key takeaways are so far you know um what you’ve kind of gotten out of this that you know we’re talking about automation we’re talking about conversion rates and lead value and

there are some strategic ways we’re going to show how to do this but what have you gotten so far about some of the numbers and data about people needing to be followed up five times and having to contact them within 15 minutes is that what you’re seeing in your own business as well that if you if if you wait for a while to call them some people that you talk to go you know what i’ve already found somebody else you know for example the old way of doing things where you’re not being proactive so if you’ve noticed that we’ve got a few yeses coming in yeah yeah yeah for sure and that’s what we find as well is the exact same thing is that there’s you know you might get some people that are waiting on you because your marketing message is so great that they go no i want these guys period and i’m going to wait on them the rest of it is is you know hey i like these guys but i’ve got two or three choices and i just want to solve this problem i’m moving on with my day i want to solve this i don’t want to wait around so that’s that’s what we find as well so oops so let’s talk about solving this problem okay so we’re going to go through the three key triggers on this and then we’re going to get right into the actionable events as well and show you exactly what you need to do so three triggers the first one is engage how your customers want to be engaged and this is becoming really important 98 of all text messages are open that’s just national stats right now so we respect our text messages more than we respect email and even phone calls the number you know the number of time phone calls just go to voicemail um a lot of people go i don’t know what that number is or i don’t want

to pay attention to that right now and they don’t pick up their phone but they respond to a text message um so 98 of all text messages are open 95 for text messages are open and responded to within three minutes that’s great for us to know and what’s more is consumers are five times more likely to send and receive text messages than phone calls so there’s an entire generation that is hey text me first don’t just call me right and it’s it’s sort of like um i think it was a hint from heloise i saw years ago that basically said finally technology has caught up with decorum why do you think that you should be able to interrupt somebody’s day somebody’s activities what they’re doing and why they’re doing it because you feel that you’re so important that the call should be picked up and that doesn’t matter if it’s a family member a friend um or or again a customer and that kind of thing so businesses obviously we live and die by customers so we should be picking up the phone every single time it rings but um but consumers they they don’t they don’t necessarily have to so if you’re you know if you’re trying to call them back um we’re going to talk about that but it’s going to be you know you’re going to find the text messaging is probably going to be your number one source following up quickly lisa and i have followed up with in 15 minutes go cold we know that but here’s the actual data a follow up within five minutes has been statistically shown to be 20 21 times more effective than calling after 30 minutes so more effective means that um if you follow up within five minutes they’ll answer you because they’re still in that mode um you have a a much higher chance of of booking with them 50 of leads in in in our space say that they

tend to go with the vendor that responds first so that’s important to know as well so and then after five minutes the odds of um qualifying a lead drop by about 80 percent so there is a massive amount of magic that happens within that first five minutes and i know what a lot of people are saying is well that sucks because how am i gonna ever make that happen um some people have these systems dialed in beautifully internally with staff members and payrolls and budgets um i’m going to show you a way that can help that a little bit along now and and minimize uh the need of expanding that budget too much i’m not trying to get anybody fired on this there’s ways that our our office staff can can do other things but in a lot of cases the person that’s answering the phones is also dealing with some dispatch work they’re also dealing with some customer follow-up work they’re dealing with a bunch of stuff so they’ve got a lot of stuff on their plate that’s why if an email comes in right now they’re not going to turn their attention directly to it because they’re on the phone with somebody else they got three other calls to call back perhaps and then they’ve got to go make sure they know where the crews are how is all that going to happen when an email just came in or a text message just came in so i’m going to talk about that as well because that is the the core advantage of levering automation and leveraging ai as well so not just automation but we’re in that world now where we can actually leverage some really cool ai as well so the ideal outcome is this here’s here’s how we run an ideal business every lead um gets an email and a text message back within 30 seconds of them

messaging you or less and someone on the phone with them from your company during business hours within five minutes i know some companies that actually have this set up where when they’re not available they use like a jill’s office or one of those kinds of services to 24 7 somebody is on the phone with them getting back to them from emails and sms and with the right automation that that call center gets a message i know people that have just hired um stay-at-home moms and say hey i’ll i’ll pay you for every booking you you get me so you know twenty dollars thirty dollars whatever that is so if they’re already at home anyways and today they book one tomorrow they book five you know decent decent money there um and it’s just based on when the phones you know or when messages come in and then calling them back and talking to them or messaging them back and talking every lead that’s followed up with at least seven times um uh every lead is is follow up the ideal income is that they’re followed up at least seven times via email sms and phone and this isn’t an or this isn’t an or that’s an and statement until they book or tell you that they’re not interested and that’s the core you continue to follow up with all of your lead sources until they book or tell you they’re not interested slash unsubscribe so and that’s that’s important so do you think if you followed up with every one of your leads in the way we just talked about so within seconds of them reaching out to you and on all platforms on every source um and using automation and assistance to do that and then actually able to get them on the phone within five minutes um or at least having that

booking conversation within five minutes while there’s it’s still fresh in their mind and they haven’t moved on to one of your competitors do you think it would actually help you convert more and we’re not even going to get into scripting right now on ways to actually make that conversation very very psychologically strategic but write that alone just put one in the chat if you think um um if that’s going to uh if that’s going to help you yeah yeah and even yeah we got yeah great thank you we got a bunch of ones coming in bruce said earlier that he was thinking that three to four times um he’ll keep working on the seven to eight times um and good good takeaway bruce um you know thanks for being so engaged you know anybody else who wants to kind of keep chiming in remus monitoring the chat as well uh but yeah absolutely it really is important um the number of touches like even in our marketing it’s like there there is sort of a sense like some people just you know think of those people that turn around and say for example um i’ve got kind of two tangents to go off on here for a quick second one of them is that people say um i’m interested but i’ve got to talk to my wife i’ve got to talk to my husband i’ve got to talk to my boss if it’s commercial i got to think about it i’m going to call around right those people are interested but right now it’s a soft no right or a soft maybe those people need to be stayed in touch with if you go in the world of that didn’t have automation existing what should you be doing with those go if any of you have been involved in multi-level marketing before you know that they all teach you about the tickler file like reach out to somebody then reach out again and reach

out again and it’s never like there’s there’s times that that’s 15 20 times before they go you know what yeah i’m interested now again if it’s done meaningfully well and done in a strategic way it should never come across as a pain in the butt if it comes across as a pain in the butt to to some of them they may not be your ideal client if it comes across as a pain in the butt to a lot of them then your messaging is wrong so it is really a matter of and your timing and your your strategy is off so if you get the strategy right it works brilliantly and there’s ways to stay in touch with people consistently ongoing you know there’s ways to stay in touch with your leads that never converted for for years until they either unsubscribe or finally use your services if it’s done strategically well so we’ll talk about that as well oops let me click over here so i can move along so here’s what it actually looks like notice that we’re talking about carpet cleaner lead pro here so that’s our our tool that we have we have built that that’s built by our team and our company our dev team um and uh um ahmed and and and his uh and his group there’s six of them on that that side of the development team that that work on this for us all the time and continue to build out really really cool concepts that pop into my brain and um that can fit into the technology and the ai flow so but ultimately we’re going to break this down i know it’s really hard to see but we’re just going to kind of walk through this a little bit but um carpet cleaner lead pro allows regardless of lead source a way to message automate communicate stay in touch and um have a better chance of converting your cl your your leads

to clients then then then not having any of this in place or trying to hack together some sort of manual process that normally works for a little bit and doesn’t continue to work after people just stop doing it and it’s it’s it’s if you’re the owner of the business and it’s your job to do it you’ll stop because it just feels grueling if you task it to somebody else unless you monitor it very very specifically they’re going to start slacking it’s better to have it automated and make it super easy for them just to engage so here’s actually one of our clients this is a multi-million dollar carpet cleaning client so here’s their actual math so i’ve kind of blurred their name so you don’t see that but here’s their actual math on this and the math is very very specific they we generated in a month 599 leads um 10 000 total investment they spend a lot of money on on paid ads and and other ad sources and other lead sources and stuff like that so that is their fee with us including all the paid ad fees and the management fees of all of those things generated 599 leads on an average of about 18 a lead in carpet cleaning that’s pretty good um anywhere anywhere around twenty dollars a lead across the board is great uh some some lead sources you’re looking at forty and fifty dollars an actual lead so this is just leave this in the book job this is just the lead um other sources you’re you can get down around 10 12 15 bucks but if you can blend it all in at about um about 20 a lead then you’re doing pretty good so that’s that’s definitely the way to think about it um so and we we break down where they’re coming from and all that kind of stuff as well but if we kind of go through and look at what that is

so conversion rate they were averaging 40 um 39.65 if i remember accurately when we ran the data on them so they averaged 239 bookings in in a month when there’s 599 leads going to them the average ticket is 350 bucks it’s actually just a little bit over 352 something um and it varies different times a year slightly goes up slightly goes down but 350 is a decent mark to aim for um in a home service business carpet cleaning pecifically uh so 83 000 in revenue generated from all of the marketing efforts that we’re involved in that we we can track so there’s ones that we just can’t track but that that ultimately we knew that again of their million dollar business we’re responsible for about that much um driving that much of the business to them so projected roa eight to one and if i tell you that you’re gonna get an eight to one roi for every one dollar you put in you’re gonna get eight dollars back you’re gonna be a happy camper and that comes from you know a really good ticket price and even but i consider that a very low conversion average in the old days low now and i’ll show you why so take the same number 599 leads um so we say that this month here got duplicated it didn’t we’re now we’ve now um upped their actual conversion rate to 65 and we’re still working on increasing that
that may be the cap we’ll see but there’s little psychological elements that we can add in as well that can really help teaching people how to answer the phones better or call back better message better script themselves better things like that there’s ways to

do that but they’re up to 65 um conversion rate now and that’s the important part so if we go back to that previous month where they only got 599 leads but they were able to continue to get the 65 booking rate um that they are now enjoying same average ticket now we’re at 136 000 from the exact same volume of leads and the exact same spend so a 13 to one roi so that difference it’s almost double like it literally is and you just think of it nothing changed but this the percentage of people that booked and that’s that’s the core message here that you need to kind of understand is um and dan kennedy if you guys don’t know who dan kennedy is start following dan kennedy the gentleman almost died a few years ago um and he’s kind of back at it again but i have been personally mentored by dan kennedy over the years um spent a weekend with him at um um in in disney uh him and and the rest of the glazer kennedy um uh gkic it’s called group but dan kennedy writes an amazing amount of books for us for small business owners um on exactly how to do what we need to do and he’s he’s just considered the godfather of direct response marketing and you know customer psychology and just he’s also considered the godfather of harsh truth he does not sugarcoat anything if if what you’re doing is stupid if it’s idiotic he’ll tell you it’s stupid it’ll tell you it’s idiotic he’ll show national campaigns that are just stupid and idiotic he’s been brought in to consult on massive massive massive multi multi multi hundreds of

millions of dollar campaigns and stuff like that and um just told them to throw the whole thing out it’s not even worth looking at start to start again and one of his best comments is the business that can spend the most to acquire a customer wins and just think about that for a minute so you wonder why again i’m saying like that radio ads oh i can’t afford radio ads but there’s people in the marketplace that can in your own service category that can why can they well they’re able to spend more to acquire a customer well why can they spend more to acquire a customer not necessarily a lead problem it’s a conversion problem and then a pricing and upsell so if you can make enough money by changing the messaging the psychology the delivery the experience everything about your brand that they see becomes more aligned with what they they actually truly want if you can change that and you get more business and it’s not at a discount you now are able to spend more to acquire more customers than the guys at a discount i know companies that went bankrupt getting two in jobs from groupon in carpet cleaning oh my god groupon’s around i’m going to do groupon and they these super deals the super discounts that they have to apply two and three hundred people bought the groupon and it made the company go bankrupt because they did not have the ability to make enough money at that discounted price and wait long enough for the repeat business a year or two down the road you know at full price and not even being attracting the right clients that would pay full price next time so

they’ll always go back to a groupon you’ve basically just gutted your entire business and you’re not able to spend the most to acquire customers so key takeaway right there is if you’ve got your business set up right that’s great so let’s talk about how to implement this thing um so ultimately what we what we call ours is smart forms so smart forms are we all know about website forms but what do we do differently with with with smartphones how what can you do with automation that makes the forms on your website smart so somebody ends up at your website i don’t care how they got there any matter you know from adwords to facebook ads to organic to they saw the side of your truck do you have a door hanger like you know you did postcards there’s a million ways email campaigns anything um just straight search um google my business whatever they land on your website interesting enough your website is con you know psychologically converting enough um personalized well enough tells the right things gives them the right messaging that they go you know what i’m interested i want to reach out to these people so they complete a smart form and we even include the way we do chat as a smart form as well so they complete some sort of call to action and they end up on some sort of thank you page and but where this actually starts to get smart is the automation that can be built into instantly on the back end of when that happens what are all the little things that can be instantly triggered one of them can be even like on the thank you page there’s ways to say hey um you know

there are some clients that like to have people self-book i disagree with that because now one they see your whole schedule they know that you’re free tomorrow which can set up a psychological deterrent well if they’re free tomorrow but they keep telling me they’re amazing that doesn’t make sense to me and it’s a disconnect so depending on the booking app um if they if it can be set up where they can do that um without seeing sort of every opening that might be an option i haven’t found one of those yet but what we do like to suggest is possibly soft booking so it’s like you know hey what what would be the ideal day and time or day and time window you know eight to eight to noon ten to two noon to four two to six what would be the ideal time window and date or day of the week that works best for you if they’re ready to go and have them fill that out as well there’s ways to do that on a thank you page to have them give you a little bit more information after they’ve they’ve asked their question ask them for something else afterwards so don’t make it too opposing all in the front end but ultimately what do we do with smartphone forms so want to make an appointment that should either be a pop-up or taken to a page where it’s a smart form so they fill out a form thinks that they think it’s a normal form that they’re just sending a message and someday you’ll get back to them and it allows you to communicate with them instantly um on the home page ask the expert hey you got any questions at all um we’re here just ask like let’s start making friends here let’s start building a list these should not be dead leads they should all of a sudden be in a lead funnel that you’re actively involved even if it’s the stupidest question you ever heard if they landed

on your website there’s a reason for it and if they’re a potential customer let’s talk to them right well we’re gonna make these smart and then also chat and it’s chat to text not not a two-way chat bot on your website i don’t like two-way chat bots because a lot of times unless you’ve got a full dedicated staff to sit and stare at them um they don’t get communicated fast enough that the person sitting on your website gets frustrated chat to text gets rid of all of that so and then we make all of these smart so what does smart mean smart smart means um smart forms top mean also smart connect so smart connect is basically um the second they fill out the chat um or they fill out the form on the website any one of the forms wherever they are the automation kicks in in a very smart intuitive and ai way so one of the very first things that should happen done properly is you should get a call right so you get a phone call at your office you pick up the phone so i don’t care if you stared at your screen checked your emails saw an alert i don’t care at all your phone rings you pick it up and it it says um you’ve got a you know a lead that just filled out one of your one of your smart forms press one now to connect with them that can happen during business hours and you’re instantly within within that five minute window you are now back on the phone with them and if for any reason they can’t take the call then um it rings and rings and rings hangs up you actually drop a voicemail and the voicemail hey it’s ashley here over at abc carpet cleaning i noticed

you filled out a form and looking for some more information i’d definitely love to connect with you here’s our phone number i’m going to give you a quick message back on on text and email as well so reach out to me whichever way works best for you right there’s a voicemail dropped so and if you can’t take the call at all the phone rings say you’re an owner operator in the field i strongly suggest you have somebody answering your phones all the time even if you’re the guy in the field never have it try to answer on your hip how are you going to be able to talk to the customer or order your coffee at mcdonald’s on the way through while your phone’s ringing it just doesn’t happen and you’ve just lost that person so i suggest you always have somebody answering your phones even if it’s that stay-at-home mom strategy but ultimately you have if you can’t take that call then you definitely want them within 30 seconds they’re gonna get a text message and an email right away and then the customer replies to you by text message boom you now know their channel they reply to you by email boom you now know your channel but you can still continue to influence all of these if they reply to you you know um you know would you like to schedule time on our you know a a service like this just a natural message
this is automated hi it’s ashley this one plum perfect heating and cooling um thank you for reaching out to us via our your for your service call so that could be part of the messaging right and you’re going to get a yes or no the no would mean they want more information no problem

we can reach out to you further answer any questions you have and discuss your needs um yes can again automate open up that form hey tell us tell us sort of when you’re looking at what services you’re looking at um and we’ll find a suitable time and get a hold of you so there’s ways that you can actually make this again ai automated so that you can take the 50 to 60 of the people that might just be coming through a one of just book um out of sort of the cue of needing more influence so that’s part of the ai as well and that can be done through um through email and through the text message done properly so and that’s what we call a soft booking so we talked a little bit about that i don’t need to spend a lot of time on it but basically you’re gonna get sort of their ideal windows of time and days um if they’re saying yes i want to book with you guys i don’t need any more information um and but you know here’s what i need kind of idea so again a lot of times on our um on our outreach forums on our on the website we even just say hey when do you need when do you need this this completed by give us that idea um but again if it’s in the chat and it’s automated uh and you’re not actively engaged with them right away then this could be some of those questions that that kind of go out back and forth a little bit as well um depending on sort of the way you want to use use an ai system like this but ultimately what we’re trying to do is we’re going to get every lead followed up within five minutes or less and if we can do that we’ve we’ve solved that one game that one part of the game now the other part is the automatic lead nurture follow-up what about those you know those people

that’s you know hey i need to talk to somebody or they just they don’t answer back when you message them and you just need to stay in further communication so all of this should alert you so we talk about that where you’re going to get all the alerts um when this happens you’re going to you’re going to know right away you’re going to get an alert with our system you’re going to get alert within the app so the app can be opened on your your desktop and can also be put on anybody’s phone just with the logins um and you’re gonna get the alert in-app just like normal you’re gonna you know if it’s on the desktop you’re gonna get a pop-up in in windows that says hey you’ve got a new chat started whatever you’re also gonna get the email and we can even set it up where you get a text message just on your phone saying hey pop back over to your carpet cleaner
lead pro you’ve got somebody looking to talk to you right whether that’s email whatever and we can actually even have it where all your phone calls root through there as well and then bounce to your main phone um there’s there’s tools that we’ve built that way where if you don’t answer the phone they end up with a voicemail message as well so if it rings so many times and you didn’t pick it up it’s in the system so there’s ways to play that game as well but ultimately what’s automatic lead nurture what are again that five to seven times we’re talking about so if you know if you’re actively able to sort of say hey yes this person booked that’s you know that’s a trigger that says so i don’t need to you know to ask them if they’d like to book anymore right um if this person didn’t book hasn’t been communicated with yet you talked to them but they said you know they didn’t say they’re not interested it wasn’t a hard no it

was let me think about it let me talk something those are the people that need to be dripped on what are some of the ideas on ways to drip on them showing them customer testimonials telling them your story the history why you started the business telling them about your technicians um showing any sort of charity events and awards that you’ve got as well um talking showing some recent projects that’s a reason to stay in touch with people for a long period of time if you know what they’re interested in or even if you don’t say in the carpet cleaning world say um you don’t take the you know you can take the automation to any level you want hey they were interested in carpet cleaning let’s talk about carpet cleaning from now on or you can just say hey once every two to three weeks they’re a lead that never booked they never got moved into the book column um let’s just stay in touch with them let’s every two or three weeks hey here’s a recent client we just did a cleaning for not sure if you’re still interested in the cleaning or not but i just wanted to share with you some of the results that we’re getting and their comments their feedback so not always a review but they’re just their testimony just their feedback that you got through the feedback system you want to get the clients comments and you can share one of those those case studies you know once or twice a month that works as a great email um just to show them hey we just did up some upholstery hey we just some tile hey we just did some you know um hardwood floor cleaning again for some of our other clients that are on the the call i know uh john wiley’s here and that he’s uh that’s a you know vehicle wrap and sign business so any of the carpet cleaners on the call if you need that i would

suggest you reach out to to john wiley at don’t drive naked they do amazing work but what their their clients showing them hey we just did a fleet for a ben franklin plumbing outlet here in town or we just you know on and that’s a reason to stay in touch with them that’s a reason to message them another messages are called spears so spears are messages that are just they’re usually text messages or a voice drop and they’re very very simple and specific hey i haven’t heard back from you um you reached out to us on our website i haven’t heard back from you are you still looking to go ahead with um getting some work done question mark very specific very short and normally gets a yes or no and again that yes or no can be put into other flows there’s ways to go really really deep with this um and we do that with with clients that want to expand their the the usage of the of their carpet cleaner lead pro for most of our clients it’s just a matter of let’s get some communication in front of these people let’s nurture a little bit longer and let you guys jump into the conversation but that’s what automatic lead nurture long-term follow-up is so if you think about it now we’re back to that original all the different ways that leads come in and now we’ve taken every single one of our lead sources and for no matter where they come from and i’ll show you a couple of new exciting ones as well and you put them in to the funnel you get alerted that’s
this whole section here they get the smart forms and the smart connect and you got the ai automation routing things back and forth properly based on what they say part of that ai is sentiment analysis so they don’t have to come back and say yes they can go sure yep nope whatever and again

ai is smart enough to understand the general sentiment of that um and there’s even ways to say hey if it didn’t get the sentiment at all if they said something that is totally off-base then hey i’m sorry um you know didn’t quite understand that or move them in a different path entirely and try and get them to actually give you a yes or no um but one of the newest things that we’ve added into carpet cleaner lead pro is we’ve worked with google to be able to get the google chat um and facebook messenger facebook messenger integration um is is is doable it’s it it’s easy it’s an api and facebook made that available as soon as they opened up messenger for for business within a few months after messenger for business they allowed the api it’s not great api but it works and allows you to have all your messages coming to one platform so they all come in one place you’re not bouncing around and you can message them back right from that platform um google chat is cool so it’s now called google google business profile um not google my business you used to be gmb now is ggbp but ultimately if you turn that on the only way to turn that on is you have to normally is you have to download the app on your phone so if you’ve got an office person they have to download the app on their personal phone um and then and connect the app to your google business profile logging in and all that kind of stuff and they have to have managers access and all that and then you end up with this button right here that says message and google’s saying that they might open up the chat to even be allowed to be done on on from the google listing on on desktop but right now it’s only on the mobile devices but 60 to 70 of our clients are starting on mobile anyways

so they see your listing they know your name they want to chat they can message you right there and that chat integration is one of our newest apis that we spend a ton of money on um but we’ve got that integrated as well so anybody who wants to chat right from there um pulls in and we’ll automatically start to start the conversation for you give you that window of opportunity to get back to them and um and let them know that at least hey yeah i’ve got it we’re gonna get back to you as soon as we possibly can and here we’re chatting to you on your phone we’re chatting to you right here we’re not you don’t need to be leaving you know staying on the screen on the platform on our website and things like that so um pop in the chat if there’s any questions you have at this point does that make sense are we are we sort of tracking you understand sort of how the world has changed and you know the kinds of things that we need to be looking at because we really really want to start dealing with the fact that people need faster answers business can’t be slow we can’t have messaging people back this thing that happens once or twice a day it has to happen instantly and um and even in off hours you can have it where hey nobody’s a you know um we’ll get back to you as soon as somebody’s back in the office kind of idea um there’s ways to make all that happen so yeah just put in the chat if you’re if that makes sense to you guys so just put a one in the chat as i always say if that works or if you got any comments that’s great as well awesome cool okay so we seem to be tracking well on this so that’s good so any question you guys have as we’re getting close to the end here um just respect your time we’re almost at an hour so you know how these go but remember what we’re talking

about um leads that are not followed up with 50 minutes go cold a follow-up within five minutes is 21 times more effective than calling after 30 minutes so waiting 30 minutes and calling is just all stats across across the service industry in general find that you’re 21 times more effective to have an engaging conversation that can turn into a job than um waiting 30 minutes 50 of leads will go to a the vendor that responds first so if you respond if the vendor responds first and they actually know what they’re doing in that communication then then that’s important and statistics show that 98 of all text messages are open 85 95 of all text message opened within three minutes so these are really key stats right here as well that we know that you have to be talking to people that are interested in you within seconds to minutes period one thing i do want to say about um about chat messaging so if you’re old school like me having run businesses for years you understand the value of a phone call a lead is normally a phone call and the ones that get the most priority the ones that call in and talk to you everything else is sort of yeah i’ll get around to that that’s that other channel but people that call in um i know what to say i know how to influence them i know how to sell them i know how to you know answer their objections and all of that kind of stuff as soon as it becomes chat or an email chain back and forth ninety percent of that knowledge goes out the window how can you influence them when you talk to them you can influence them with psychology you can influence influence them with neuro-linguistic programming there is ways to influence people and say hey just to get them to get one thing out of their mind and something else into their mind right so

if they think that all carpet cleaning is 99 and you can you start off a conversation on a script saying hey you know thanks for calling um you know how did you hear about us or were you referred to us by a friend no no i just found you online okay that works too you’ve just told them that most people get referred to you which changes the influence and then you say um okay well let me tell you why most people who call do choose us to be their carpet cleaner you state that in the beginning of the conversation somewhere once you’ve gotten some of their information well when you turn around at the end and you’re not 99 and they think that that’s the price that carpet cleaning should be hopefully what you’ve told them is why most people call choose you and now at the end of the call they have that cognitive dissonance they they um they can’t understand why you know their brain pauses for me to go i just was expecting like this commodity price i thought all carpet cleaners were 99 and they don’t get that well you’ve influenced them with these little strategic conversations that’s hard to do on on text you have to learn how to have a meaningful conversation on text in short one and you know one sentence two sentence blurbs and you have to have that scripted ahead of time so even your staff that are answering these need to understand that when it’s not somebody’s just ready to book and they need more information you’ve got to find a way to either get them on the phone or you’ve got to find a way to automate that information back and forth have you checked this video out on our website have you seen this have you you know wobbled there’s ways like that there’s ways that we can actually help you um if you’re having a problem with that teach them so you don’t just answer the you know how much for a 5×7 area rug

5723 thank you that is entirely the wrong way to to to sell by chat just so you know so well you know do you think this will make money for you will it help you um convert more leads and grow your business if you had systems like this set up yep just put one in the chat if that makes sense to you as well if you think you can actually grow your business um just getting some automations in place cool we got a bunch of ones coming in awesome so um yeah and i i i don’t just believe it i know it i want to show you an example another example um why i do know this so recent client case study first quarter on carpet cleaner lead pro october to december 2021 right so clients been with us a while but they added we added carpet cleaner lead pro um it’s um it’s typically an upsell in our service some people um it’s part of their package but a lot of times you know the development of it different there’s different levels of carbocation elite pro as you saw when i talked about the way we can scale the automation to extremes there’s some levels of that that are um again more involved by our team and not just the base price because we’re actually creating and recoding a whole bunch of stuff but um just so you know for that software it’s a software as a service that we we provide but again it’s just a matter of figuring out your own automation if you’re not having a conversation with us about that but lead conversion was exactly 31 um and we were able to change that to 65 percent and growing so not the same client we talked about before this is just a new client that we’re talking about here this is their um

they’re much smaller client 367 leads in a quarter and that’s their total investment over a quarter so just over two thousand twenty two hundred dollars a month um to generate that many leads and again their average ticket is quite a bit higher they’re in a higher end area they’re really good upselling it’s 415 bucks um so that’s really good in the car anything over 400 in carpet cleaning as an average ticket um in residential is really good so we do i’ve got some clients that are way higher than that but 400 is is a really good benchmark to aim towards as you grow your business so we’re talking 98 000 in work in that three months 15 times roi which is a great roi and um so the new revenue captured versus what based on their previous conversion rate prior to sort of implementing all of these things because everything was just manual before it was the owner following up at the end of the day um trying to get on the phone with people he was in the truck with one you know technician there’s another crew on the road and basically most of it was just done on the hip and having some of this automation um and and all that and actually stay-at-home mom was was
brought in to uh to to answer some of the calls and messaging stuff like that that’s a net gain over that quarter of 51 000 that wouldn’t have happened if he’d maintained his 31 um level so as i said at the beginning i don’t think you have a lead problem i think you likely have a conversion
problem again unless you’re brand new you need both you need to generate more and more lead sources and again grassroots and guerrilla marketing and

digital marketing and paid marketing and let the seo grow and do all that kind of stuff let your gmb start to to grow um start generating those leads and all that kind of stuff just and repeats you know keep mailing your database and your strategic partner sources there’s just all kinds of really cool stuff that you need to do when you’re just starting out um i usually say never stop it just keep adding to it over time but there’s grassroots stuff that’s needed to get to just really get awareness but for the most part anybody who’s been business for a year or two or more you don’t have a lead problem you specifically have a conversion problem you can always add more lead sources if you can afford them and you can afford them when you convert better so and it’s easily solved so that’s it that’s all we’re going to talk about today uh we always say let’s connect if you’re looking at just sort of the automation side of the platform we do on selective cases carve that out and make that available if you’ve got a bunch of the other stuff um already in place and you’re just really going dude i need this i need what you’ve got you just told me all about i need that part plugged in i’ve got other stuff figured out perfectly most of our clients what we basically say are or people that you know reach out to us is schedule a call um you’ll talk to reema first you’ll get a bit of information on your your company it’ll go back to our research team we’ll do an entire deep dive on you and your competitors all that kind of stuff see what everybody’s doing in your marketplace and and and look at all of that and then it all lands on my desk we schedule a time for a one hour consultation so you don’t pay my 500 an hour consulting rate you get it for yet as a complimentary service so between that and the research we do and all the

material we give you and the step-by-step plan that we hand you on how to sort of overcome a lot of the obstacles in your business not just um you know maybe a bad website maybe bad ads maybe you know you know not positioning yourself well we’ve had clients have come on they’ve been three and four years in the business i’m sorry leads and people that we’ve talked to that still had white vans with magnets on the side of it um and weren’t actually branding themselves in every neighborhood they were in properly and that alone can grow your business a lot more than just a white van with a sticker on the side so um things like that so we talk about all of that we just literally tear your business apart and rebuild it on the way to become you know what we promise is your your brand your authority and your visibility over time needs to become the strongest player in your marketplace and there’s ways to do that so um anyways um and rima’s going to get mad at me i’m sure because she would have wanted me to drop a button in the chat a lot sooner that if anybody is interested in scheduling a strategy session click that button um if that that’s that’s for anybody who’s not one of our clients yet um if you’re a client you want to hop on a call and talk more about this you know this type of thing um just you know either reach out to reema reach out to our help desk you guys all know that um and um you can get on the schedule to have a conversation uh and things like that but if if if you’re brand new to carpet cleaner marketing masters don’t know much about what we do we just we just help you run your business better um and we give a lot of great free advice and if it’s time to work with us then we’d love to have you as a customer if it makes sense um and some marketplaces and

some clients it just doesn’t make sense but if it does make sense we’ll let you know that as well if there’s any information that you need any questions any final questions pop them in the chat if i miss them i’ve got to balance shortly um but if i if i miss them then um marimo will collect them and we’ll get back to you by email uh so just make sure you put your email in the chat as well and um yeah we’ll we’ll stay in touch if there’s anything we can help you with great again next month we’re going to be talking a lot more about the um a lot of those grassroots strategies and the outreach strategies that i again everybody had to do back in the day when there was only the yellow pages and nothing else uh but nowadays a lot of businesses shy away from business owners shy away from doing the leg work the feet to the pavement work and what i suggest is that not only do you do it you never stop and we’ll talk about what those things are ways to you know influence the marketplace and continue to become that authority and stuff like that so we’ll talk about that next month we’re wrapping up for this month hopefully you guys got a lot of great information and understanding about the technology that’s changing our world and the way you can use you know smart forms and smart connect
and messaging two-way messaging and instant replies and ai and all that kind of stuff to just generate more and more and more conversions to the leads you’re already getting you

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